I’ve had a great experience with Millie&Jones when I bought a bunkbed for my daughter from them. The bed quality was excellent and when I had a small issue with one part- they sent replacement straigh... Näytä lisää
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Had some issue with furniture delivery dates: The website allows to select dates that the courier company later said they cannot do because they are in the area only every 2-3 weeks. Long story short... Näytä lisää
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Great experience with Millie & Jones! Ordered a mid-sleeper for my son and Josie was so helpful from start to finish. She kept me updated with the delivery schedule and provided quick assistance w... Näytä lisää
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The bed is absolutely beautiful. Clearly high quality materials used. Would have given five stars if it wasn't for the absolutely horrendous instructions. Please start putting stickers or something on... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Millie & Jones
Yrityksen kirjoittama
Millie & Jones is a family-run business dedicated to supplying thoughtfully designed beds for children, teenagers, and growing families. We focus on quality craftsmanship and practical design to create stylish sleeping spaces that work effortlessly for everyday life.
While we specialise in beds for kids and teens, our collection also includes guest beds, daybeds, storage beds, and versatile designs suitable for all ages, because comfort, functionality, and good design shouldn’t have an age limit.
Our carefully curated range features bunk beds, loft beds, cabin beds, and traditional bed frames with integrated storage, all selected with durability, functionality, and timeless style in mind. Every product is supplied by trusted manufacturers and supported by manufacturer-backed guarantees for added reassurance.
At Millie & Jones, customer experience sits at the heart of everything we do. From our secure, easy-to-use website and trusted payment options to our friendly, knowledgeable support team, we aim to make every step of your shopping journey simple and enjoyable. As a small family business, we take pride in offering a personal approach and building long-term trust with the families we serve.
While we specialise in beds for kids and teens, our collection also includes guest beds, daybeds, storage beds, and versatile designs suitable for all ages, because comfort, functionality, and good design shouldn’t have an age limit.
Our carefully curated range features bunk beds, loft beds, cabin beds, and traditional bed frames with integrated storage, all selected with durability, functionality, and timeless style in mind. Every product is supplied by trusted manufacturers and supported by manufacturer-backed guarantees for added reassurance.
At Millie & Jones, customer experience sits at the heart of everything we do. From our secure, easy-to-use website and trusted payment options to our friendly, knowledgeable support team, we aim to make every step of your shopping journey simple and enjoyable. As a small family business, we take pride in offering a personal approach and building long-term trust with the families we serve.
Customer service you can rely on
Yrityksen kirjoittama
- From our family to yours
- We take pride in our exceptional customer service. As our family business has grown, we’ve ensured that prioritising our customers remains at the heart of everything we do.
Free Delivery On All Orders
Flexible Delivery Options
We offer free delivery on all orders, giving you the flexibility to choose what works best for you. Need your order quickly? Next working day delivery is available at no extra cost. Prefer to schedule a convenient time? You can select a flexible delivery date that suits you. Once your order is confirmed, you'll receive updates via text and email, including a 3-hour delivery slot, followed by a call 60 minutes before arrival to ensure a smooth and hassle-free experience. 🚚✨
Yhteystiedot
Hemel Hempstead, Yhdistynyt kuningaskunta
- 020 8264 0042
- support@millieandjones.co.uk
- www.millieandjones.co.uk
Seasonal Sale Up To 50% OFF!
4,5
Erinomainen
260 arvostelua
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Vastaus yritykseltä Millie & Jones
Hi Patricia,
Thank you for your feedback!
If you ever need us, please don't hesitate to reach out.
Warm regards,
Millie & Jones Family Team
P.S Thanks for planting a real tree with your order!
Fantastic quality bed
Fantastic quality bed, really happy.
Special thanks to Josie, she was brilliant, so attentive and organised to get the bed to us earlier than we thought after a house move, tracked it from early hours just to keep me informed. Never known customer service like it, so friendly, so understanding and i hope she gets some recognition from management from going above and beyond :)
27. helmikuuta 2026
Vastaus yritykseltä Millie & Jones
Hi Lauren,
Thank you so much for taking the time to leave such a lovely review – it really made our day! 😊
We're absolutely thrilled to hear how Josie looked after you. Stories like yours are exactly why we love what we do. We'll make sure she knows just how much her efforts were appreciated.
Kind regards
Millie & Jones
Vastaus yritykseltä Millie & Jones
Thanks so much for the lovely feedback Lynette, Josie was over the moon to read this :)
Best wishes,
M&J
Excellent Service highly recommend
Excellent customer service and quality product easy to build
17. helmikuuta 2026
Vastaus yritykseltä Millie & Jones
Hi Graeme,
Thanks so much for the great review.
We are happy to hear the build was straight forward and our customer service was up to standard.
Kindest regards,
Millie & Jones Family Team.
Very impressed!
Very impressed with this company. Delivery was quick and super easy, and the driver even told me which box to open first! The product itself is incredible, my 6 year old absolutely loves his new bunk bed. Will definitely use you again!
23. helmikuuta 2026
Vastaus yritykseltä Millie & Jones
Hi Sam,
Thanks for the lovely review, it means the world to our small family business.
Thanks so much!
Millie & Jones
The service was perfect with updates on…
The service was perfect with updates on a daily basis. The delivery drivers were very efficient . Pleasant guys
We haven’t got round to building the bed yet but will post a picture on your site when we do.
16. helmikuuta 2026
Vastaus yritykseltä Millie & Jones
Hi there,
Thank you so much for your lovely feedback.
We're so glad the updates kept you in the loop and that the delivery drivers were efficient and pleasant – it's always great to hear they brought a bit of positivity to the day.
Kind regards,
Millie & Jones.
P.S Thanks for planting a tree with your order!
Quality product, great customer service and really good assembly team
Very good product, customer service and communication really nice and accommodating. The guys who assembled the bed were brilliant and sorted it all incredibly quickly.
19. helmikuuta 2026
Vastaus yritykseltä Millie & Jones
Hi there,
Thanks so much for the great review, we really appreciate you taking the time! 😊
We're chuffed to hear the bed's spot on and that the assembly team were brilliant and speedy. Glad the communication felt nice and accommodating too, that's what we aim for.
Oh, and thanks for planting a tree with your order, it means a lot!
Enjoy the new bed!
Millie & Jones
Brilliant service from delivery to the…
Brilliant service from delivery to the bed being built . My daughter loves her new bed . Thank you
13. helmikuuta 2026
Vastaus yritykseltä Millie & Jones
Thank you Amy!
We are thrilled to hear that your daughter loves her new bed and that our delivery and assembly service was a hit.
If you ever need us in the future, please don't hesitate to reach out.
Kindest regards,
Millie & Jones
Stunning & well built
Stunning well built, sturdy detachable bunk beds. Delighted!
23. tammikuuta 2026
Vastaus yritykseltä Millie & Jones
Thank you so much for your lovely review :)
If you ever need us in the future, please do not hesitate to reach out.
Millie & Jones Family Team
Brucey / Billie Mid Sleeper
Communication was very good and the delivery was on time. The bed comes in four boxes and they are pretty heavy, so you might need a hand moving them about.
The bed took a long time to build, but that was expected. It was a bit frustrating to have to open more than one box at a time to complete some of the items, as opposed to there being a clear order to the boxes. The individual bed items were all numbered with little stickers, which helped a lot. The fixings are of good quality; Metal cams and draw runners, which was reassuring.
The assembled bed feels sturdy so far, but I guess time will tell. At £600 I feel it is a little bit overpriced for what is essentially a lot of particle board stuck together. There were some minor blemishes on the finish, which now it's built I feel a little disappointed about. I was surprised that particle board sheets are also used as a base for the mattress as opposed to proper slats for improved ventilation. There are some holes drilled into the base for ventilation, but I'm uncertain if this will be sufficient. The drilled holes expose bare particle board, so moisture could get in there unless sealed.
I've already seen the same bed on sale elsewhere at a considerable discount, so that compounds the doubts I have about the quality of the materials used in the construction of the bed. Taken altogether the provided service has been good; Whether it's £200 better than the discounted supplier of the same product will remain unknown as I infrequently buy new beds.
Specifically, the "off gassing" phase has been pretty dreadful so far. Fingers crossed that the particle board smell disappears soon.
Finally, my son loves his new bed, so not a complete loss!
Update 19/02/2026 - I emailed Millie & Jones a detailed list of the issues I had encountered with my purchase. To their credit, they reacted professionally, undertaking a detailed review of my case, and a swift, amicable resolution was agreed. That level of customer care is absolutely priceless! Thank you.
10. helmikuuta 2026
Vastaus yritykseltä Millie & Jones
Hi Peter,
Thank you for taking the time to leave such a detailed and balanced review, we genuinely appreciate the thought you’ve put into it.
We’re really pleased to hear that communication and delivery went smoothly, and that you found the fixings and hardware reassuringly good quality. It’s also great to know your son loves his new bed, that’s always the most important part 🤍
We completely understand your comments around the build process. Some of our storage beds do require opening multiple cartons as components are packaged to protect larger panels in transit, but we appreciate that a clearer box order would make things easier. That’s useful feedback and something we can pass back to the manufacturer.
On ventilation and off-gassing: engineered wood products can sometimes have a noticeable smell when first unboxed, particularly in the first few days. This should dissipate quickly with good airflow and ventilation.
We appreciate that value matters. As a small family-run business, we prioritise quality control, compliant products, and hands-on aftercare support, something that’s often missing when buying from larger, discount-led retailers. Our aim is always to provide not just the product, but proper service before and after delivery.
Thank you again for your honesty, and thank you for planting one tree with your order 🌱 It truly does mean a lot to us.
If there’s anything at all we can help with, we’re just a message away.
Warm regards,
Millie & Jones
Excellent bed
Excellent bed - thank you! My daughter is so thrilled! Great communication on delivery and the bed was built for me - I’m so pleased- thank you!!
12. helmikuuta 2026
Vastaus yritykseltä Millie & Jones
Hi Jane,
Thank you so much for your lovely review! We’re absolutely delighted to hear your daughter is thrilled with her new bed, that’s exactly what we love to hear 😊
It’s great to know the communication and delivery went smoothly, and that the assembly service made everything nice and easy for you too. That’s exactly how it should be.
We really appreciate you choosing us and thank you for planting one tree with your order. It means a lot to us as a small family-run business.
Warm wishes,
The Millie & Jones Team 🌿
Missing pieces
Missing pieces, very annoying when trying to build a complicated item.
Mattress turned up days after the bed, and only because I emailed.
Bed is fantastic quality though, I’m pleased with bed.
9. helmikuuta 2026
Vastaus yritykseltä Millie & Jones
Hi Leanne,
Thank you for your feedback and I’m really pleased to hear you’re happy with the quality of the bed itself 😊
We’re sorry to hear about the missing pieces and the delay with the mattress. We have actually been trying to get through to you, but it looks like our emails may not be reaching you for some reason.
One of our family team will give you a call today so we can make sure everything is sorted properly and quickly for you.
Thanks again for bringing this to our attention, we’ll get this resolved.
Kind regards,
Millie & Jones Support Team
Kept up to date and made sure our bed…
Kept up to date and made sure our bed was delivered and built in time for my sons birthday, the guys were great, no mess no hassles highly recommend the building services, well worth the wee bit extra
6. helmikuuta 2026
Vastaus yritykseltä Millie & Jones
Hi James,
Thank you so much for your fantastic review! 😊
We’re so pleased we could get everything delivered and built in time for your son’s birthday, that makes it extra special. It’s great to hear the team looked after you properly and left everything clean and hassle-free.
We’ll definitely pass your kind words on to the installers, they’ll love hearing that! And we’re really glad you felt the assembly service was worth the little bit extra.
Thanks as well for supporting our small family-run business and for helping us plant one tree with your order 🌳
Kind regards,
Millie & Jones
Excellent service & build quality.
Our daughter loves her Bunk Bed from Millie & Jones. The quality was first class. We opted for the assembly service and it was quick & professional. Also , customer service throughout was excellent.
29. tammikuuta 2026
Vastaus yritykseltä Millie & Jones
Hi Mark,
Thank you so much for your lovely review 😊
We’re absolutely delighted to hear your daughter loves her new bunk bed, that’s always the best feedback we can get! It’s great to know you were happy with the quality and that the assembly service was quick and professional too.
We really appreciate you mentioning the customer service as well, as a small family-run business, that personal support means everything to us. And thank you for helping us plant one tree with your order 🌳
Enjoy the new bed!
Kind regards,
Millie & Jones
Great experience
Great experience. So helpful and flexible when I wanted to change the order and worked to make sure kept original delivery and assembly slot. Delivery was exactly when they said it would be and team assembling very efficient.
22. tammikuuta 2026
Vastaus yritykseltä Millie & Jones
Hi Kerry,
Thank you so much for your lovely review, we really appreciate you taking the time to share your experience.
I’m so pleased our team could help make the changes to your order smoothly and still keep your original delivery and assembly slot. We know how important timings are, so it’s great to hear everything arrived exactly when promised and that the assembly team got everything set up efficiently for you.
As a small family-run business, feedback like this genuinely means a lot to us and thank you for planting a tree with your order too 🌱
If we can ever help again, we’re always just a message away.
Warm regards,
Millie & Jones Team
Proper Support for Customers
They maintained contact and communication when delivery difficulties became horrendous.
29. tammikuuta 2026
Vastaus yritykseltä Millie & Jones
Hi Ayr,
Thank you for taking the time to leave a review. We really appreciate your patience during what sounded like a tricky delivery, sometimes things don’t go quite to plan with courier companies, but we always believe in staying in touch and keeping customers fully updated every step of the way.
I’m so glad our team’s communication helped make a difficult situation a bit easier. Thanks again for supporting our small family-run business and for helping us plant one tree with your order 🌿
Warm regards,
Millie & Jones
We couldn’t be happier with the bunk…
We couldn’t be happier with the bunk bed we chose. Such great quality!
We chose to have it assembled, I definitely recommend the service, the team was in and out in 40 minutes.
Finally a big thank you to josie for her aftercare and support. One of the slat was slightly damaged, she got in touch with the supplier, kept us updated and the issue was sorted within day.
I highly recommend
4. marraskuuta 2025
Vastaus yritykseltä Millie & Jones
Hi Audrey,
Thank you so much for your lovely review, we’re absolutely delighted to hear how happy you are with your new bunk bed! It’s great to know the quality has lived up to expectations and that the assembly team got everything set up quickly and smoothly for you.
I’ll be sure to pass your kind words on to Josie as well - she’ll really appreciate it. We always want aftercare to be just as helpful as the initial purchase, so I’m glad we could get the replacement slat sorted quickly and keep you updated along the way.
Warm regards,
Millie & Jones
Beautiful bed for my daughter
Beautiful bed for my daughter, slightly less sturdy than I was expecting considering the price! The instructions weren’t clear at all and one page was missing all together so it took a little longer to build than I’d have liked.
29. tammikuuta 2026
Vastaus yritykseltä Millie & Jones
Hi Becka,
Thank you for taking the time to share your feedback. We’re so pleased to hear your daughter loves the bed and that it looks beautiful in her room, that’s always the most important thing 😊
I’m sorry to hear the assembly took longer than expected and that the instructions weren’t as clear as they should have been, especially with a page missing. That’s definitely not ideal. If you ever need a digital copy or any help with fittings or checks to make sure everything feels as sturdy as it should, our team is always happy to help.
Thanks again for choosing our small family-run business :)
Warm regards,
Millie & Jones
A Fantastic product and brilliant…
A Fantastic product and brilliant service. Our little man is absolutely chuffed with his new bed and is now genuinely excited to go to sleep in it. A very worthwhile purchase for him and for us.
5. joulukuuta 2025
Vastaus yritykseltä Millie & Jones
Hi Billy,
Thank you so much for your kind words, this one really made us smile 😊
We’re absolutely delighted to hear your little man loves his new bed and is excited to go to sleep in it - that’s the best compliment we could ask for! Knowing it’s been a worthwhile purchase for both him and you means a lot to us.
Kindest regards,
Millie & Jones
Faulty product - No compensation
Received the high sleeper bed for my little girl. After assembling, noticed a fault (although cosmetic, it was very obvious). I’ve emailed the company and without my knowledge nor my agreement they’ve just decided to send me a replacement, despite me stressing that I do not wish to reassemble. Also, the sofa bed mattress doesn’t fit the frame! So completely unusable. After more than 30 emails going forwards and backwards, they refused to offer ANY reduction in price as a way of compensation for the product which arrived not 100% satisfactory. Seeking advice from Furniture and Home Improvements Ombudsman.
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Millie & Jones
Hi Janka, thank you for your review. We're sorry to hear you’ve been unhappy - We’d like to clarify the timeline for transparency.
When you first contacted us, the issue reported was a small cosmetic mark on the top safety rail. As confirmed by email, we arranged for a replacement rail to be sent immediately, which is the standard and quickest remedy for minor cosmetic faults. The replacement was dispatched promptly and delivered within a few days so the bed could be made completely fault-free without requiring a full replacement.
Once the replacement rail had been delivered, a new concern was raised regarding the sofa bed mattress. Our team confirmed that the mattress supplied should be correct for this model and explained that, to investigate this properly, we would need basic measurements to rule out a sizing or manufacturing issue and determine the appropriate next step.
At this stage, we received requests for a price reduction, however we explained that under consumer regulations, where an issue can be repaired or replaced, this is the first remedy available. We also explained that without the requested measurements, we’re unable to verify a fault or authorise any further resolution for the mattress.
Throughout the process, we acted promptly and in line with consumer law, first by arranging a replacement part immediately, and then by requesting the information required to investigate the second concern properly. We remain happy to help resolve this fully as soon as the requested details are provided.
Kind regards,
Millie & Jones Support Team
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