Support is no help at all, and my product did not download correctly. In fact, it was corrupt, and it locked up my file explorer somehow. I have spent HOURS trying to get this fixed. I finally foun... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I've used other, similar products. MoneyThumb's 2qbo Convert Pro with PDF+ is not only far less expensive but conspicuously more accurate, faster, and doesn't bog down other running programs. You don'... Näytä lisää
MoneyThumb has been a huge saving point for my company. Many clients do not send register information and we have to rely on the bank statement. This program gives us the ability to take the older s... Näytä lisää
Yritys on vastannut
1st conversions with money thumb did not work properly. Support tried to help, though had pbms fixed only to import 3 accounts into quicken, and when manually tried correct errors, caused other acco... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä MoneyThumb
Yrityksen kirjoittama
MoneyThumb simplifies your lending and financial accounting through easy-to-use financial file converting and analysis tools.
Our products move transaction data from where you have it to where you need it, helping speed up financial decision-making with more accuracy.
PDF Insights: Enables banks and lenders to read and analyze financial documents in seconds to determine a loan applicant’s creditworthiness.
Thumbprint®: Helps banks and lenders instantly evaluates and scores the authenticity of PDF financial documents giving you a fraud score so you can make more confident lending decisions.
Accounting File Converters: Helps accounting professionals and small businesses convert virtually any file type into the QBO, QFX, OFX, or other formats for quick and easy import into your accounting system.
Yhteystiedot
533 2nd Street, Suite 227, 92024, Encintas, Yhdysvallat
- 844-533-5022
- emery@moneythumb.com
- www.moneythumb.com
3,1
Keskitasoinen
90 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The product had issues ingestting my…
The product had issues ingestting my statements. The support was quick but there must have been functionality gaps. They refunded my money without me asking which I appreciated.
18. huhtikuuta 2024
Vastaus yritykseltä MoneyThumb
Hi Mark - Thank you for the feedback; glad our support team was responsive.
Product worked as advertised
Product worked as advertised. Very easy to use. Customer service was very helpful when I had questions. Will be using this again!
31. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MoneyThumb
Hi John - we are so glad that you took the time to share your experience with MoneyThumb. We take pride in our ease of use and excellent customer service and the ability to help our clients save time. Thank you for being a valued client.
Terrible customer support
Terrible customer support
I installed moneythum on India trip to my home pc and now I am back to Canada and they are saying there is no way they can uninstall or deactivate license on Indian PC. I do not have access to that pc anymore and after repeated email, they told me that they can cancel my renewal. Customer support team name is Amanda.
7. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä MoneyThumb
Hi Kaival,
In reviewing the customer service logs on your account, it's clear that we have tried everything we can to assist you. We have explained to you that because you purchased a 1-user license, you cannot install it on multiple machines. We asked you to provide the MAC address of the one computer that you will be using, which we then associated with your single-user license. However, even after you indicated that you uninstalled the license from the other machines, we kept seeing new activity on those "uninstalled" machines. Our license system does not allow for this and it's made very clear in our terms and conditions that the user is completely responsible for maintaining and controlling your license code. If you have sent your code to multiple users who keep using it, there is nothing we can do from our end as we do not have the ability to deactivate a machine remotely.
We have tried several times to work with you to identify the one computer you will be using with the 1-user license that you purchased, but clearly the license is being used on other machines. We do have online subscriptions that may be better suited for your multi-user needs; please reach out and we can share more details. We wish you success in finding a solution that better fits your needs.
Time Saving!
This is a great product! Really saved me a lot of time. Super easy to use!
20. syyskuuta 2023
Vastaus yritykseltä MoneyThumb
Hello TMW,
Thank you so much for taking the time to write us a review. We appreciate your feedback and are so glad that MoneyThumb is a time-saver for you.
~ MoneyThumb
quick way to speed up importing to check register
MoneyThumb has been a huge saving point for my company. Many clients do not send register information and we have to rely on the bank statement. This program gives us the ability to take the older statements (and the new) and import them for a variety of clients without logging into their banking portals. Plus it has a 'payee cleanup' feature to help remove the long descriptions on statements!
28. kesäkuuta 2023
Vastaus yritykseltä MoneyThumb
Hi Peggy, thank you for such a detailed review, which we are sure that other accounting professionals will find valuable. We are so glad that MoneyThumb is a time-saver for you and that you're enjoying the payee cleanup function. We appreciate having you as a client!
Moneythumb has saved me countless hours…
Moneythumb has saved me countless hours by solving the problem of getting PDF information converted to QBO upload.
13. kesäkuuta 2023
Vastaus yritykseltä MoneyThumb
Hi Julie - thank you so much for your positive review. We are glad to hear that MoneyThumb saves you many hours of work. That's definitely one of our main objectives. We appreciate having you as a customer.
My vote for number one worst customer service experience!
If there was zero, I would’ve picked that. I asked for a refund because the files that I converted directly into Quick books aren’t in my QuickBooks, and after hours of trying to get them from money thumb, went to bed at 2 AM having done nothing. I received a response as if I was making it up because they saw that I used my conversion. I didn’t dispute that, they are not in my QuickBooks and when I click on them, I can’t get them so it was a waste of money. The automated “we don’t give any money back response” is unacceptable for every situation and I’m getting sick of it at large. Not once was I asked if anybody could help me find the documents, I was repeatedly accused of, I guess keeping the documents and trying to get my money back, I don’t know? Ultimately I was told that they are blocking me from their system because they don’t wanna communicate with me. Customer service from a 12 year old perspective. Zero emotional intelligence, zero concern for the customer.Rather than to try to de-escalate the situation, I was told that they don’t want to deal with me, they’ve canceled my subscription for me and blocked me from their system! So here’s a fact, if you have a problem, and you think that a refund would be a resolution, you can expect a hard no, we don’t really need you or your business, have no concern whether or not you got your moneys worth out of our product and we have absolutely no interest in helping you use the product. That’s a big risk for your hard earned money.
25. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MoneyThumb
Hi Charlene,
We reviewed your situation at length and have concluded that there is no basis for a refund given that all of the conversions that you purchased were used and converted perfectly. With thousands of QuickBooks customers and millions of conversions successfully processed, we have not run into a situation where the documents disappeared. It's unfortunate that you are not able to locate the documents in QuickBooks and perhaps this is something to address with them.
We wish you the best.
MoneyThumb is easy to use
MoneyThumb is easy to use, does what I need it to, and customer support is very responsive and effective.
9. kesäkuuta 2023
Vastaus yritykseltä MoneyThumb
Hi Joanne - thank you for your positive feedback. Excellent customer service is something that our team strives for. We appreciate your taking the time to submit a review and we will be sure to share your feedback with our customer support team.
Their software works great.
9. toukokuuta 2023
Vastaus yritykseltä MoneyThumb
Hi Robert,
Thank you for sharing your feedback. We are so glad to hear that our file converter is working well for you. We appreciate having you as a client.
Great company and product
Great company and product. Saves me an incredible amount of time importing transactions into QuickBooks Online.
26. huhtikuuta 2023
Vastaus yritykseltä MoneyThumb
Hi Doug - thank you for taking the time to write us a review. We're so glad that our file converters are saving you time importing your transactions to QB Online! We appreciate your feedback.
Horrible customer service
Horrible customer service, unwilling to assist or cooperate with technical support, and threatening to take away access to our PAID Licenses because of "License violation" when we are clearly explaining the that it is in fact, all on the cloud, which run on multiple machines. "Amanda M." ("Customer Service MANAGER" this is laughable) get training on customer service please or you will lose all your customers. This lady was unapologetically rude, and definitely not looking towards the future to retaining customers. Thanks.
20. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä MoneyThumb
Hi Ann,
We're sorry that you feel that we were unwilling to cooperate. Our customer service team explained that your license allows for a certain number of users and in your case, the number of users has been in excess of what's allowable per the licensing agreement. It is important for us to maintain good relationships with our customers and we do hope that you reconsider the recommendation that we provided, that our MoneyThumb Online option may better suit your needs. We welcome the opportunity to discuss this further if you'd like to reach back out to our customer service team.
It's good for US banks but interface…
It's good for US banks but interface could be easier especially when you have multiple months in one document
27. maaliskuuta 2023
Vastaus yritykseltä MoneyThumb
Hello Zubair,
We appreciate your feedback. Upon review of your account, we've determined that there are a couple of different options that may help. A member of our customer service team will be in touch with you to discuss.
You can also reach out to us at https://www.moneythumb.com/contact/ at any time.
Thank you.
Vastaus yritykseltä MoneyThumb
Hello Jennifer,
Thank you for taking the time to submit a review of MoneyThumb's bank statement analysis tool. We are glad that you're having a positive experience!
I never got a response to my question
3. maaliskuuta 2023
Vastaus yritykseltä MoneyThumb
Hi tallyatsolutions@gmail.com - we sent you an email for more clarity on the question that you have, and our customer service team should be reaching out to you as well. Thank you for letting us know.
THIS SOFTWARE CUTS DATA ENTRY TIME…
THIS SOFTWARE CUTS DATA ENTRY TIME DRASTICALLY. IT'S A MUST HAVE.
1. maaliskuuta 2023
Vastaus yritykseltä MoneyThumb
Thank you for your review, Willie. We're glad to hear that MoneyThumb is helping cut down the need for manual data entry - hopefully helping accuracy too!
When I started working with the program…01/01/2023
When I started working with the program I had a few questions. I tried to get help and the heip app told me to send an email. I never received an answer or any contact was made to me. I am an accountant and I am working with the program. I still have questions but if
you did not help before why would you help me now.
2. tammikuuta 2023
Vastaus yritykseltä MoneyThumb
Hi Rodrigo - our customer service team has not seen any inquiries from you, so it looks like those questions did not make it over to us. Please expect to hear from customer service. We want to make sure your questions are answered. Thank you.
Vastaus yritykseltä MoneyThumb
Hi Marc,
Thank you for your candid feedback. Our developers would appreciate any specific feedback related to the times when our product doesn't work. Please reach out to us at https://www.moneythumb.com/contact/ and let us know what's happening so we can determine whether or not there's a fix we can implement. Thanks.
Revoked license after paid subscription
I subscribed to this for my accounting office and the product itself is good. We had this installed on too many computers which I wasn't aware of at the time and we're locked out of the program. We had since uninstalled this from every work station except for one, which is all I really need anyway, but the company has refused to reinstate our license and so I have paid for a subscription that I can't even use. Completely unprofessional approach and it forced me to look for alternatives. We are not looking to take advantage of an excess number of licenses. We have a history of emails that show we were looking to correct this over and over again. An issue may have arose from an install on a computer that isn't even in use anymore and can't even be turned on. But that doesn't seem to matter, we are being treated as if we are trying to scam the system when all we want is the single license and install that we paid for. Completely immoral of the person running this company. There are other similar software companies and while this product works, put your money in someone else's pocket, not this jerk.
1. helmikuuta 2023
Vastaus yritykseltä MoneyThumb
Hi James - without getting into the particulars about your situation, we believe that we did our best to work with you on your single-user license. It is very clear that our license is for a single install and we even made an exception in your case until we saw continuous attempts to install on other computers. We then had no choice but to limit the single user license to a single computer. Our products are priced much lower than many of our competitors and to keep our products competitively priced, we need to ensure that our licensing policies are being adhered to. Please do reach out to us at https://www.moneythumb.com/contact/ if you would like to discuss further.
The best at what it does
The best at what it does. The user experience leaves something to be desired but for converting pdfs and even CSVs to OFX, it's the right tool for the job. I have had a great experience with their customer service as well.
27. helmikuuta 2023
Vastaus yritykseltä MoneyThumb
Hi Andrew,
Thank you for your honest feedback. If you are able to send us specific feedback on the user experience (https://www.moneythumb.com/contact/) and how we can improve, we'd be grateful.
Very useful tool for businesses and…
Very useful tool for businesses and accountants
25. helmikuuta 2023
Vastaus yritykseltä MoneyThumb
Hello Syed - Thank you for taking the time to review MoneyThumb. We are glad that you're getting value out of it.
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