Easy to order and ring and speak to someone for an answer to a question. Delivery notification for a day earlier that requested but was easy to change with the carrier. Great carrier information for... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Delivery was spot on - within 24hours. Easy assembly but brakes needed more adjustment than just tightening.Caused no real problem. Just walking now for my girlfriend to start using it to help her rec... Näytä lisää
Yritys on vastannut
I ordered a spare battery for my powered wheelchair. It arrived safely packaged very quickly. One happy customer who can now travel further without having to stop for a few hours to charge a battery... Näytä lisää
Yritys on vastannut
Very helpful sales team. A quick telephone chat and my ambiguous order was clarified and dispatched. A great product, I am Delighted with my powered wheel chair. Its only gonna enhance my... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Apuvälinetoimittaja
- ja myös
- Apuvälinemyymälä
- Lääketieteellisten laitteiden toimittaja
- Pyörätuolit
- Sairaalalaitteet ja -tarvikkeet
- Vammaisapuvälineiden toimittaja
Tietoja yrityksestä Mobility Extra
Yrityksen kirjoittama
View our Powerchair Range View our Scooters Guide to Finding the Right Powerchair for You
At Mobility Extra, we are here to support you on your journey to better mobility.
We are a family-run business based in Essex, committed to making high-quality mobility products available at competitive prices. Our mission is to help people transition to a more independent and practical mode of mobility, improving quality of life with excellent products and outstanding customer care.
At Mobility Extra, we are here to support you on your journey to better mobility.
We are a family-run business based in Essex, committed to making high-quality mobility products available at competitive prices. Our mission is to help people transition to a more independent and practical mode of mobility, improving quality of life with excellent products and outstanding customer care.
Our Promise to you
Yrityksen kirjoittama
- Trusted UK Supplier
- Mobility Extra is a family-run UK business dedicated to making high-quality mobility products more affordable and accessible online. We focus on delivering excellent customer care, from the first enquiry through to after-sales support, with UK-based staff always ready to help. Our products are built for reliability and peace of mind, with and spare parts held in the UK. We are committed to giving our customers greater independence and a better quality of life.
100% Satisfaction Guarantee
We offer a 14 day guarantee. If you aren't happy with the quality or if it isnt right for you we offer a 14 day return policy.
We are so confident that your new purchase will exceed your expectations, if you let us know in writing within 14 days of receiving the item if you are not completely satisfied with it we will offer a refund.
We understand that products will be opened and examined, but in the event of a return, the product must be delivered to us in a state that is suitable for sale. Mobility Extra must receive them in an excellent condition, any goods returned with scratches, dents, scuffs or require replacement or repair, will be charged to the sender.
Yhteystiedot
Unit 8, Mead Park Industrial Estate, Riverway, Harlow, CM20 2SE, Essex, Yhdistynyt kuningaskunta
- 01992 236096
- sales@mobilityextra.co.uk
- www.mobilityextra.co.uk
4,8
Erinomainen
637 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Replacement battery
I ordered a replacement battery, as the older seemed to be losing power. Upon receiving the battery it was damaged. I contacted support and Rachel was so helpful! I now have another battery in perfect condition within just a few days. Thank you!
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mobility Extra
Thank you for the kind review and we are really sorry to hear the battery arrived damaged. We are glad Rachel was able to get that sorted quickly and a replacement reached you in perfect condition within a few days. We will pass your kind words on to her! We hope the new battery makes a real difference and please do not hesitate to get in touch if you ever need anything else.
Pleased with our order
Pleased with our order
Delivered on time
Only thing it’s a little bit awkward to get in the car on my dads own
14. elokuuta 2026
Vastaus yritykseltä Mobility Extra
Thank you for the lovely review and we are really pleased the order arrived on time! Regarding getting the chair into the car, it can sometimes take a little getting used to and there are a few techniques that can make it easier. Please do give us a call and we would be happy to talk your dad through some tips that might help. We hope you are both getting great use out of it!
Vastaus yritykseltä Mobility Extra
Thank you for the kind words! We always try to make sure every customer feels heard and well looked after. We hope we can help you again in the future!
Excellent service
Excellent service
Item delivered exactly as stated
Very reasonable price
Queries sorted immediately with a telephone call
10. elokuuta 2026
Vastaus yritykseltä Mobility Extra
Thank you for the brilliant review! Really pleased to hear the item arrived exactly as described, at a price that worked for you and that your queries were sorted quickly over the phone. That is exactly the experience we aim to deliver. We hope you are getting great use out of it!
Ordering online was easy
Ordering online was easy, fast delivery. Wheelchair light & easy to handle, fits in car well .
10. elokuuta 2026
Vastaus yritykseltä Mobility Extra
Thank you for the lovely review! Really pleased to hear ordering was straightforward, delivery was fast and that the chair is light, easy to handle and fits in the car nicely. That combination makes such a difference for day to day use. We hope you get great use out of it!
delivery was prompt and on time the…
delivery was prompt and on time the wheelchair its self is great high build quality only had a chance today to really experience the chair but was excellent with different road and pavement conditions would recomend
3. elokuuta 2026
Vastaus yritykseltä Mobility Extra
Thank you for the great review! Really pleased to hear the chair arrived on time and that it has handled different road and pavement conditions so well. Build quality is something we take seriously so it is great to hear that coming through. We hope you continue to enjoy it and thank you for the recommendation!
Vastaus yritykseltä Mobility Extra
Thank you for the kind review! We're really pleased to hear the delivery was handled with care and arrived promptly. We hope you're enjoying the product, don't hesitate to get in touch if you need anything!
The wheelchair arrived quickly
The wheelchair arrived quickly. I've been put in it and it seems comfortable and suspension seems good. Very easy to put up and down and it is light.
3. elokuuta 2026
Vastaus yritykseltä Mobility Extra
Thank you for the lovely review! We're really pleased to hear the chair arrived quickly and that it's comfortable, lightweight and easy to fold. The suspension makes such a difference for everyday use, we hope you continue to enjoy it and please don't hesitate to get in touch if you ever need anything!
Easy to find the right product
Easy to find the right product. Very competitive pricing. Simple to complete the order and excellent delivery service and it made one customer very happy. Item has been in use for one week and exceeds expectations
28. heinäkuuta 2026
Vastaus yritykseltä Mobility Extra
Thank you so much for the brilliant review! It's really great to hear that finding the right product was easy, the ordering process was smooth, and that delivery hit the mark. Most importantly, we're absolutely delighted to hear it's already exceeding expectations after a week in use — that's exactly what we hope for every customer. We hope it continues to serve you well!
Just had a battery issue and had…
Just had a battery issue and had amazing support. They didnt try and sell me something I didnt need instead offered extra value support and wanted to make sure i jad double checked everything is working before even thinking of making any purchases. Its so refreshing to have a mobility company support you and try and save you money not try and rip you off at every opportunity or take advantage just because you need to use a wheelchair.
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mobility Extra
Thank you so much for this wonderful review — it really means a lot to us! This is exactly the kind of company we set out to be. We never want customers to spend money they don't need to, and we're really pleased we could help get to the bottom of the battery issue without unnecessary purchases. We hope you're back up and running smoothly, and please don't hesitate to reach out any time you need us!
Vastaus yritykseltä Mobility Extra
Thank you for the review! Really glad to hear the delivery arrived on time. We hope everything is working well — don't hesitate to get in touch if you need anything!
very quick service
27. heinäkuuta 2026
Vastaus yritykseltä Mobility Extra
Thank you for the kind review! We're really pleased we could get things sorted quickly for you. Don't hesitate to get in touch if you ever need anything!
My Powered Wheelchair is wheelie good!
Very helpful sales team.
A quick telephone chat and my ambiguous order was clarified and dispatched.
A great product,
I am Delighted with my powered wheel chair.
Its only gonna enhance my aged mums final years.
A very good experience with
Mobility Extra .
THANKYOU.
21. heinäkuuta 2026
Vastaus yritykseltä Mobility Extra
Thank you for your review! If you have any feedback or questions about your experience with us, please don't hesitate to get in touch and we'd be happy to help.
delivery was very quick and ordering…
delivery was very quick and ordering was very easy, i made a mistake and orderd 2 but rang customer services and they arranged a collection the following day, will defnitly use them again
20. heinäkuuta 2026
Vastaus yritykseltä Mobility Extra
Thank you for the great review! We're really pleased the ordering process was easy and delivery was quick. These things happen — we're glad our team were able to arrange the collection of the extra item so swiftly. We really appreciate the recommendation and look forward to helping you again in the future!
From making the phone call to order new…
From making the phone call to order new wheels for my electric wheelchair, from making payment to delivery was great thank you. 😊
24. heinäkuuta 2026
Vastaus yritykseltä Mobility Extra
Thank you for the lovely review! We're really pleased the whole process from ordering to delivery was smooth and straightforward. We hope the new wheels make a big difference — don't hesitate to get in touch if you ever need anything else! 😊
Although we had to wait a while for…
Although we had to wait a while for wheelchair I must say it is excellent value
My husband finds it very comfortable
16. heinäkuuta 2026
Vastaus yritykseltä Mobility Extra
Thank you for the lovely review! We're really pleased to hear your husband finds the chair comfortable and that it's great value. Just to note for anyone reading — this order was placed as a pre-order, so the wait was expected and communicated upfront rather than a delay on our part. We hope your husband gets many miles of enjoyment out of it!
Vastaus yritykseltä Mobility Extra
Thank you for the great review! We're really pleased to hear you're happy with the wheelchair and that it arrived promptly. We hope it serves you well — don't hesitate to get in touch if you ever need anything!
Where do I start
Where do I start? Well my delivery was sent to a different county although my billing address was correct strange, I have lived where I am for the last 2 years so I wouldn’t have made a mistake with the address. I had to get my step son to drive me to Reading to see if it was there luckily it was, no offer of money back which I would have thought that was the least they could have done.
15. heinäkuuta 2026
Vastaus yritykseltä Mobility Extra
Thank you for your review, and we're sorry to hear about the inconvenience caused.
We do want to provide some context for anyone reading this. The order was dispatched to the delivery address entered at checkout, which differed from the billing address. When this was raised with us, we were able to provide proof of delivery including a signature at that address. During a subsequent call, the customer confirmed that the address the order was sent to was in fact his previous address — which strongly suggests the address was auto-populated from a previously saved entry during checkout rather than entered manually.
We want to be transparent: we have no ability to benefit from changing a customer's delivery address, and we would never do so. For us to have independently selected that specific address — out of the millions of possible addresses across the UK — and for it to coincidentally be the customer's previous home would be a 1 in 30,000,000 chance. We fulfilled the order exactly as placed and the chair was successfully delivered and signed for.
We do sympathise that the journey to collect the chair was inconvenient, and we're glad it was recovered safely. We'd always encourage customers to double-check their delivery address at checkout, particularly if autofill is enabled on their device, to avoid this happening.
We hope you're now enjoying the chair and please do get in touch if there's anything else we can help with.
Great service!
The wheelchair looks well made and sturdy. It was easy to put together and arrived quickly. I phoned for advice before ordering and the man I spoke to (I wish I could remember his name!) was so helpful, understanding and knowledgeable. Overall great service!
20. heinäkuuta 2026
Vastaus yritykseltä Mobility Extra
Thank you for such a wonderful review! We're really pleased to hear the chair arrived quickly and has been easy to put together. It's great to hear our team member was so helpful before you ordered — we'll do our best to pass on your kind words even without a name! Please don't hesitate to get in touch if you ever need anything further.
The manual wheelchair is ok for light…
The manual wheelchair is ok for light use like shopping. I need to buy a cushion as person feels every bump e go over
16. heinäkuuta 2026
Vastaus yritykseltä Mobility Extra
Thank you for the honest review! We're glad the chair is working well for everyday use like shopping. You're absolutely right that a good cushion can make a big difference to comfort — if you'd like any guidance on suitable options that work well with your chair, please don't hesitate to get in touch and we'd be happy to help!
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