Medharbour Th Arvostelua 3

Avoid at all costs! The standard of surgery is not as advertised! Many many complaints ! My face is an abomination and damage done that’s irreparable! These people do nothing but lie.
Don’t fall for false advertising and photoshopped pictures of women only a few weeks after surgery! Avoid it’s not safe

I paid $1,000.00 Australian Dollars to Med Harbour, a plastic/cosmetic surgery in Bangkok on 24th January, 2026 as a deposit for a medical procedure. Med Harbour acknowledged receipt of my payment on 25th January.

Within days I had a medical event and a diagnosis of a condition which requires medical attention. I informed Med Harbour that I would not be able to proceed with the procedure I had paid the deposit for. They advised me that they would refund my deposit if I supplied them with a letter from my Doctor confirming my medical situation. I supplied the requested letter to Med Harbour on 3rd February.

Med Harbour acknowledged and accepted the letter the same day and told me they would send the request for a refund to their accounting team. They also told me the refund would take between 7 and 14 days. They didn't ask me for my account details at any time though which caused me concern. It wasn't until I started querying them about my refund and how they would pay it that they asked me for my bank account details, which I supplied to them on 5th February.

Since that date I have made countless enquiries to Med Harbour about my refund but have received nothing. Now they ignore all of my messages and my phone calls go unanswered. I still do not have my refund. It is abundantly clear now that they have no intention of repaying my deposit even though they said that they would. I have attached a screenshot of our conversation where they advise they will give me a refund.

Their behaviour is deplorable. They have no scruples. I was intending on rescheduling but I wouldn't go anywhere near them now.

In October I underwent what was presented to me as a deep plane facelift, neck lift, and fat transfer procedure.

Within weeks, I developed severe headaches, facial asymmetry, and vision problems. Despite repeated requests, I was not given an in-person consultation with my surgeon. Communication became inconsistent, and at one stage I received no response while experiencing serious symptoms. I ultimately had to seek independent medical assessment at my own expense due to worsening head pain and eyesight issues.

I am now left with one eye noticeably smaller than the other and ongoing vision concerns as have many other patients.

I travelled to another country to consult a highly experienced facial surgeon for a second opinion. After examination, I was informed that in his professional opinion I had undergone a SMAS facelift rather than a deep plane facelift. I was advised that I may now require full revision surgery, including corrective surgery to my eye.

When I raised these concerns with the clinic, I was accused of being dishonest instead of supported as a patient reporting complications.

I also have serious concerns about marketing practices. Patients are encouraged to film highly positive testimonial videos around days 14–15 post-surgery, describing their results as “amazing.” In my view, it is impossible to assess the true outcome of major surgery at that stage of healing.

The clinic heavily promotes boat trips and river cruises as part of the experience. This is not a holiday package — it is major surgery. Whether facial surgery or any other procedure they offer, your life and health are in the hands of medical professionals. Advertising leisure activities alongside serious surgical procedures feels, to me, like coercion.

There are also serious concerns regarding confidentiality and professionalism. My full name and personal information have been shared with other patients. I have experienced online harassment, bullying, and being publicly called a liar by Med Harbour and their associated promoters, historic news articles posted which have nothing to do with Med Harbours failed surgery, my full name age, address and passport number posted on cosmetic surgery forums,I have been subjected to this after raising concerns. These people have now been reported for collective online harassment.

I have also been sent other patients’ photographs and information and asked to assist with complaints. This raises significant concerns for me about patient confidentiality and data handling. On speaking with other patients it appeared to be a regular occurrence.

Despite repeated requests, I have not received a tax receipt, full signed consent documentation as I never had a consent form for the surgeon I had or my face marked up, or my complete medical records. My solicitor has requested proof of staff licences and qualifications, which have not been provided. You are left at night with a non English speaking lady who is not a qualified nurse who does not hold a licence.

As a result, I have had to seek legal advice and report my concerns to the appropriate authorities including the police months ago.