Mears Group Arvostelua 

Was happy at tonbridge branch for 17 years
Moved to Dartford branch due to loss of contract
Dartford branch are awful , just so toxic , unorganised , managers have no clue what there managing ! So bad I left … would recommend not working for Mears as if your on the tools your treated like a bar code ..to many chiefs not enough Indians , how they make money is beyond me ..

I was sexually assaulted by a Mears plumber in may of this year 2022 I have been trying to resolve this matter since then and have been diverted I have been fault off ignored and blatantly made to look a fool also North Lanarkshire council have been of no help today I woke up to the letter saying I am pleased to note that you accept that we have fully investigated your complaint and that the matter has been addressed therefore no further action will be taken!!!!!
If they are under the impression
that this is the end of this matter then this company has another thing coming because I am going to make sure the whole world knows that Mears is unsafe there are employees are clearly not vetted properly as to extend the thought and willingness to go as far as to sexually assault a 45-year old disabled mother. I am now terrified ro stay in this home. I find this ridiculous he was in my house for an hour he fixed my plumbing issue within 3 minutes and then made sure there was no one in and I was alone before he laid his hands on me me.and assaulted me I will take this further and would like any advice possible should you be willing to give it to me

Liars.Dont turn up,rebook appointment with excuse emergency came up for another 6 weeks.Still don't turn up.Fourth time now,waiting since February,and now middle of September.Need sacking and getting someone in who wants to do the job.Useless

I have subleased my property to Mears and still have 1.5years to go before lease expires.
My circumstances has changed and I have no accommodation to stay in the next 2 weeks and Mears will not hand the property back to me, I own the property and cannot stay there. This is ridiculous and very sickening. I have given them one month notice but they are not accommodating at all.

Very bad customer service! Never follow up on calls or emails. A very slap dash attitude to everthing. Brent housing need to STOP using them ASAP! Absolutely disgusting company! They are not professional whatsoever!! I was waiting almost 3 years for an ongoing repair to be fixed! And now I'm waiting on them to fix the damages caused due their long delays! They no show and expect us to wait months for another booking. Totally unacceptable! Do not use this company! You'll be disappointed everytime!

The most useless company I have ever dealt with, literally take years to fix problem. Don't show up for appointments, don't know what they are doing, useless customer service. Rude, lazy, disinterested management.

Phone to say the be here at certain time and they dont show up at all just sit in the van staring at the block! 🤬 service is a joke

Had them come over a year ago to fix the fence, fixed it and it's broken again. Was waiting for someone to have a look at it again, the appointment was booked. The van was literally outside the house, nobody came out and knocked the door but send me a message that they were unable to gain access. Lol. Cant get worse.

Bad waiting and waiting for fence repair!!
Just do not turn up when appointments are made !!!

Sadly there is not a minus score for this company the total lack of respect or the distress they cause people broken promises time and again.

Absolute cowboy outfit. They did our kitchen left us with it stripped out, a leaking sink and holes around the ceiling above cooker which kept putting dust and ceiling bits of the cooker, they got an electrician which drilled through the wall in the kitchen right through to the living room not once but twice then asked us If we wanted the holes filled in. They didn't cover our carpets and left mess everywhere, they never stuck to appointment days or times and left our front door wide open for anyone to come in. NEVER AGAIN! If you have any sense AVOID AVOID AVOID.

I very rarely leave negative feedback and always give the benefit of the doubt. However, when the same things keeps happening on many occasions then it’s clear it isn’t a one time problem but that’s it is a continual one that needs rectifying. They are the most incompetent repairs group when managing repairs and inefficient with resources. Unbelievably slow in relation to following the works they have actually done themselves. Always rescheduling without informing you, saying the job is much bigger than what it is, except the reality is, their operatives are only allowed to carry out basic repairs and not anything beyond putting a light up or a new socket on. Mears use to be good, however now, they’re absolutely awful and disregard one’s time. The amount of time I’ve wasted rescheduling my life to be left waiting all day for no one to show up and no apology or compensation.
At the minimum, rent should be deducted for the inconvenience every time a tenant is let down by them as many other housing groups do as an apology for the inconvenience caused.
A job that an operative took three ‘full’ days to work out which wasn’t complete took a subcontractor 3 hours, which he said was a doddle and the destroying of ceilings was not necessary at all. Which created more work than needed.
They really need better ship management and leadership, time management and efficiency management. A business and team leadership coach is certainly required. It appears that there isn’t an investment in the operatives, and that is has become very obvious in the recent year or so.
Rant over

Unbelievably poor service. Took time off of work twice only for them not to turn up for repair. Called office to complain and rude woman on the phone too busy laughing with colleagues to pay attention. She told me that an operative did attend and no answer. This was a lie. I asked why he didn’t leave a call card, she said he did. How she knew this I have no idea, but he never did and I was home all day! I asked her to look at vehicle tracking report to confirm that he attended and she said that the tracker showed he attended… another lie. The 3rd appointment.. my partner waited in all and sacrificed a days wage to stay home this time, visit scheduled between 8am and 5pm. 4:45 and no show. At this point I am returning home from work and catch the operative parked around the corner to satisfy tracker report and trying to cancel job. I confronted him and he tried to blag me. Came and did job eventually and even had the cheek to ask me for a cigarette. Then.. told me I’ll receive a text soon but not to reply straight away. Covering his own backside. Terrible service, how does this company survive

Never turned up and had a whole day of a holiday wasted a day that we were going to thorpe park but had to reschedule!!

Beyond useless you book an appointment then they send a text message saying a day with a time slot..but they neber show up and leave you wondering were they are?...when they do show up the repairs are never completed or done to a satisfactory standard this company is a joke they will.leave your house crumbling

2 and a half years ago, I reported a crumbling concrete canopy above my front door, to the council in North Lanarkshire, chunks size of bricks had fallen dangerously, and a massive split along it. Ok, pandemic happened, finally in march 2022, scaffolding went up, 6 weeks later a "bricklayer" came took the chunk away. 2 weeks later, he repaired it. All done. The scaffold is still up 5 weeks after the repair ! The job took 3 hours top,!!
It's nearly June now and I hate to think of the cost , especially when it's our council tax paying this. I've emailed11 times, phoned 5, but just passed on to the team apparently. Utter crap. My disabled neighbour can't get by the scaffold easily. And they ignore his complaints too. Council should get rid of these yeeha,s asap. Avoid like the plague

Why did havering council take these cowboys? 16 days to change a shower switch even though I explained that my daughter can’t have baths for medical reasons

Absolutely useless and unprofessional
I have no electricity in my kitchen, on the phone to Mears and not bothered answering

Well.. they are sh!t!
I have block drains, and I have poo & everythink coming in my garden.
No one come out!
My 6 year old boy can't go in his own because of it all!!!!!