We ordered Malpas' £99 steak bundle as advertised on Facebook: ten fillets, ten ribeyes and a (giant!) tomahawk, not really sure what to expect as the offer seemed too good to be true.... But t... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I first used Malpas a couple of months ago taking advantage of one of their offers, I bought lamb chops, sirlion and fillet of beef. All were excellent particularly chops. Then last weekend we were pl... Näytä lisää
Yritys on vastannut
Great quality meat at very reasonable prices. We had been buying supermarket meat until I purchased a steak pack from Malpas we haven’t been back to the supermarket for meat since, Xmas box already pu... Näytä lisää
Yritys on vastannut
Purchased the pack of 10 x10oz sirloins, 10 x 6 oz fillet with free 35oz tomahawk. Where to start.?? Sirloins Only 2 came close to 10 ounces the rest were below. Cooked 2 and gave 2 to a friend... Näytä lisää
Yritys on vastannut
4,5
Erinomainen
347 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 58 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great quality meat and the customer…
Great quality meat and the customer service is fantastic.
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Malpasfarmshop
Thank you for the wonderful feedback. We’re so pleased you enjoyed the quality of our meat and experienced fantastic customer service from the Malpas Farm Shop team.
Great experience
Great experience. First time ordering won’t be the last either. Ordered Friday afternoon received Tuesday morning. Very well packed very quick delivery. Got steak pack with free tomahawk fantastic value amazing quality and absolutely delicious. Best part for me though was knowing the slaughter method. Would highly recommend this company.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Malpasfarmshop
Thank you for such a fantastic first-order review. We’re delighted the steak pack and complimentary tomahawk were great value and delicious, and that the delivery and packaging met expectations. It means a lot that our slaughter method gave you confidence too. We look forward to welcoming you back to Malpas Farm Shop.
Absolutely first class meat
Absolutely first class meat, I have had tomahawk, T bone, sirloin steaks plus wagu and normal burgers and sausages and I can honestly say every product has been superb, and great value for money, you would pay nearly double at my local butchers and the meat would not be no where near as good.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Malpasfarmshop
Thank you for such a brilliant review. We’re thrilled you’ve enjoyed everything from the tomahawk and T-bone to the steaks, burgers and sausages. Hearing that you find Malpas Farm Shop’s meat superb quality and great value means a great deal to us.
Quick delivery
The meat pack was delivered quickly but looked little like the promotional photographs.
The fillet steaks were very odd cuts whereas the photograph implied almost centre cut steaks.
Likewise the medallions looked like flat beef cuts rather than the centre cut photographs promoting the packs.
I tried a fillet and it was okay, nothing special. More Lidl than butchers! Don't think we'll use again.
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Malpasfarmshop
Thank you for your honest feedback. We’re sorry the pack did not meet the expectations created by our promotional photographs. As our cuts are prepared by hand, their shape and appearance can vary from the images, but they should always meet the quality and eating standard we expect. We’re disappointed to hear that your fillet steak felt only average, and we will take your comments on board as we continue to review our packs and product presentation.
I ordered a caveman 60oz stead a 420oz…
I ordered a caveman 60oz stead a 420oz tomahawk some chops bacon and gamon steaks. It cost me over £100 which is a lot for me. It turned up and i put the bacon and caveman in the fridge. The rest went in the freezer. I was very excited to cook my steak and lit my bbq ready for the sear. I opened the steak and there was a punjent fishy vomit smell. I cooked it hoping that it would be ok but the meat was rancid. I contacted the farm and they asked me to send the rest of the meat back which i did. They gave me a refund minus the bacon which we had eaten. Very disapounted and couldnt trust their meat. Wouldnt recomend and deffo wouldnt use them again myself. Somehow spent £20 on a pack of bacon.
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Malpasfarmshop
Thank you for taking the time to leave your review. We’re genuinely sorry to hear that you were disappointed with your experience, particularly as we know you had been looking forward to enjoying your order.
We believe the exceptionally warm weather may have affected one particular item within your order. As a precaution, however, we treated the matter as though the entire order may have been affected. For both your safety and to allow us to investigate fully, we immediately arranged for all of the remaining products to be returned to us.
You chose to receive a refund rather than replacement products, and we processed that refund promptly upon receipt of the returned goods. Thank you for giving us the opportunity to put matters right.
The only item not refunded was the pack of bacon, as this had already been consumed and you advised us that you were very happy with it.
Although the caveman steak had already been disposed of and therefore could not be examined, we did thoroughly inspect every other product that was returned. None of those items showed any evidence that they had been affected, suggesting that if there was an issue, it was isolated to the caveman steak itself. Unfortunately, as that particular item had already been disposed of, we were unable to carry out an inspection of it.
We’re sorry that you experienced this issue, but we’re pleased we were able to resolve the matter promptly in accordance with your wishes.
Great quality steaks
Great quality steaks, competitive prices, fast delivery and service
Used 4 times before and very satisfied
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Malpasfarmshop
Thank you so much for taking the time to leave us such a lovely review.
We’re delighted to hear you’ve now ordered from us four times and that you’ve been consistently pleased with the quality of our steaks, our prices, and the service you’ve received. Knowing that customers choose to come back to us time and time again is one of the greatest compliments we can receive.
We really appreciate your continued support and look forward to serving you again soon.
The steaks I received were brilliant…
The steaks I received were brilliant for the price. I started with the fillet steak and this was so tender once cooked. I also ordered sirloin steak I have not cooked this yet but as a retired chef I can see the quality and the thickness of the steak it’s going to be good
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Malpasfarmshop
Thank you for taking the time to leave us such a fantastic review.
It’s wonderful to hear that you enjoyed your fillet steak and found it so tender. Receiving such positive feedback from a retired chef is especially appreciated, and we’re delighted that the quality and thickness of the sirloin have already made such a good impression before it’s even reached the pan!
We hope the sirloin lives up to your expectations, and we look forward to supplying you again in the future.
Great steaks and amazing prices
Great steaks and amazing prices . They make the supermarket steaks look tiny .
This is the only place I buy my steaks from .
11. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Malpasfarmshop
Thank you so much for your fantastic review.
We’re delighted to hear you’re enjoying our steaks and that you think they offer such great value. We do like to think our steaks make supermarket offerings look a little on the modest side!
It means a great deal to us that you’ve chosen us as your go-to butcher for steaks. Thank you for your continued support, and we look forward to supplying you again very soon.
This is the third time in as many weeks…
This is the third time in as many weeks I have ordered from Malpas Farm Shop and the quality of the purchase was second to none , the meat arrived well packed with cooling bags inside the box and the Lamb was simply devine , so much so I have ordered more to arrive on Thursday for a family barbecue this weekend
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Malpasfarmshop
Thank you so much for your wonderful review.
Three orders in as many weeks is an incredible compliment, and we’re absolutely delighted that you’ve been so pleased with the quality of the meat. It’s also great to hear that your order arrived well chilled and that the lamb was such a success.
We’re chuffed that you’ve chosen us again for your family barbecue this weekend, and we hope everyone enjoys the feast. Thank you once again for your continued support—we really do appreciate it.
Excellent quality meat that arrives…
Excellent quality meat that arrives well packaged and within 48hrs. The fillet steak in particular was just incredible seared on the BBQ!
11. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Malpasfarmshop
Thank you so much for your fantastic review.
We’re delighted to hear that your order arrived promptly and well packaged, and that you were so pleased with the quality of the meat. It’s especially lovely to hear your comments about the fillet steak – there’s nothing quite like a perfectly seared fillet on the barbecue!
We really appreciate your support and look forward to supplying you again soon.
Malpas Farm Shop
I have place orders on several occasions and haven’t been disappointed with any of the products I’ve received you get a personal service from start to the finish of your order arriving at your door . You are kept up to date with the progress of your order and you receive details of your order arriving at your address
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Malpasfarmshop
Thank you so much for your wonderful review.
We’re delighted to hear that you’ve ordered from us on several occasions and have never been disappointed. It means a great deal to know that you’ve appreciated not only the quality of our products, but also the personal service and communication throughout your order.
We believe keeping our customers informed every step of the way is just as important as delivering great-quality meat, so it’s lovely to know this has made a difference.
Thank you once again for your continued support. We look forward to supplying you again soon.
Package was delivered & all in great…
Package was delivered & all in great condition, cooked the Tomahawk & a couple of fillets & both top notch 👌 😊
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Malpasfarmshop
Thank you for your fantastic review.
We’re delighted to hear that your order arrived in great condition and that you enjoyed both the tomahawk and the fillet steaks. It’s always wonderful to hear that our steaks have hit the mark, especially when they’ve been cooked on the barbecue.
Thank you for choosing Malpas Farm Shop. We really appreciate your support and look forward to supplying you again soon.
Everything was spot on
Everything was spot on delivered on time opened box all still frozen and the meat was perfect so I would very much recommend
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Malpasfarmshop
Thank you so much for your wonderful review.
We’re delighted to hear that everything was spot on, from the timely delivery to the condition of your order on arrival. It’s great to know your meat arrived perfectly chilled and lived up to your expectations.
Thank you for your recommendation—it really does mean a great deal to us. We look forward to supplying you again soon.
First class service and communication…
First class service and communication and fantastic cuts of meat
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Malpasfarmshop
Thank you very much for your fantastic review.
We’re delighted to hear that you were pleased with both our service and communication, as well as the quality of the meat. We work hard to provide a first-class experience from the moment an order is placed until it’s delivered, so it’s wonderful to know we’ve achieved that for you.
Thank you for your support. We look forward to supplying you again soon.
Great butcher
On time delivery and great quality meat. Boerewors is exceptional
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Malpasfarmshop
Thank you for your fantastic review.
We’re delighted to hear that your order arrived on time and that you were so pleased with the quality of the meat. It’s especially lovely to hear your comments about our boerewors. They're a new sausage we've only recently started making we’re very proud of it, so it’s wonderful to know you found it exceptional.
Thank you for your support. We look forward to supplying you again soon.
Really poor steak
I'm surprised it got here at all with the use of DPD. The packaging wasn't sealed properly, and it was leaking all over the place. But that was all nothing compared to the poor quality the meat. It's a shame I can't include a photo of the fillet steak. It's is full of thick sinew and fat. As far from a fillet as you can possibly get. I would not give this to my dog, let alone eat it myself.
No self-respecting butcher would even contemplate letting this be sent to a customer. It's not even an off-cut - it's just a plainly horrible piece of meat. The rest is the same. What a waste of money.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Malpasfarmshop
We’re very sorry to read your review. We don’t appear to have received any direct contact from you regarding these concerns, so we’re disappointed to hear about your experience in this way.
We take comments about both the quality of our products and their condition on arrival extremely seriously, and we’d genuinely welcome the opportunity to investigate this further for you.
Please contact us at office@malpasfarmshop.co.uk, quoting your order details if possible, and a member of our team will be more than happy to look into this with you and work towards a resolution.
Great quality meat supplied at…
Great quality meat supplied at incredible prices, ordering was easy and delivery bang on time, highly recommended for other customers and’s so will be buying from them in future as this one order will feed my family for much less than it would have cost in the shops and the food supplied is better
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Malpasfarmshop
Thank you so much for your fantastic review!
We’re delighted to hear that you found the ordering process straightforward, your delivery arrived on time, and, most importantly, that you enjoyed the quality of the meat. It’s especially rewarding to know that you felt it offered such great value for money and will help feed your family for less than the supermarket, without compromising on quality.
Thank you once again for your recommendation. We really appreciate your support and look forward to serving you again soon.
I ordered £200 of meat 6 weeks ago
I ordered £200 of meat 6 weeks ago, this was my second order. Unfortunately DPD delivered to the wrong address on a very hot day left on a doorstep somewhere.
I rang DPD to find where the 2 parcels and they didn’t know! Got in touch with Malpas eventually on the Monday (closed) weekends was told they would contact DPD. The order was tracked and they messaged to say what time it was due, apparently it was sent out with only a partial address. I have been told that neither DPD or Malpas will accept responsibility so I have lost £200!
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Malpasfarmshop
We’re genuinely sorry that you lost your order, as we fully appreciate how disappointing and frustrating that must have been.
However, your review contains a number of factual inaccuracies which we feel it is important to correct for the benefit of anyone reading it.
When an order is placed, customers enter their own delivery address during checkout. We then transmit those details to DPD exactly as they have been provided. We do not amend or alter delivery addresses. Our investigation confirmed that DPD attempted delivery using the address submitted with your order. No error was made by either Malpas Farm Shop or DPD in the address information used.
Every customer receives an order confirmation and our “How We Process Your Order” email, both of which ask customers to carefully check their delivery details before dispatch. This is because, once a parcel containing fresh, perishable goods enters the courier network, amending an address is extremely difficult and, in most cases, impossible.
It is important to distinguish between a parcel being delivered to the wrong address because of an error by a retailer or courier, and one being delivered to the address provided by the customer during checkout. Following our investigation, this was the latter.
Your parcel was tracked throughout its journey and marked as delivered on the Saturday. Had you contacted us at that point, when the tracking showed the parcel had been delivered somewhere you did not recognise, we would have immediately contacted DPD to try to recover the parcel or otherwise assist. Unfortunately, when we investigated this matter with you, it was established that your contact with us on the Tuesday was the first time you had notified us of any delivery issue. By then, the opportunity to intervene had passed.
Your review also states that we were closed over the weekend. That is not correct. Our online customer support and our retail store was operating throughout. We nevertheless asked whether there had been any earlier attempts to contact us so that we could investigate them fully. After reviewing our telephone records, voicemail system and email records, we were unable to identify any earlier contact.
We are always prepared to accept responsibility where we have made a mistake and will do everything reasonably possible to put matters right. Equally, we have a responsibility to respond honestly where the evidence shows that neither we nor our courier were responsible. We are sincerely sorry that you lost your order, but after reviewing the checkout information, our own records and DPD’s findings, we remain satisfied that the parcel was delivered using the address submitted at checkout and that we were not made aware of any problem until several days later, when any realistic opportunity to recover the parcel had unfortunately passed.
Vastaus yritykseltä Malpasfarmshop
Thank you for your review and, most importantly, for your continued custom.
“Quality as always” is exactly what we strive for, so it’s wonderful to know we’ve delivered once again. We really appreciate you taking the time to share your feedback, and we look forward to serving you again soon.
Another brilliant order
Another brilliant order . Arrived well packaged and still extremely cold . Delivered by DPD within the agreed time slot . The meat looks first class . Have cooked and eaten the rib eye and rump steaks - lovely flavour and very tender . Thank you once again
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Malpasfarmshop
Thank you so much for your wonderful review and for choosing us again.
We’re delighted to hear another order lived up to your expectations. It’s great to know everything arrived well packaged, thoroughly chilled and delivered by DPD within the agreed time slot. Even better, we’re thrilled you enjoyed the ribeye and rump steaks and found them both tender and full of flavour.
Thank you once again for your continued support. It really does mean a great deal to all of us, and we look forward to serving you again very soon
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