medicalsaunas.com Arvostelua 

Honestly, I hate leaving bad reviews, and I rarely ever do, but my experience with this company has been a major disappointment.

In December, I purchased both a commercial sauna and a commercial cold plunge for my business. The cold plunge has been fine, but the sauna has been nothing but problems from the day it arrived.

When it first didn’t work, I spent time troubleshooting with Jorge over FaceTime. They eventually sent electricians, determined a part needed to be replaced, shipped the part, and I once again got on FaceTime with Jorge while it was installed. It worked for a short time before failing again.

I then had my own electrician verify that the issue wasn’t with my building’s power. After another FaceTime call with Jorge, they agreed the problem was with the sauna itself and told me I needed a new power box. That was weeks ago. I checked on the shipment, and it hadn’t even been sent. I checked again later, and it still hadn’t shipped.

From the beginning, I’ve said this sauna has never functioned properly and should simply be replaced. Instead, every step has been slow, drawn out, and difficult. On top of that, my employee and business partner have both been treated rudely during interactions with the company. We were even told that because the glass is intact and “it’s only one piece,” the unit doesn’t qualify for replacement.

For the past six months, I’ve had an expensive commercial sauna that has repeatedly failed and has negatively impacted my business. The lack of urgency, poor communication, and unwillingness to stand behind the product have been incredibly frustrating.

I would not recommend this company based on my experience, and I would never purchase another one of their products or install them in any of my facilities.

I genuinely don’t enjoy leaving negative reviews, but after six months of unresolved issues and disappointing customer service, I feel it’s important that others know what my experience has been.

I really like the sauna. It’s very fast to get to 160 and stays there like I set the timer.

The sauna took 10-1/2 weeks to arrive from the time purchased. I am sure the salesman (Sam) said it would come in 2-3 weeks.
The video directions were incomplete--had to take the 1/4 in top cover off to get to the wiring (not on the video.)
Unit looks solid--basic assembly was straight forward. Anxious to use it--heater connected only today. MHG

This company really cares about their customers. From the very beginning when I was trying to decide which sauna to select to helping me with payment options and installation questions. This is the only company I would want to purchase an outdoor hybrid sauna from. Their response time, resolution to questions, and support is exemplary.

Great experience with Mark. Appreciate his guidance and recommendations on the best medical sauna. I would highly recommend Medical Saunas.

.Great team, got everything done quick, and amazing sauna

A huge fan of the company, they came out to install a Nature 8 Sauna, I did tons of research before deciding on this company but decided that they are the guys! Really appreciate all the efforts! On to enjoy my sauna

I was surprised to see such a high rating for this company. I sent three emails to a specific person named Sam and never received a response.

When I called to follow up, someone who said he was the sales manager became defensive and argumentative after I explained that I was simply trying to determine whether this was a legitimate company since no one had responded to my emails. Instead of addressing the issue professionally, he raised his voice and acted offended that I would even ask the question.

When I ended the call, he called me back to continue arguing. Overall, it was a very unprofessional experience, and based on that interaction, I would not feel comfortable doing business with them.

Really happy with the product, great relation quality-price.

I was doubting to buy a sauna or not, but a friend of mine recommended this brand and a off coupon LLTPLOAN21756 and finally I decided to make the purchase because the price was better than other options we saw. Now my wife and I use it couple of times per week and we feel the results:

George was outstanding in his analysis and solution of my sauna problem which my electrocution could not solve. He also added additional improvements to operation which are not in the owners manual. GREAT SERVICE!

Jorge really assisted with the Sauna Stove setup and a tutorial to start up. Appreciate your help.

A huge thank you to everybody at Medical Sauna for the awesome addition to my home and my health. From the gentleman that took my order. Then the three gentlemen that delivered and set up my unit the Traditional medical 7. I can't remember their names but were efficient polite and left the garage spotless. Lastly to George the service tech. I called left a message and he got back to me in about 20 minutes, answered the questions I had and walked me thru what I was doing incorrectly. Thanks again Pat Plunkett

Top Quality Infrared Sauna.I love it and use it daily.Their Technician George is very knowledgeable and fast accting.I will definitely recomend medical saunas to my family and friends.

Delivery was smooth and easy. I had a wiring issue (which was my fault) and George helped me solve it in minutes over FaceTime. Top notch and easy.

I purchased a medical sauna from Medical Sauna out of Santa Clarita, CA seven months ago. I have been very happy with the health benefits of using it four to five days a week. I especially have been thankful for the efficient sales staff, customer service, service- George, and
management-Mark departments. Today, my sauna upon starting just shut down, and I called service, left a message for George. A couple of hours later, he returned my call, walked me through the problem, and possible solution. I tried what he recommended, and plugged in the sauna, and it worked! I highly recommend Medical Sauna's out of Santa Clarita, CA, for their great product, and customer service!

George was quickly able to resolve my issue with the electrical connections. He promptly sent a picture to compare to make sure that the wires were connected correctly. Thank you. We’re looking forward to using our Medical 3 sauna.

I bought a Medical Sauna and to be honest my experiences have not been great. The unit was not assembled correctly and it took sometime for the company to agree to replace the unit. They sent out a good crew and it was fixed enough to use. Also the infrared lights stopped working. I received a call from George of Medical Saunas today and he was very helpful in trying to diagnose the problem. After an hour of working together over iPhone FaceTime the problem was fixed. I will say George has always been very responsive to any issue I have had.
My 5 star rating is based solely on my interaction with George. I will keep you posted after November when I am supposed to receive a totally new unit.

After placing my order, the unit was delivered and installed by friendly and knowledgeable installers! The unit is solidly built, and the installers turned it on to make sure it was working fine! They even connected my cell phone to the sauna's music system for me. I had a problem and
George in the service dept. took good care of me!

Dora in customer service is absolutely amazing and was there to help me when I needed help, I’m very grateful for this company. It’s a fantastic company. Dora is a rockstar!!

WE LOVE THE SAUNA AND THE DELIVERY WAS A GREAT EXPERIENCE! DELIVERED ON TIME AND HELPFUL