Thank you for being here for us in challenging times. To be honest, I have a lot of respect for all of you for make it easy to pay back our debts, and I wish I'll remember the name of the lady I've b... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Trying to talk to company online about an unused phone number that O2 refused to cancel and eventually I had to cancel the direct debit. Have been on chat for over 20 minutes and the person is delayin... Näytä lisää
Moorcroft keep texting and ringing my Wife’s Phone asking for a Mr ???? Obviously not her we don’t want to proceed on line as that give access to his account! How can we stop this happening it has b... Näytä lisää
Yritys on vastannut
The Moorcroft agents that I have dealt with have been very helpful, friendly, respectful and non judgemental. In all honesty I'd rather deal with Moorcroft agents than the company in question.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Moorcroft Debt Recovery Ltd. is one of the UK’s leading and well established Debt Collection Agencies. We provide consumer and commercial debt collection services in the UK for clients across key financial sectors. We understand that everyone's situation is different. Our aim is to understand your individual circumstances in order to agree the right solution for you. At any one time we are assisting over one million customers to help clear their debts, and you can trust us to handle your account in a secure and professional manner. Moorcroft Debt Recovery Ltd. is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association and seek to adhere to their code of practice.
Yhteystiedot
Moorcroft House, 2 Spring Gardens, SK1 4AJ, Stockport, Yhdistynyt kuningaskunta
- 01614752858
- customers@moorgroup.com
- www.mdrl.co.uk
3,7
Keskitasoinen
325 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 90 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Harassing customers
The company is really excessive keep calling everyday. There’s no need! Give customers a chance to respond before harassing them!
The response from the company stated they do not feel my comment accurately reflect the service I have been provided but they failed to mention how they have come to that conclusion….
21. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moorcroft Debt Recovery
Hi Gemma,
Thank you for taking the time to leave your business review. All feedback is very important to us as it helps to ensure we provide the best possible service, and act to achieve good outcomes, for our customers.
While we do not feel that your comments accurately reflect the service you have been provided, please be assured we are here to help. If you would like to discuss this matter further, please contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
With regards,
Moorcroft Debt Recovery Ltd.
Retrevement of payment
Your advisor today was open, patient, clear and straight forward with all the company's policies on what was expected of me .....never once was I judged by her for getting into this predicament
17. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Vastaus yritykseltä Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Theives
This company overcharged my account and have sent a letter advising they cant issue a refund. That is MY money, you have zero right to it.
Edit-If you had let the phone ring i may have actually had chance to speak to you- you 'called' twice i had my phone in my hand and it rang for maybe a second, im guessing so this could just be marked as a call was attempted on my account.
I have spoken to your agents twice on live chat, i sent an email four days ago which has been ignored. I will not waste my time trying to call just issue my refund, you have no right to have taken extra.
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moorcroft Debt Recovery
Hi Leanne,
Thanks for sharing more information about your experience with Moorcroft. We've tried calling you to discuss further but were unable to get through.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Very good help and good answer
Very good help and good answer
11. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Not impressed
Not impressed, a company dealing with finances yet tell lies, been promised and promised and email I need for weeks now and running out of time, have I had it, nope...so call up and go though it all again and another promise of an email, even confirmed my address, alas, no email...shame on you
28. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have been unable to get through by phone.
If you haven't already, please check your email inbox for correspondence sent by us, including any junk email folders that mail may have been dropped into.
If that still doesn't help, please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Have dealt with Moorcroft over many…
Have dealt with Moorcroft over many years ,always respectful and willing to listen to your situation and come up with a solution,as long as your are respectful to them .
3. kesäkuuta 2025
Oma-aloitteinen arvostelu
This company does everything possible…
This company does everything possible to make your debt problem easy to repay be honest I have personal health issue but explain to staff only happy to help you
6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Excellent customer service
Excellent customer service
Was offered options
My query’s were sorted out quickly
23. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Moorcroft Are Trying To Solve A Issue I…
Moorcroft Are Trying To Solve A Issue I Have With 02
10. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Moorcroft are Phishing! Beware!
They sent me an email saying I owe eBay a few quid. (I don't).
I contact them and they won't discuss without me providing my home address and date of birth.
No chance, if they had that information they would have written to me already instead of some shady email so I ring off.
19. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moorcroft Debt Recovery
Hi,
Thank you for sharing further information about your experience when contacting us. Just to let you know, when our customers contact us we look to verify their identity before discussing their account. This is to help ensure all customer data remains private and secure.
Please be assured we are here to help.
If you would prefer not to speak with a live service agent but have a query about an account, please log in to our website and select dispute/query from the navigation menu to tell us more. You can also upload any documents you may have in support of your query.
So that we can handle your query effectively, please include as much information as possible. For example, if you think an account has already been paid, include as much information about your payment(s) as possible i.e. payment dates, amounts, payment method and any references you have.
When we receive your information, we'll review it and, if appropriate, refer to our clients on your behalf.
With regards,
Moorcroft Debt Recovery Ltd.
Great so far
Haven’t been with them long but so far all is good 😊
19. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Moorcroft's repayment plan is working for me.
I got myself into difficulties paying my credit card debt. I told my bank, and they referred me to Moorcroft to recover this debt.
I have found Moorcroft to be non-judgmental, polite, helpful, and fair in assessing what monthly payments I can realistically afford to pay, and setting up a repayment plan which is working successfully for me.
19. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
A very helpful organisation
A very helpful organisation. Thanks
9. toukokuuta 2025
Oma-aloitteinen arvostelu
Empathic Agent!
8. toukokuuta 2025
Oma-aloitteinen arvostelu
Great company when people hit hard…
Great company when people hit hard times they listen and help without any stress
2. toukokuuta 2025
Oma-aloitteinen arvostelu
An efficient and professional company.
1. toukokuuta 2025
Oma-aloitteinen arvostelu
I was nervous at first
I was nervous at first, but Eliose soon put me at ease. She was softly spoken but very knowledgeable and completed my application and gave me my new payment. She provided me with bank details so I could make a payment that day and also details so I could set up a standing order. The service I got was excellent and would recommend Moorcroft. Thank you.
24. huhtikuuta 2025
Oma-aloitteinen arvostelu
Good customer service when you need to…
Good customer service when you need to contact them
28. huhtikuuta 2025
Oma-aloitteinen arvostelu
Overall I reached my goal paying off
Overall I reached my goal paying off. I had full control what I paid into via standing order. No negative as I had paid every week. Small amount but cleared over year ish.
Phone conversation helped me know exactly what needed to pay For balance.
30. huhtikuuta 2025
Oma-aloitteinen arvostelu
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