Moginie James - Roath Arvostelua 

Very supportive in understanding our current sales position and needs. Very quick to engage and thoroughly pleased with the photographs taken of the property. Generally first class experience.

I had a terrible and stressful time dealing with Moginie James. I was a tenant for a year in a property that they managed, and during that time they:

Pressured me MULTIPLE TIMES to get me to buy overpriced home insurance from an associated provider.

Didn't send me an inventory upon occupancy.

Did not respond to or acknowledge my complaint about the (poor) state of the property.

Would not deal with a rat issue. It eventually only got dealt with because one property managers offered to buy one of their maintenance workers a pint to remove the decomposing rat from my kitchen???

Seemingly lost the spare key to my property, requiring me to be present for all property visits and maintenance visits.

Insisted they were allowed to increase my rent above the 5% outlined in my contract.

Passed me around from property manager to property manager without any explanation or clarity as to who I should contact.

Hadn't responded to me about my rent negotiations despite my contract ending in less than 10 days.

Wouldn't provide the landlord reference for my new property in a timely manner, despite the time-sensitive nature being predominantly their fault (due to aforementioned lack of communication about negotiations). When I chased them on this issue, I was disregarded, and was forced to get my new estate agency to chase them for a reference. They eventually completed the landlord reference the day before I needed to move out, thus making my new estate agency work incredibly hard that day to ensure all aspects (guarantor documents/security deposit/inventory/tenancy agreement) were sorted by the next day.

Tried to blame me for damages "not in line with the original inventory" (the original inventory that I had never seen?). I received no response when I sent evidence that I was not responsible for these faults, despite asking multiple times for them to acknowledge this. When I phoned to chase it I was disregarded and told a property manager would deal with it. I was then forced to raise a dispute with the Tenancy Deposit Scheme as it was 8 weeks since leaving the property and there was no sign of my deposit. Less than 24 hours later they agreed to release the full amount (even though it took them ANOTHER 2 weeks to do that).

I think 90% of the problems I had with Moginie James was due to a bad, unresponsive landlord. However, their communication was incredibly poor. How hard would it have been for Moginie James to send an email that says "we've forwarded this onto the landlord and will get back to you once they reply"?

I will be avoiding Moginie James for the rest of my time in Cardiff. I now am with a different estate agency and it's unbelievable what a difference a competent estate agency can make.

Amy is very helpful and professional! She genuinely put her customer’s needs and interest in heart!

We are very happy with her help in finding our new home

Michelle was absolutely wonderful! It's my first time buying and she kept me informed, answered any questions I had and really helped to move along the sale. She made the whole process a lot less daunting.

We bought into the service offered by Moginie James - Roath Branch by Luke. An asset to the company and a great person to do business with.

I have been dealing with moginie james for 14 years as a landlord renting property and I have now decided to sell my property through moginie james, I have no doubt that I will receive the same high standard of commitment in the sales department as I have had in the rental department

I have just exchanged contracts for selling my property in Cardiff. Moginie James were excellent and helped me every step of the way. In particular Michelle lloyd from the sales progression team was so helpful and hard working and I really appreciate all her help and the help from all the team. I would highly recommend this estate agent and would definitely use them again in the future. Dr Anna Fitzpatrick

Michelle Lloyd has been absolutely fantastic and helped push the sale through. Great work.

Very poor, the progression team never answer the phone, just have to leave voicemails which they don’t return, very rude and obstructive when you ask for instructions to be carried out. Will not be recommending the agents to anyone

We had excellent service & success from Moginie James who stuck with us through thick and thin to sell our 2 student rental properties. They were very helpful during the difficult covid times with viewing arrangements, keys etc. As we live far away from Cardiff there was nothing they wouldn't do for us and the staff are very pleasant, knowledgeable and helpful, who in addition dealt with some very awkward prospective buyers. In the end the house sales completed with a bang: 15-25 viewings in a day with 5-8 serious bids that resulted in over the asking price. We are very pleased. Good value for money and pleasure to deal with the staff - we wish them all well into the future.

I have a had a brilliant experience with Moginie James Roath branch. Being successfully self employed after covid has proved to be a nightmare when securing a property due to referencing issues. However, the staff at Moginie were VERY fair and understanding and fought my corner to prove I had enough income and really worked with the landlord to secure me as a tenant (even though the referencing companies do not take Covid into account and actually hold it against you). They were calm, kind, understanding and fair and have found me my perfect home. Thank you!

From the initial viewing, offer and sales progression, the team were great. The sales progression kept in touch with updates regularly and were great at pushing the sale to completion. As a first time buyer, it was really reassuring to have the team supporting with frequent updates.

We are in the process of letting a property and Hannah is our agent. She's been really brilliant throughout and herself and Rebecca have always gone above and beyond to help us with referencing and any queries we've had. I feel like we've had lots of support so far with our upcoming move and I feel confident that this will continue for our tenancy.

We have used Moginies Roath office to tenant find for nearly 20yrs . The manner in which our most recent application was handled by Stefan was efficient and professional and and a credit to any office .
Staff Hannah & others @ Roman were prompt & courteous in their response to any Queries .
A refreshing experience compared with most these days ! B.W.C