Poor Management and scheduling
I may change my review once the work is actually done. It has been 2 months since I paid a 50% deposit on 100' of fence replacement. They finally called and scheduled for 5/6. I made arrangements to take a day off from work, adjusting my schedule and appointments so I could be here during the install. At the hour they were supposed to show up, I get a call from them saying most of their installation crews have called off and they wanted to reschedule. So I rescheduled for today (5/13), again moving appointments and my work schedule to be off. And of course at 0830, I get a call saying there is a problem with the installation team and will probably not make it today. And if not, they say definitely tomorrow guaranteed. I am out of town tomorrow. I do have cameras surrounding my property as well as many 'before/existing' photos of my property in the event something were to happen or get damaged while I am not here. At $42/ft, I did not expect this kind of poor performance and scheduling. I have retained counsel to determine if they cannot meet their schedule to see if I will be eligible for a full refund.