Medela LLC Arvostelua 91

I emailed this company 2 weeks ago about one of the products that advertises Bluetooth compatibility with their app on the App Store asking for help on how to connect it with the app as the instructions that come with the product are very vague.

No response from the company at all even though it says they’d respond within 48 hours.

Very poor customer support. I wouldn’t recommend buying their products as there’s no support for them.

Jag köpte en pump från Medela, 1-2 månader senare slutade den att funka och jag noterade att en o-ring hade lossnat och därav blev det inget vacuum i pumpen. I Instruktionsboken som följde med pumpen står det tidigt att man ska kontakta Medelas kundservice om detta inträffar. Jag kontaktar dem och får till svar att jag får vända mig till en återförsäljare. Ja påtalar att instruktionsboken hänvisar till Medela vid detta fel men får inget svar.
Jag tar med pumpen till apoteket där jag köpte den och de ställde sig väldigt frågande till varför Medela hänvisat mig till dem då de inte tillhandahåller några reservdelar och hänvisar tillbaka till Medela.
Jag kontaktar Medela igen och informerar om vilken info jag fått på apoteket och påtalar att instruktionsboken hänvisar till Medela vid detta fel.
Då får jag istället ett drygt svar där Medelas kundservice ifrågasätter vad det är jag vill att de ska göra åt problemet och säger att jag får vända mig till en återförsäljare och köpa en ny pump.

Således verkar det som att Medela anser att det är fullt rimligt att livslängden på deras produkter är enbart är 1-2 månader och att deras instruktionsbok inte stämmer.
Jag svarade Medela att det jag vill är att de skickar en ny o-ring så jag kan laga pumpen. Då skickade de en ny o-ring och pumpen är nu fixad.

Det jag hade velat att Medela hade haft kundvänliga rutiner på hur de hanterar ärenden där pumpar strular eller går sönder, hade de direkt skickat en o-ring när jag kontaktade dem så hade ärendet kunnat lösas snabbare, de hade haft en nöjd kund och fått en positiv recension och jag hade sluppit stå utan pump i en vecka.
Tråkigt att kundservicen är såhär när jag i övrigt varit nöjd med Medelas produkter, men framöver kommer jag att välja ett annat företag.

Stole my money, charged me for a second month when I had already returned the pump in plenty of time. There is NO customer service. You call a number which always goes through to voicemail, and no one ever calls you back in response to the voicemails. I also sent an email, you get an automatic response saying we will come back within 72 hours but no one did. Absolute rubbish, a midwife recommended this pump but I wil inform her not to recommend to anyone else in future.

Shocking customer service. Rented a pump and a faulty one turned up. Medela sent a working one but then charged a second month’s rent only a week after we had the working pump, after we had stated we didn’t want to continue with the rental. There is no way we could have returned the working one in time to avoid this charge and their response is that ‘there is nothing we can do’. Obviously they could have not charged us a second month, so ‘there is nothing we are willing to do’ would be more accurate.

I bought the medela harmony via Amazon, I had a house fire the day I’d received it which burnt two parts of my pump which I hadn’t even used yet! I could not buy spares for this online, however I contacted medela customer services and was put in touch with ‘Kyle Marshall’ who sent out the two parts I needed via next day delivery! Super impressed with them and their service.

Eigentlich liebe ich die Medela muttermilch Pumpe aber ich hab mir vor 2 Monaten die handpumpe für die Nacht gekauft wenn es schnell gehen muss und jetzt ist da einfach soein Mini kleines gummi am connector vom Griff zum Hals aufsatz abgegangen, wie passiert sowas ich habe sie pfleglich behandelt. Natürlich kann man soein Ersatzteil nicht nachkaufen und nach 2 Monaten auch nicht mehr zurück schicken, jetzt müsste ich mir ne neue kaufen.. Lustig ist auch, dass bei dem Set dann ne muttermilch Flasche mit bei ist aber kein Sauger, naja

Und falls es sich jemand überlegt Medela Flaschen zu kaufen, eine kleine vorwahnung an die die kein Wasserbad benutzen wollen zum aufwärmen sondern die tragbaren Dinger wie der von momcozy , bei vielen Herstellern gibt es kein Medela aufsatz für Medela flaschen... Müsste hin und her bestellen retournieren bis ich bei my bambinis ein Adapter gefunden habe. Momcozy schreibt die hätten ein aber haben ihn ausgetauscht gegen ein für mam Flaschen

Korrektur

Ich bin stink sauer, ich habe nun die zweite handmilchpumpe gekauft und diesmal ist das gummi noch dran aber nach einmal abbauen zum reinigen ist das Teil wieder unbrauchbar aber man muss sie ja wieder auseinander stecken um sie zu reinigen, die reinste katastrophe, gar nicht weiter zu empfehlen!

Beware! They blocked my review on their website because it wasn’t positive.

‘I used one of these in 2020 and had a great experience. This time it has been a nightmare. I ordered a rental pump to help me wind down my supply to transition to formula feeding after travelling from New Zealand with a 12h time zone change. I ordered it to arrive the day before I got back so it was ready to go when I landed so I didn’t get blockage problems as the baby’s feeding was all over the place after the journey (been through this before). When the pump arrived it was faulty and did not work at all. This meant I was getting pain from oversupply with no working pump to help relieve the problem. I called first thing the next morning and they said they would exchange the pump for a working one but couldn’t get it to me until the next day so was struggling with over supply for 48h by then. I don’t understand why they don’t just plug in the machines and check they work before shipping them to a customer!? I then asked them to extend the return date before the rollover charge to recognise it was almost a week of the 14day period by the time I had a working machines and they refused! I am now having to return it less than a week after it arrived and get hold of a different pump to finish winding down my supply. It’s just been a headache from start to finish…’

Koelelement was lek bij bezorging. Na contact te hebben gehad zou ik een nieuw Koelelement toegestuurd krijgen. Ik kreeg een heel nieuw tasje met Koelelement en 4 nieuwe flesjes. Nog een luxer tasje ook! Heel fijn als ik straks weer aan het werk moet en de flesjes koel moet bewaren!!

The product is defective.
They do not issue refunds.
They won't give a replacement.
They will send a part they think may be the reason their device is faulty.
The customer service agent wasn't a bit sorry for the hassle.

I am never buying any Medela device again

16 day old swing flex pump developed a crack on the click cap which is part of the breast milk collector and they told me "purchase a new lid for £18"...

Clearly a faulty product, will be raising the matter through PayPal if a resolution isn't met.

22/04/24 - Response received from Medela that this is unusual and that they will be sending replacement connectors out to me and apologising for any distress and inconvenience caused. Shouldn't have to have this arguement as a parent of a newborn, but hopefully this will solve my issue.

I am on my second pump which is not working and I have no replacement for either of the pumps. One pump was out of the 12 month warranty, but do you really pay that much money and the pump to not work after 12 months. The other pump was bought in November and has malfunctioned. I am getting the run around and being told to go to Amazon, Amazon states to go directly to the manufacturer. I need to feed my child and I am massively out of pocket.

1st pump we had gifted to us the battery became faulty in 3-months and Medela would not replace (it was bought with cash by relative and receipt was lost). 2nd pump was bought as urgent replacement and arrived faulty. 3rd emergency replacement pump was bought (single pump) and the pump strength is abysmal. Medela is obviously suffering from quality issues and I would highly recommend looking elsewhere.

We purchased a Freestyle Flex pump and used it for around 10 months when our son was born, and all was well. We began to use it again when our daughter was born and it stopped working shortly thereafter. I contacted support and was told that there was no remedy for this issue, and even though the pump had only been used for about 11 months, it was out of the 1 year warranty since it was purchased so no replacement was offered.

Because we have all Medela accessories, we're now faced with the unpleasant experience of needing to buy a new Medela pump, which is essentially a disposable piece of garbage that's not made to last.

They take around 2 weeks to answer their emails and have the gall to state in their auto-reply to inbound emails that their customer service is "award winning." I'll advise all my friends and family to avoid Medela products.

God oplevelse med Medela men mindre god oplevelse hos Babysam på en brystpumpe fra Medela men Medela (Yvonne) var helt fantastisk og hjalp os i mål så min svigerdatter kunne få en anden pumpe der passede bedre. Kæmpe ros til Medela og deres håndtering af sagen. God rådgivning fra Medela og Yvonne var både sød, dygtig og hjælpsom. Kan varmt anbefales.

Clearly more interested in squeezing as much money out of new parents as possible than helping out.

Awful customer service. Next day delivery took 5 days to arrive. Delivery company said my address didn’t exist so I replied to their email to change to a drop off point. This added 3 days on to the delivery and ended up going to their depot to get it. Medela said I was at fault for the delay for replying to the email asking me to change where it was sent to. They bill on calendar days but only offered a refund for 2 business days rather than the 4 we were without pump rental. They continued to bill based on the original date rather than the delivery date even though this meant we were paying for less days than we paid for.
Sent the pump back 4 days before the next billing cycle, but they took the next payment as it arrived back on the date of the next cycle. Complained to Customer Service but email has been ignored.

I have read about how great customer service is so I had reached out when my tubing broke inside of my pump. I tried calling twice at different times on different days to only be on hold for over 10 minutes. I was working and could not continue to be on hold so I sent an email. It took them almost ONE MONTH to respond to me. In which I was told they could not help because it was user error not their error, which I get, but then continued to send me boilerplate messaging that wasn't even related to my problem.

Bröstpump freestyle trasig 2 ggr och medela är ovilliga att skicka en ny.

Riktigt kasst bolag. Både produkt och kundbemötande. Gör er själva en tjänst och försök hitta ett annat bolag.

Lots of negative reviews on here and unfortunately mine is too.

Rented a pump from Medela to try to increase supply and start feeding expressed milk to my baby who was losing weight.

Paid £49 for delivery and the 24mm shields (you don’t get an option) plus £49 per month.

The 24mm shields were too big (and I knew they would be in advance) and so I’m getting 1oz of milk per pump.

I contacted customer service who told me I had to buy the 21mm (even though I paid £49 for set up which did not allow me to start using the pump) and they were out of stock.

I was then told I could buy off Amazon. I’m not prepared to spend another £35 when I have unuseable 24mm shields at home to get the 21mm when it may be that the pump is just not great.

I get 3oz per breast in the MomCozy I have and was hoping Medela would be better. i was mistaken.

Medela should really give you the option / send a measuring tool (like MomCozy do) before sending you shields which you can’t use. The customer service team don’t acknowledge that it’s unjust to charge someone £49 for shields they can’t use.

Terrible product, stops working after less than a year. We bought ours in February after our baby was born and it has stopped working. I have identified that I think it is the membrane that is not working and instead of just replacing it, Medela has said we have to purchase new ones. The alternative is to return the breast pump - which is obviously something any breast pumping mum is not going to want to do as you cannot afford to stop pumping due to milk production stopping. As a new mother, using this product and dealing with their customer service has been horrible and I feel really disappointed and let down. It has made me feel depressed and stressed that I can't feed my baby.

Me and my partner have been blessed with our baby in summer 2023 and looked to get a reliable breast pump to support feeding. We decided to go with Medela based on recommendations and glad we did. These are not the cheapest but when I product stopped working this week, we were a bit nervous about having to pay for a brand new device. However, the customer care line my partner called were exceptional, they provided a resolution that day and my partner left with new equipment from our local Boots. I see this customer service as exceptional and based on the level of support, I'd highly recommend the breast pump and Medela brand. Thank you.