MindMyHouse Arvostelua 

Vastaus yritykseltä MindMyHouse

26.7.2017

Dear Glenda,
thanks for your comments.

Competition for the longer house sitting assignments is so keen that home owners can often feel deluged by responses. That is no excuse for them not showing you the courtesy of acknowledging your application or politely turning your offer down.

We have written two short articles on home owner etiquette in different editions of MindMyHouse News that you can see at the following URLs:

http://www.mindmyhouse.com/community/blog/news/mindmyhouse-news-09-feburary-2014/​

http://www.mindmyhouse.com/community/blog/news/mindmyhouse-news-22-july-2006/​​

We realise how important it is for house sitter members to hear back from home owners regarding their applications. We currently have several mechanisms in place to encourage our home owner members to acknowledge every message they receive through our site, including email templates. We send out regular email reminders to all home owners asking them if they have found a sitter. We also automatically hide their listing at the beginning of their sitter assignment dates, or thirty days after the listing was approved, if it's a listing with variable dates.

Please also note that we are currently in the process of redeveloping MindMyHouse (version three). Number one on our to-do list is to ensure that this doesn't happen as often as it currently does. Whilst we can't force home owners to respond, we can certainly send them reminders if they haven't replied.

Also, we have also just released a new feature that allows you to see if the home owner have read your application. This was released in May 2017, so it doesn't apply to messages sent before then. You can do this by going to your Message Centre, sent folder and check the 'Read by owner' column in your email list.

We hope this helps. We hope that home owners do the right thing by you in the future!

Vastaus yritykseltä MindMyHouse

28.1.2017

Hi Angelo, you may be confusing us with many of our competitors! Anyone online can see all of our sitter wanted listings at any time.
Should an aspiring house sitter want to reply to any of our listings they need to create their own house sitter account area on our site which costs US$20 for a full year.

Regarding your suggestion: charging our members a small fee to reply to our listings would cost us a huge amount of money in service fees to PayPal, which charge us a flat rate per financial transaction. We think that five cents per day to display your own sitter available listing to the home owners of the world is an absolute bargain! Most of the activity on our site is literally 'out of sight' and happens in our members' personal inboxes, which are humming with activity. Or so they tell us! This is what we do. Bringing home owners and house sitters together from around the world since 2005. Cheers, Susan Holtham (your editor @ MindMyHouse)