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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Order was shipped very quick (during Christmas rush even) - response time was under 24 hours even with time zone difference, information provided was 100% accurate. I was hesitant to order - thinking... Näytä lisää

Saanut 1/5 tähteä

Am 02.06.2018 unter Bestellnummer 253 für Escort Cosworth mk5 Morette Scheinwerfer bestellt. Per Überweisung bezahlt dann lange drauf gewartet nix, angeschrieben kam nix paar mal geschrieben dann kam... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Ich habe am 19. Januar 2018 unter der Bestellnummer 394 Morettescheinwerfer für Ford Sierra bestellt und auch die 474,85 Euro an Morette bezahlt. Bis heute ist nichts passiert, mit Morette in Kon... Näytä lisää

Saanut 1/5 tähteä

Order 493 vom 19.10.2018 Hallo morette team, ich bin äußerst unzufrieden mit dem Service, den ihr bietet. Ich habe in den letzten fast 18 Monaten vergeblich auf die Ware gewartet. Diverse Mails... Näytä lisää

Yrityksen tiedot

  1. Autotarvikkeet

Erilaisten ulkoisten lähteiden tuottama tieto

Automotive - Headlight Manufacturer


Yhteystiedot

3,3

Keskitasoinen

TrustScore 3.5/5 tähteä

108 arvostelua

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Saanut 5/5 tähteä

Good company to deal with

I’ve always really liked the look of their headlights. After much pondering I decided to order a set for my mk6 Ford fiesta back in April. I must admit some of the reviews made me nervous beforehand, but I went ahead and I have been very pleasantly surprised.
There is a bit of a lead time, upon asking I was told 20 working days but it did end up taking slightly longer, but no longer than a week or so. The communication was very good throughout. I needed some advice for fitment of the headlights, Morette were very helpful I received detailed advice via WhatsApp and a couple of phone calls. If you’re looking to go for custom look headlights, based on my experience I would highly recommend this company.

16. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

They ripped me off, lying customer service

I ordered despite the lots of bad experienced I read here because I really like the headlights. I want to give it a try. What a bad mistake! :(
First it looks like everything will be ok. They send the order in time. Well, really not fast, but as promised.
But then: they sent the wrong optics! The indicator covers looks like crap (badly miscut) and one headlight cover was broken!
Their customer service apologized and answered really quick and promised to change wrong items. They even replied to my questions about legal use.
The tide turned, as I noticed that they sent me headlights without range adjustment. They claimed I ordered the wrong ones, but in fact, there is no option during order process. Obviously, because range adjustment is mandytory for my car! From this on, custumer service was going slow. They promised to send a return label, but it only was a promise. I did not get it. Finally, I returned the whole order at my expense to get a full refund (Within 14 days after delivery.)
And this is when they ripped me off! I didn't get back the shipping cost. Maybe that's ok, it was stated in their return&refund policy. But maybe it's illegal because of european customer laws.
But not enough, they kept another 10% of value of goods!! This action is not covered by their own return&refund policy, and it is obviously illegal under european laws.
Really the worst company I ever met!

13. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

non existant customer service with runarounds.

i purchased a set of MX5 headlights from morette, i got the lights, the housing is beautiful the lenses are beautiful. but the wiring was God awful, i had to get someone to help me wire the lights since the wiring they gave me didn't make sense and almost burnt my car down, they immediately started smoking and caught fire. then when i got the wiring figured out sent the housings off to paint with the provided winglets to attack them to the car, got everything back and realized the driver winglet was the same as the passenger winglet, after contacting morette about both issues they said they would send out another wiring harness and another winglet three different times, each time a month+ went by and I would ask for an update if they were shipped out or not and each time they stated yes it was shipped. after the third time i asked again because they said don't know what happened in post we'll send another well another month has passed by and winglet it still not here, asked about it again and got ghosted this time.
if you want good housings and lenses with terrible bulbs + wiring + customer service maybe this is a good choice, but for the price you're paying for these the least they can do is provide some sort of decent customer service, i wouldn't recommend these to anyone else unless your just looking for a headache.

23. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I've recently purchased a set of s1…

I've recently purchased a set of s1 pugeot 106 headlights I've been wanting a set since I was child but could never afford them until now I patiently waited for them to arrive and when they did I was extremely happy until I went to fit them to my car i have literally tried everything to get them to fit my car even going to the lengths of cutting a gap out of my slam pannel to give room for the lower head light adjuster as everytime I shut the bonnet the light would pop out its now got to the stage I've got them in perfectly and still have issues with shutting the bonnet you've literally got to slam it everytime and when its finally shut the headlight aime is right up in the sky im so disappointed I've spent good money on what I thought was a spot on but here we are you guys can reply back to me saying you've sold loads of these and never had any issues the quality is decent its just the fact they don't fit what upsets me the most is I wanted to buy another 3 sets for my other 3 cars but as it stands I don't think I will bother now

6. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Really not happy with them

Really not happy with them. Lied for 2 months about why the lights aren't made and just got multiple promises that they will be sent on x date. Aferr i wanted my my money back they will not return the (been waiting for a month) they only say that i need To reclaim my money thru my bank that takes 1-3 months.

14. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Service + Product

I have personally had a level of service that has been over and above expectations. The items were delivered to me in good order. The installation was not that simple given an import wrx however the team (I believe one of the founders) were responsive and took the time out to help me with the installation over a weekend video call. Extra cabling/adaptor was required for the complete installation which the team posted out to me. Overall very happy with the quality of the product and the sales support. These lights add a lot of value to the look of bug-eye in my opinion… thanks you team Morette!

10. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

If I could give 6 stars I would

If I could give 6 stars I would. The headlights for my 405 Mi16 arrived today and were extremely easy to install, utilising the existing harness bar a few spade connectors. The guys at morette have been in contact with me the whole time from placing the order right through to delivery. Friendly, professional and made me feel valued as a customer.

10. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Bad Communication

Placed an order back on the 12th January (#1433) for Peugeot 106 p2 headlights. After numerous emails back and forth saying (once a tooling issue and once a moulding issue) with yourselves back in march promising to get them sent out on the following Monday.. which never happened. I have also had communication with multiple other people and had the exact same excuses! these were a gift to me from my grandma before she passed so it’s not just the money that’s the issue it’s the fact of being let down.. because frankly they’re also £450. I have since sent multiple emails and been ignored numerous times.. personally will never be placing another order again and would also appreciate some form of help on the matter.

Regards
Courtney

12. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent service

I emailed Morette for some new light units for my Astra f grill. They advised the lights were now the newer diamond optics. I was impressed how fast they arrived to me in the UK, Complete to instructions on how to adapt them to fit.

I was a little unsure on how to fit the inner light so I emailed them, they responded asking for my mobile number and within the hour they video called me to guide me on installation.

A+++ service and customer service.

I wish other companies were like this.

12. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Oskar

Yes - there are some negative reviews. There biggest weakspot seem to be the customer service.

I talked to them nicely on Instagram, and they send them straight to Croatia within 5 days, tracking number, everything cool. I asked to take extra care with my order in advance due to the comments here - so it worked out nicely.

Quality is 10/10 from what I see! Really cool look on FORD SIERRAS so a little under 500€ is really worth it for me.

Bring a good energy and understand they are MAKING them for you, they don't have everything in the shelf... So, give them time!

Peace and love! 🖤

27. huhtikuuta 2024
Oma-aloitteinen arvostelu
Morette-logo

Vastaus yritykseltä Morette

Thanks for the support
MORETTE Team

Saanut 1/5 tähteä

I ordered because the website mentioned…

I ordered because the website mentioned 6-8 days after order.
After sending 2 emails I finally got an answer .
That it would take to ship on the 15th of April.
On the 16 th I asked for a tracking no answer.
On the 19th I asked for a update or tracking no answer.
Today the 23 i asked for a answer and asked kindly for a refund..
Maybe they have wonderull products.
But they have 0 customer service.
Will not be buying again or endorcing this company.
Now hoping to get my money back or I will claim a charge back thru Apple Pay..

9. huhtikuuta 2024
Oma-aloitteinen arvostelu
Morette-logo

Vastaus yritykseltä Morette

Hi Sandor
Sorry for the inconvenience.
The lights have been delivered on the 01/05
We state on our web, 5 to 10 WORKING days and we always try to do better.
There is a process when you pay by card to be approved. We had in this case other orders for this reference. This is a a reference dating back to 1976 and we still supply…. Not a lot of stock
We are Morette factory and can be not very good in communication but you will get your order!
Apologies for the inconvenience

Saanut 1/5 tähteä

Ordered some corsa b lights November…

Ordered some corsa b lights November 2023 had ever excuse possible will not answer my emails now and that’s the only way you can contact them I have a ups tracking number but says it’s still not picked up they are a joke of a company would not recommend to buy anything off this clown of a company

15. huhtikuuta 2024
Oma-aloitteinen arvostelu
Morette-logo

Vastaus yritykseltä Morette

Morning Mark
we are sorry that you didn't receive your lights,
Please also accept our apologies for not replying to your mails, not sure why, will check our spams.
For us and to the best of our knowledge, the order was fulfilled under UPS 1Z 4E5 77V DK 0267 4729 on the 25/01, just checked UPS and there is no traces. We normally don’t have any problems with them.
Give us a few days and we will come back to you,
Received your note on Instagram last night
Sorry for any inconvenience, we will sort it out
Morette Team
We are remaking the plastics and will supply you asap, something went wrong in our process, sorry

Saanut 5/5 tähteä

Excellente assistance

J'ai acheté un de leurs phare, je l'ai reçu rapidement en 3 jours sans problèmes

Lorsque j'ai reçu les phares j'ai eu du mal avec le câblage alors que j'ai contacté le compte Instagram qui m'a répondu rapidement en essayant de m'expliquer comment faire mais en message c'est compliqué, j'ai alors été en appel caméra avec un des fondateur de MORETTE qui m'expliquait étape par étape le câblage, c'était une très bonne expérience nous avons bien rigoler et la phares on eu un très bon rendu sur ma voiture

20. maaliskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Very happy with my headlights

Very happy with my headlights.
Great communications. After I ordered, they informed me that they were making them from scratch. Once shipped, they sent me a UPS tracking number.
I will be back at some point for another set.

7. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I'm very happy with my custom made…

I'm very happy with my custom made subaru Impreza bugeye adjusted Headlights !!

I received my Headlights in good condition.
Took a little more time before dispatching.
Informed morette customer service by phone and they told me it's because this type of Headlights is made by order. As soon as they are dispatched you receive a ups tracking number. Easy to follow your parcel.

So if you need some rare good quality custom made headlights you have to order at Morette.

Best regards,

Robert

12. helmikuuta 2024
Oma-aloitteinen arvostelu

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