McGill's Buses Arvostelua 

We are visitors to Greenock. We took a bus on the evening of a bank holiday- the Sunday service applied which Google didn’t recognise. A very helpful man in a wheelchair-a regular mcgills customer- explained this. The driver recognised the other passenger and Literally went out of his way to take him to his stop (not on the Sunday service route) and in the process dropped us much closer to where we wanted to go. Fantastic, on time, and the extra (half) mile.

Got to be the worst bus company in the world buses turn up at the wrong time that’s if a scheduled bus actually turns up at all 3 days in a row had to wait over an hour for a bus one night I even had to walk home they should be stripped of there operating license plus there drivers all need to go on a customer service course rude and couldn’t careless about passengers

Terribly rude and racist drivers, after showing my student card the driver wanted to show him Unidays ID, after showing my Unidays ID the driver still had a problem letting me on the bus. Drivers like the one from bus number 17 on 23/05/2023 at 19:35 from Paisley center to QEUH should not be employed! I have never in my life experienced so much racism in Scotland as I did that day.

Appalling service. Timetables are useless since buses come and go whenever they want. It’s disgusting when you think that there are no other way to get to places like Linwood or Bridge of Weir without a bus or car and we end up being late for work or waiting outside in the cold for 40 minutes for a bus that should have been there ages ago! I would give a zero star review if there was an option I swear.

We left our mobile phone on Bright Bus while on city Tour on Sunday. Was very worried. But after speaking to Lorna Horsburgh, she made me very calm and tried her best to find the phone, finally got the phone also delivered. What a great commitment to customer service. Hats off.. Will come back again to ride the Bright Bus.

I am a tourist visiting Scotland my wife and myself boarded the 906 bus from Greenock to Largs day trip. I asked for a return ticket, the driver said there was no return tickets and I would have to buy singles £7.50 each of us. At the next stop a passenger got on and asked for a day saver ticket to Largs £5.50 all day trips. I rang customer services to report this fare issue, I was told driver should have offered the cheapest fare and incident would be reported to the depot manager and I would recieve a refund. On leaving the bus I told the driver that I should have been offered the saver rate he said I didn't ask for it. I requested a return which is not available and I had agreed the single fare, he also said he was a new driver and didn't know the fares. I rang customer services to explain drivers attitude and his lack of knowledge and the fact he was very happy to argue with me in front of other passengers, customer service told me it is the passengers responsibility to know what fare to ask for. I challenged agent on how many fares there was she did not know the answer. I will await final outcome, amazing you can drive a bus and not know what the fares are.

I have been getting McGills buses between Barrhead, Paisley, and Neilston for 5 years as it is the only service available. During those five years buses have been constantly cancelled with no warning or information ( even through their app, which will tell you a bus is there and all of a sudden disappear), they are highly unhygienic with multiple instances of bodily fluids in the isle and chairs that look like they haven't been hoovered/deep cleaned in months, and 90% of the drivers have disgusting attitudes and horrible customer service skills, consistently starting arguments with customers or shouting profanity at other road users. You won't get any help from their complaints team either, who only justify and make excuses for the service or drivers behaviours, whilst making no attempt to apologise. The entire service is highly unprofessional and a prime example of how the majority of modern day businesses are run, with the only concern of CEOs being how they can maximise their own and shareholder's profit. They do a charity event here and there though and plaster that all over social media, so they must be a fantasy company, right?

38 Does not turn up and Drivers do not no their Proper Route these issues 😒 keep Proping up on a Regular Bases.

Driver was extremely helpful getting my husband onto the bus with his wheelchair. Excellent service.

Total shambles of a bus company time to get rid of them put in publicly ran as they are a shambles 🙃

It’s time Glasgow airport had a proper, efficient bus service to Paisley train station instead of this Mickey mouse outfit run by notorious gangster brothers

Atrocious service. Massive delay with no communication. Forced to buy a day ticket for £4.40 when it was £1.90 in the bus.

What a robbery

Driver on 906 bus on Monday evening is always so cheery & friendly!

Already cut the bus times in Kilbarchan to the bare minimum, was waiting in Kilbarchan on a bus today to Glasgow the number 38 at 14.37pm should have arrived. It passed me on its way into Kilbarchan, turned around and then just switched to "Out of Service" so that was me late for work AGAIN because of this company. Honestly better with the train, and look how bad the trains are lol. Buses are always dirty with litter and empty cans rolling about your feet, 3 buses going to one place arrive at same time after youve been waiting for 1 for an hour. Ive even have driver just drive straight past me even when they can see me flagging them down. Who ever runs this company should never be in management.

Overpriced, dirty, always late.

Great customer service from lost property

Hats off to Natalie in lost property at Dundee, very reassuring friendly and couldnt have helped me more to retreive my mixed up luggage

Huge thanks Natalie!

Lost my wallet support didn’t email back

No 38 Stirling to and from FVRH. Buses always on time, drivers very helpful, cheery and courteous. Not just today, I have used the service numerous times over the last 2 months.

Awful service yet again - 2 busses in a row (at least) cancelled on Tullibody to Stirling route middle of the day. No notice and person on helpline didn’t have any useful information. Nothing on website and travel line scotland couldn’t advise either.

Drivers friendly attitude and ability to make every person feel important , very interesting to observe his technique .