Mighty Campers - Auckland Arvostelua 

We are in New Zealand for the first time from Brisbane and the heater stopped working. We lost half a day in Wellington getting it fixed. I understand if it was a fault. But it was just that the heater was not serviced and was not performing. Once done it was heating fantastic. When asked for a fair compensation we were given a megre $105 back and then no response when we asked for more. We have always used THL since 2009. But this time was worse. The cold really made it really bad. We will surely think next time going with THL.

From arriving in Auckland to the free transfer to the camper van site, to staff helpfulness in running through everything was just what we needed before we ventured onto the open roads in the North Island. Driving the van was a breeze, and most places could a accommodate the van size for parking. The van return was another simple process (thanks to Barry!) and we were able to make use of the communal kitchen with items that we hadn't used could be left for new holiday makers. Would definitely use again if/when we return to NZ. Until then, thank you x

Great staff. Easy and fast pick up and return. Lovely premise. Coffee not bad.

The staff was simply AMAZING !!!
Everyone was so lovely and accommodating. My Familly from overseas had the loveliest welcome to New Zealand!

Very neat and tidy, with all the basic emenities in it. Beddings were very clean too.

The car is good but being a campervan, it’s not. We had issue on lights/power. We had issue on reimbursing as initially we did not got approval for full amount reimbursement but good thing Elizabeth from customer service helped us. It makes us feel bit better. But as to the campervan, it let us down.

We had an excellent experience. The toll free service number was a great service. We had a nail a tire, an arrangement was made for service in the next big town and we were on our way within an hour. We had a couple other minor issues that were answered by the toll free service center. Great customer service.

The pick up and drop off was smooth and efficient. Thanks for the shower facilities too.

Our campervan was great, clean and stocked with everything we needed.

Hassle free drop off nill issues with van, loved it

Overall great experience and staff were a pleasure to deal with

I made a complaint about the water tank in the camper finished before even 24 hours of taking it without any shower or toilet use just washing cups . When we try to fill up the tank the water hose provides has no adapter to fit and we could not use it . I try to call many times no pick up . When we arrived I made complaint to the officer and he promised someone will give me a call to discuss still nothing happened and no one call me . It’s apear to us you don’t care about customer to enjoy holidays. I had family came from overseas and this had caused lots of discomfort and disappointment.

Nice RV, very comfortable and clean. So easy to checkin and check out. Highly recommend.

Such great service from start to finish. Veronica made the vehicle check-in and check-out process so easy. The vehicle was clean, tidy, and far better than we expected, especially compared with previous rental experiences we have had with other companies. We could not recommend them highly enough!

Overall, I was disappointed with our recent campervan hire experience. Shortly after collecting the vehicle, we discovered that the pipe under the sink had completely come away and was missing the attachement/bolt. While I understand that faults can happen, these are issues that ideally should have been identified before the vehicle was handed over. What was most frustrating was not the fault itself, but the way it was handled once reported. I found myself repeatedly explaining the situation and it often felt like more effort was being spent debating conversations than finding a practical solution.

What made this particularly disappointing was the impact it had on our family. We were travelling with young children and had carefully planned our itinerary, so dealing with vehicle issues, phone calls and emails took valuable time away from our holiday. Campervan holidays aren't something we do often, and this trip was about creating special memories. Instead, a portion of that experience was overshadowed by avoidable stress and disruption. While the staff we dealt with in person were fantastic, the overall support experience fell short of the hassle-free holiday experience we expected, and I hope this feedback is taken on board to improve both vehicle preparation and customer support for future families.

Great service and campervan is really good condition, excellent communication. Staff is very friendly.

Every thing was just amazing, from service to vehicle experience, it was all just perfect.

We received great quality campers, great experience from start to finish. Will definitely hire through Mighty Campers Auckland again.

The Campervan was comfortable to travel in, however the sleeping set up had its faults. The rear island bed base boards did not fit the space it was supposed to. No airflow under the swabs leaves dampness and a high risk of mould.
The battery would not last a full night and with the heating requiring power for use, I ended up sick the entire trip and still very unwell at home.
The vehicle itself drove well and was reasonably easy to manoeuvre, will spin the wheels on a slight incline on wet grass. Didn’t use the shower as we ended up staying in campgrounds due to the inability to actually use all the camper facilities in freedom camping spots

Our experience from start to finish was amazing, easy to find location which in Auckland is hard to find. Facilities were top tier! Staff were absolutely outstanding (shout out to Murray) our camper was the best! Comfortable, warm, just perfect really. Thanks so much guys.

Great reception area and staff Focus. We were checked in and out by Roku who did an excellent job.

Easy pick up, the unit was in great shape