Mimi-Bear Arvostelua 

I have followed Mimibear for along time. I have ordered from them before when I had my little girl who is now 3. They have all the best brands, the website is easy to use. From placing an order to delivery, mimibear are fast and efficient. I will continue to order from them, as my baby boy is due in May 🤍 xx

Fab store - most of my daughters gifts are from here & she loves them all 🫶🏼

I bought the play mat from here and it’s the best thing I bought for my newborn! It’s saved so much stress worrying about her falling backwards whilst learning to sit up. It’s also been a perfect prop for photos to compare her growth on. Delivered so quickly and a beautiful company brand and team behind it. Thank you!

Although responsive customer service. I have waited for one of those glow bunnies on back order for months. They just kept insisting for me to wait a month after month and didn't send the other things in the order that they had in stock sooner. I finally got a refund at the end for all the items, as I no longer had faith in them to deliver on their promise.

22 Dec - Yes, I have ordered it on pre order, I was well aware. However the promised (original) date was getting delayed on a monthly basis, as I kept sending catch up emails. So no, you have not kept to original "pre order date" by a long time.

My daughter has been obsessed with her new personalised boucle chair. The quality of the product is unreal; super soft and cozy. Mummy wishes there was an adult size too ☺️

Very pleased with my order, great customer service and will be ordering again from Mimi-Bear 🐻

Ordered the cushioned butterflies and flowers Playmat and play gym for my newborn. She absolutely loves it. It’s such a beautiful looking item and clearly good quality. A couple of weeks from ordering and it was delivered but that’s expected as it does explain delivery times on the website. Thank you, would definitely order again.

I have ordered twice from mimibear now. The first time the order did take 6 weeks to arrive, but I was made aware it could take this length of time when I was placing my order, due to suppliers. I did send an email approaching the 6 week mark (to double check the order as I was excited to recieve it) and the team were very quick to respond with an update for me! The second time delivery was a lot speedier which was a lovely surprise as I expected it would be longer as it contained a pre order item (our beloved cappuccino Moonie bear!) so that was great! Both times the parcels have come very well packaged to protect the items and the products themselves are lovely quality! I would definitely order from here again!

I wouldn’t have the words to describe what this site has put me through.
I ordered stuff in English money and it came to about €200 euros.
I would strongly advise against using this site.

IPlaced two orders no mention of pre order on site. First order placed 6th October - still hasn’t arrived. The second order placed on the 17th still hasn’t arrived.

Poor communication over email and terrible customer service taking days to reply. Trying to get a refund won’t be buying from here again.

Would be great if you could reply to my emails instead of the trust pilot review. I’m still waiting for you to update me on my order #59327 which was placed on the 7th October. I’ve emailed you on the 10th, 24th and 25th October and had no reply.

This shop has the most beautiful items, I've had my eye on it since before baby was even conceived! So I had to order from here, and everything was delivered quickly and I love it all.

My pre order came much quicker than expected. I know this is not always the case but delivery was quick and efficient. Can’t fault the service from beginning to end. The company happily answered my questions before I placed my order. Will definitely purchase again and recommend.

We received our first order from this small business and will definitely be ordering again. Service was impeccable and delivery was fast. Any queries I had where answer quickly.

Ordered a balance bike for my daughter’s birthday present and it’s absolutely stunning great quality and light to carry and small to keep stored. Very happy with the product overall

I received my second order from this small business yesterday & I just wanted to say what a great experience I have had both times! Smooth checkout, emails keeping me up to date with my order, fast delivery & items packaged really well. I’m so pleased I found this small business and I would definitely recommend!

Lovely products, I have brought a few products for both my girls from this small business 💖

Ordered a couple of times with mimi-bear and have loved every item! Arrived quickly and good quality!

Fault’s, Error’s and Poor Handling!!

I’ve purchased a lot from this company over the years from 2020, however I am very upset and frustrated due to the company’s faults, errors and poor handling of one item that I had purchased.

I had got in contact regarding the issue however they seem to brush it all under the carpet. This only goes to show their attempt to ignore the issues and hide it as it’s not their problem! The round ball pit I had purchased has TWO FOAM parts to make it a circle which over the time has come apart and does not make a round ball pit. I contacted MimiBear and they responded with they’ll contact the manufacturer and get a response.

They had advised me that the manufacturer has given some advise on how to mend this problem with glue from the shops which should be baby friendly
-_- I find this very unprofessional that I have been advised to fix something which is out of my hands and don’t wish to ruin something so expensive and also that if it is due to manufacturer fault, it should just be replaced as I had purchased this from your company. I had sent several pictures of the parts and the glue marks. I expressed my concerns regarding fixing this myself, also to mention my friends and family have the same after recommending MimiBear but they do not have this issue of two parts to make a circle ball pit so therefore it is 100% a manufacturing fault. They shrugged it and replied it’s out of warranty now.

My point here is I purchased this product from you. I have no dealings with your manufacturer as this is something between you and your chosen manufacturer. This is not my problem! I purchased from you and there is a big fault therefore it should be replaced!

I am very upset by this as I had thought we built a good relationship over the years. I have recommended this company to so many friends and family who have purchased from them, I have continuously posted them on my socials. As a mum of two I love helping out small companies however this issue had not been dealt professionally. My baby boy cannot even play in this which is sad.

I placed an order on July 6th and 7 weeks later, yes that’s right SEVEN WEEKS, I still don’t have my order.

Communication has been poor, only giving updates when I’ve chased up and asked and just had the same reply each time, we’re waiting on a delivery from our supplier or we’re expecting it this week…

Never an update after that week elapses. I was told a delivery was expected from their supplier on July 25th. I was then told the delivery was expected to arrive that week on August 7th. Now they’re not replying to my emails at all.

Do not order from this company unless you’re willing to be at day 50 and still waiting. Delivery times on the website are completely false.

I made what I would consider to be a sizeable order for nearly 75 pounds with Mimi-Bear on the 10th July because I was so impressed with the range they had on offer and I wanted to buy from a small business. I got a notification via the shop app, not long after, to say my order had been shipped but I didn’t receive my order. So on the 15th July I emailed just to ask for an update and to check when my order was likely to arrive. No response. I then chased several other times with no response via instagram and email. After I wrote my original review I did receive a response via email and a refund was issued. They explained they hadn’t received my emails and my instagram messages weren’t received due to annual leave. However, I know that messages were being replied to during the long period I was chasing as my friend received a response on a general query the same day. I just think overall customer service is lacking, as expressed in other reviews. It’s obviously something they are looking to improve on due to changing delivery partners, so I’ve amended my score to reflect this.