The fact that Drew Gooden spends so many videos proving that this company doesn't give a shit about quality and showed proof they delete and don't make most bad reviews public shows they are... Näytä lisää
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Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This company owned by ByTech has very poor customer service for its vacuums. Does not deliver service. Delays - only response by email - several hours to 1 day after receipt. Refuses to take return... Näytä lisää
I have been on a spinal care kick for many years, roughly 15 of them. MoonPod not only is the most comfortable zero gravity seating solution for spinal alignment, it is also the most economically viab... Näytä lisää
Yritys on vastannut
Awful product - wouldn't recommend to purchase! Have complained many times - the wheel just comes off after use on 1 floor of the house! they keep telling me to purchase other parts! how can a whee... Näytä lisää
2,5
Välttävä
416 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I received my new Moon Pod Cleaner on…
I received my new Moon Pod Cleaner on July15th 2024.
I have generally been reasonably happy with it as it seems to work very efficiently in my apartment.
I have 2 issues though which makes it a little frustrating to use - they are:
1. I find it fairly difficult to empty the dust barrel - trying to pull it apart - but maybe that's because it is new and will loosen up with use???
2. The little black rubber like wheels on the head, near where the stick is fitted (Long Stick Mode) keep falling off. Any amount of screwing them back on is not solving the problem (the screws dont appear to be threaded - the existing thread is significant!) - they fall off at the next use. It works with the wheel/s off but I'm sure that is a fault that should not happen.
9. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moonpod
Hello and we're sorry for this inconvenience here.
We're sorry to know about the inconvenience you experienced when you made an online purchase.
However, our company the Moon Pod, does not sell or offer vacuum cleaners.
Our company is based in the United States, and our products are bean bag furniture and sleeping accessories.
You may check and visit our official website: moonpod.co for reference.
We appreciate your understanding on this matter and stay safe.
Truffa
Truffa
Prodotto che non vale ciò che costa, assistenza cliente inesistente, reso impossibile perché non si ottiene risposta in nessun modo e non esistono dati di contatto veritieri. Non comprare nessun prodotto marchiato Moonpod, sono tutte truffe. L'azienda tende a cambiare nome ogni poco quindi fare attenzione. Comprano recensioni e pubblicità per farci credere che sia il dispositivo migliore e il miglior rapporto qualità prezzo. Ho speso 240€ per qualcosa che ne vale si e no 80€
16. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moonpod
Hello and we're sorry for this inconvenience here.
We're sorry to know about the inconvenience you experienced when you made an online purchase.
However, our company the Moon Pod, is based here in the United States and we do not offer international shipping or delivery, and we do not sell or offer vacuum cleaners.
Our products are bean bag furniture and sleeping accessories, and you may check and visit our official website: moonpod.co for reference.
We appreciate your understanding on this matter and stay safe.
5 star rating …
I am giving a 5 star rating for the product and the fast reshipment. I am very happy and impressed with the Moon Pod bundle product. They are very comfortable.
It contoured to the body and supports the body frame comfortably. I am happy with the product and the material is very clean.
Although, I would suggest that the call center should remediate on returning phone calls.
Importantly, shipping items on time, is crucially important as product advertisements. Especially the first time buyers/customers.
18. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moonpod
Hi Cecil, first of off all, thank you for your wonderful feedback!
We're glad to know that you love the comfort the amazing Moon Pod products bring!
We also appreciate your input -- please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
And for anything else, you are always welcome to reach out to us via chat on our website or email to cx@moonpod.co.
Thank you once again for your amazing feedback and support of the Moon Pod!
Utter garbage!
Utter garbage.
Doesn’t pick up, blocks at the head and runs out of charge in less than 20 minutes.
Refuse a refund if outside of 14 days and want £40 payment to process a refund!
17. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moonpod
Hello and we're sorry for this inconvenience here.
We're sorry to know about the inconvenience you experienced when you made an online purchase.
However, our company the Moon Pod, does not sell or offer vacuum cleaners. Also, our company is based in the United States, and we do not offer international shipping or delivery.
Our products are bean bag furniture and sleeping accessories, and you may check and visit our official website: moonpod.co for reference.
We appreciate your understanding on this matter and stay safe.
Cannot believe they have not been prosecuted for fraud.
I often wondered if companies write fake reviews. I no longer do. After reading a review saying it was the tops,I purchased a Moonpod. It was a toy. Absolute rubbish, as fake as Donald Trump. Not a great review writer but feel compelled to save people from this scam.
31. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moonpod
Hello and we're sorry for this inconvenience here.
We're sorry to know about the inconvenience you experienced when you made an online purchase.
However, our company the Moon Pod does not sell or offer vacuum cleaners.
Our products are bean bag furniture and sleeping accessories, and you may check and visit our official website: moonpod.co for reference.
But if you made a purchase of our products, feel free to reach out to us via chat on our website or email to cx@moonpod.co for further assistance.
We appreciate your understanding on this matter and stay safe.
I agree with the "horrible customer…
I agree with the "horrible customer service review" on 3rd September.
I too was not able to return the moonpod under the guarantee.
The vacuum is inferior and not worth the money.
4. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moonpod
Hello and we're sorry for this inconvenience here.
We're sorry to know about the inconvenience you experienced when you made an online purchase.
However, our company the Moon Pod does not sell or offer vacuum cleaners.
Our products are bean bag furniture and sleeping accessories, and you may check and visit our official website: moonpod.co for reference.
We appreciate your understanding on this matter and stay safe.
Absentee customer service
Absentee customer service; slow shipping and it has been weeks and still NO Moonpod received despite being ordered and confirmed by the company. Incredibly poor customer service!
23. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moonpod
Hello Donna and we appreciate your feedback.
We apologize that our team was not available right away when you reached out to us, and we also apologize for the inconvenience you experienced when you received your order.
And although you feel this way about the Moon Pod, we hope our team was able to provide you a proper resolution of your concern.
Please know as well that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
Once again, we apologize for the inconveniences you've experienced, and we appreciate your understanding and feedback on this matter. Stay safe as always.
AVOID AT ALL COST
Do not buy this vacuum cleaner. They are poor quality, loud and flimsy.
They do not return your money like they say they will on the website and customer service is non existent.
Spend the extra $100 and go for a Samsung as they are excellent.
24. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moonpod
Hello Miss Hall and we're sorry for this inconvenience here.
We're sorry to know about the inconvenience you experienced when you made an online purchase.
However, our company the Moon Pod does not sell or offer vacuum cleaners.
Our products are bean bag furniture and sleeping accessories, and you may check and visit our official website: moonpod.co for reference.
We appreciate your understanding on this matter and stay safe.
Vastaus yritykseltä Moonpod
Hello Alexander, and we're sorry to know about the inconvenience you experienced when you made an online purchase.
If you made a purchase of our bean bag furniture or sleeping accessories on our official website: moonpod.co and you need further assistance, you may reach out to us via chat or email at cx@moonpod.co
We appreciate your understanding on this matter and stay safe.
Bloody terrible
Bloody terrible. It doesn't work. Received it in April. The charging cable didn't fit in the charging socket... it fell out so it couldn't charge. A new charger was sent Mid May. Still doesn't fit. No charger. No charge.
Then they send a battery. I received on 27/8/24. Pointless....I can't charge the battery. So tonight they are going to send me a new "host". what the hell is that?
32 emails later... and no working vaccuum since April.
I have repeatedly asked for a refund, but that request is neither mentioned or acknowledged.
DO NOT BUY THIS GARBAGE
29. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moonpod
Hello and we're sorry for this inconvenience here.
We're sorry to know about the inconvenience you experienced when you made an online purchase.
However, our company the Moon Pod, does not sell or offer vacuum cleaners. Also, our company is based in the United States, and we do not offer international shipping or delivery.
Our products are bean bag furniture and sleeping accessories, and you may check and visit our official website: moonpod.co for reference.
We appreciate your understanding on this matter and stay safe.
Worst customer service ever
Worst customer service ever! Product was ordered on the 15 Aug and due to be delivered on 26 Aug. Delivery service delivered to a completely wrong address. So I contacted them as well as MoonPod. This is the response “Dear Customer,
Thank you for choosing our products and being satisfied with our services. We are sorry to learn that you have not received the goods we sent, but according to our records and logistics information, your package has been successfully signed for.”
How is it my job to follow up their courier who delivered to the wrong address! What service, what product! I just keep getting told to check my mailbox for an attempted delivery note. There is nothing because the courier did NOT even come into my estate!
Multiple emails and it’s the same response check your mailbox! They clearly do not read the emails at all!
Not a great start of a product that I have yet to receive! Absolutely terrible customer service.
After weeks of back and forth Couriers Please finally had and answer for me and that they had last the my parcel. I forwarded the information to MoonPod to which it was still not good enough.
What sort of business makes the customer follow up their courier service. You are the business you should be sorting it out. They have done nothing on their part and made me do everything!
They finally accepted the fact that the parcel was lost and said I could get a refund or a new product. I’m sorry but with that disgusting service why would I want anything to do with them. So I asked for a full refund, then they have to audacity to charge me a 15% cancelation fee!
How dare they! You made me do all the work to prove to you that I was not lying and that the courier company that you use lost my parcel and now you want to charge me! Absolutely disgusting and disgraceful how you treat customers!
ZERO CUSTOMER SERVICE SKILLS. It’s like talking to robots with no comprehension of what is actually happening! The response to my review just shows how little they care.
28. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moonpod
Hello Herc, and we're sorry to know about the inconvenience you experienced when you made an online purchase.
If you made a purchase of our bean bag furniture or sleeping accessories on our official website: moonpod.co and you need further assistance, you may reach out to us via chat or email at cx@moonpod.co
We appreciate your understanding on this matter and stay safe.
Whoops, someone made a mistake
Someone sent the wrong color for the main body pod, I contacted MoonPod by email, the CSA was courteous and said she'd send the correct color cover to me, after verifying the color.
8. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moonpod
Hi Shane and thank you for your wonderful feedback!
We're glad to know that you are very satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
Astounded…
I ordered a Moon Pod crescent but what arrived was the Moon Pod footstool. I spoke with Cecilia and customer service and she rectified the problem very quickly. The customer service team is better at Moon Pod than any other which I had to interact... The speed, courtesy, responsiveness was truly and happily astounding!!!! Thanks to you, Cecilia!!
19. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moonpod
Thank you for your wonderful feedback Raun!
We're glad to know that you are very satisfied with the service and support Cecilia has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
Cecilia was very understanding with my…
Cecilia was very understanding with my concerns and addressed them quickly and it was a win-win on both sides!
1. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moonpod
Thank you for your wonderful feedback Annette!
We're glad to know that you are very satisfied with the service and support Cecilia has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
Cecelia was amazing
Cecelia was amazing, she helped me throughout the whole process and provided me with the best support. Her response was always clear, and helpful.
She’s amazing!
26. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moonpod
Thank you for your wonderful feedback Yurubi!
We're glad to know that you are very satisfied with the service and support Cecelia has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support of the Moon Pod!
Works well and excellent customer service
Great looking product, really sucks up the dust and is easy to use and store. Customer service has also been brilliant. I spotted a slight blemish on a component and it was replaced within a few days.
15. kesäkuuta 2024
Oma-aloitteinen arvostelu
MoonPod UK not Moonpod
The one star review is to highlight the company MoonPod UK that sells vacuum cleaners that are not fit for purpose, are a fraudulent company who have no base or website in the UK. This company is different from the site you are reading my review on Moonpod beanbags (this site). If you have been stung by MoonPod UK or are waiting for an order DO NOT ACCEPT DELIVERY REPORT THEM AND CLAIM A REFUND VIA YOUR BANK. JOY at MoodPod customer support does not care and is probably AI.
19. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moonpod
Hi Julie, thank you for your feedback and clarification -- we truly appreciate it.
We were not aware that a certain company used the name of the Moon Pod outside the United States, to sell off products which are unrelated to us. Rest assured, we are doing our best as well to sort this out.
Thank you once again for your assistance and clarification with this matter, and as always, stay safe!
I accidentally ordered more than I had…
I accidentally ordered more than I had meant to because I had too many tabs open in my browser. I contacted moon pod within the hour and they let me know they were on it. It was a holiday week/weekend and even though I contacted them quickly, I knew it was probably a stretch to cancel some of my order before it shipped out. Turns out they were able to fix my order before it shipped out and were very communicative about what the process was. Very grateful!!
5. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moonpod
Hi KR, thank you for your wonderful feedback!
We're glad to know that you were very satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support of the Moon Pod!
service must have changed in last…
LOL, see standard response below 😂 Proves my point 🙄
service must have changed in last year......my experience was the total opposite to that below, refusing to cancel order and refund money stating already sent when tracking information proves otherwise
awaiting delivery and trying to return with what looks like no assurance of getting refund!!!
I placed an order this morning, which I should’ve given more thought to. After a few hours I contacted moon pod, owning my error and asking them to cancel my order. Because the only means of contact is email, I was getting more and more concerned as time passed.
No need! I did indeed hear back via email and everything had been taken care of. The order was canceled and my credit card was reversed. Absolutely no problem.
I really appreciate this level of customer service especially when it was my mistake.
Date of experience: 28 June 2023
29. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moonpod
Hi Fiona, and we appreciate your feedback!
We're glad to know that our team was able to assist you with your cancellation request, and that you are satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your wonderful feedback about our service, and for anything else, feel free to reach out to us via chat, email and phone to further assist you. Stay safe!
Do NOT use this company
This company has a woman as part of their customer services called "joy", never has a woman been so poorly named. I have asked for a return address as the product is worse than the hoover I was replacing it with. It has been wrapped up and I await still an address to return it to. There is no phone contact, or address, you really should be careful, or you too will end up in my position, just about to contact Trading Standards.
19. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moonpod
Hello Diana, and we appreciate your time.
And we're sorry to know about what happened with your online purchase, however, we apologize -- it seems that you placed an order with a different company that may have the same name as the Moon Pod, as we don't have a hoover available for purchase.
Our customer support team can also be contacted via chat, email and phone (please refer to our official website).
Also, the Moon Pod's products are bean bag furniture, and to know more about us, please feel free to visit our official website: https://www.moonpod.co/
We're sorry again to know about your online shopping experience, and we hope that your issue will be resolved right away, with the company you made a purchase from.
We appreciate your time and understanding on this matter, and stay safe!
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