Maldronhotels Arvostelua 

Very poor experience with Maldron Hotel Kevin Street.
Despite being told in writing there would be no further manual attempts to charge my card, they continued trying to take different amounts. The attempts included £172.78, £259.17, £431.95 and £658, totalling £1,521.90.
I had already made substantial payments and was simply asking for a clear breakdown of what was actually owed. Instead, I was left chasing explanations while further payment attempts were made. Poor communication, poor handling of payments and not what I would expect from a hotel group of this size.

We have just left maldron hotel in Newcastle. Overall a convenient stay. When we entered the room, i noticed that the room was dusty as though it had been made up days/weeks ago. The housekeeping on the first day 15/7 was so bad. None of the items used were replenished. We had to ask another employee for a second toilet roll. The garbage in the room was not emptied. Yesterday's housekeeping 16/7 however was excellent. All garbage was emptied, all replenished, all towels changed even though not requsted and fresh and done both early and efficiently. We had dinner the one night, the papardelle, was sold as a tasty filling dish. Was not and the whole meal cost over 70 GBP. We definitely do not recommend and will not be back to this hotel.

We were planning a party for our autistic son's 40th birthday and had approached several hotels in advance for the relevant information to decide our venue. We called at The Maldron and were able to speak directly to their events manager Chiree that day.She explained what options were available, showed us their function room and then gave us plenty of time to get back to her to make a final decision for the party night. Nothing was a bother to her and we all had a tremendous night. All the staff on the night were very friendly, the food was excellent and DJ Kevin played all the songs that were requested of him which helped make the night such a memorable occasion.

Newlands cross Dublin - 2 night stay with our little boys in a family room.
Absolutely wonderful, stunning hotel. Wonderful caring staff. Room was huge and so clean beds memory foam mattresses and lovely our boys got separate single beds.
Had a meal one night and again it was superb cafe / restaurant gentleman manager and his staff were brilliant service with a smile couldn’t do enough for guests.
Breakfast the same immaculate and wonderful staff and service.
Came for little boys Irish dance competition flown from the UK and was initially worried as never heard of this hotel chain but wow we will be back or use you in future locations.

Amazing and big thanks to Newlands Cross staff and hotel was just so excellent thanks for being brilliant

Newlands cross , Came back to the Maldron after a long day and was instantly lifted by Steph and Shully. Their humour, friendliness, and genuine enthusiasm make such a difference. I’ve stayed here countless times, and it’s always the staff that make it feel like home.”

Stayed at Dublin Airport hotel. Great location. Easy parking. 5 min walk to Terminal. We had meal the night before and a Full breakfast before check-in. Very helpful staff throughout our visit.
Well done to Padma for her service.

We have visited this particular hotel on previous occasions, since first being introduced to it by our son. This was our fourth visit and once again the quality of room, service and food was excellent. The staff are always so friendly and helpful. Breakfast is excellent and we ate in the restaurant each evening, again the food was excellent and we received first class service from Valerie and Jake. Thank you.

Lovely hotels but on line check in a real faff - especially if travelling around - if I've paid for the room in advance why do I need to pay £1.20 on my card - no explanation but no choice - don't want to arrive and find my booking has been cancelled.

We had afternoon tea at Newcastle hotel. The venue was excellent and drinks and high tea very well presented. staff very polite. Definitely pass this on to friends and family.

Stayed at the maldron at Manchester city centre.

Booked 3 rooms and the service was outstanding from cleaners.. friendly staff and just a nice environment and the feedback is replicated from 10 of us who stayed there for work

Huge thankyou to Georgia who let me have a later check out due to an meeting that came up.

Thankyou so much Manchester

Lots of love from Newcastle

I had being staying in the Maldron Oranmore for over 16 years on business in Galway city every month . I found the staff Brilliant and the food good but I was very disappointed that they decided to change their corporate criteria which meant that I would have to stay alot more then once a month. I stay in hotels throughout the country and I have never come across this before. Other hotels I stay in around the country are very happy with my business and offer me their corporate rate. I feel that the Maldron has no loyalty to their customers and I will be staying elsewhere going forward.

My husband and myself stayed in the Maldron Hotel, Sandy Road, Galway from Friday the 12th December to Sunday the 14th December.
Well, what an experience. Dean was simply the best. So friendly and helpful. Couldn't do enough for us and the other customers.
His professionalism showed as he showed his high expertise. Dean's standard of service was exceptional. You are a huge asset to this hotel Dean.
The girls that were in the breakfast room in the morning were brilliant. Smiling and so helpful too.
Overall, 10 out of 10 for everything in this hotel. We will be back

Just back from a 3 day stay in Liverpool,hotel is quite nice and central to everything. Rooms are extremely small hardly room to move in them and drink prices at the bar are extortionate 12.50 for a glass of wine. Had booked the birthday surprise package for my daughters birthday advertising balloons covering the ceiling in your choice of colour a happy birthday sign a card and chocolates for 40 pound.....got 14 balloons in a colour I didn't choose no birthday sign a compliment slip with a note written on it and 4 chocolates in a tiny box......very underwhelmed and disappointed would have cost me about a fiver to do myself so don't recommend this....breakfast was fab also paid 35 pound for late check out that I thought was a bit much also but hey that was my choice.....would I stay again probably not as the location was the only great thing about it

We recently stayed in the family suite at the Maldron Hotel in Brighton and loved every moment of my visit. The suite was spacious, comfortable, and perfect for our needs, with thoughtful touches that made our stay delightful.

What truly stood out were the staff. Every single person we interacted with was warm, welcoming, and incredibly helpful. A special mention has to go to Hima, who was absolutely brilliant, friendly and attentive, as well as the gentleman who helped with our luggage and the gentleman who showed me alternative rooms for future stays. They all seemed genuinely committed to making sure we had everything we needed.

Overall, our stay was fantastic from start to finish. I would highly recommend the Maldron Hotel to anyone visiting Brighton, especially families looking for comfort and great service. It is located in the midst of everything yet tucked away enough to be perfect for those of us who wanted to be out, but also value a good night's sleep. I called afterwards with two minor suggestions, a doorstop and an additional full length mirror, which were welcomed. We cannot wait to return.

2 friends and I went to a wreath making event yesterday in the Newcastle hotel, with afternoon tea.
Luckily, we’d been to wreath making events before so we pretty much knew what we were doing - which was just as well as the are we were in was NOT conducive to such an exercise.
The small area was within a much larger open area of the hotel and the acoustics were awful. We could not hear a single word the poor woman said. Even after the music was turned down, it was simply too loud.
That said, we managed! The supply of items for the wreath was generous (unlike the one at Black Friars which is very stingy) and I ended up not using a lot of mine.
My finished wreath was fantastic and it went straight on my front door when I got home. I’m delighted with it.
The afternoon tea was 10/10. We got it served on individual 3 tier plates and it had everything expected within the contents. I had imagined it would be some cheap exercise where they just had a plate of pathetic sandwiches and cakes and everyone had to help themselves. How wrong was I! I would go back just for the afternoon tea.
One of my friends is allergic to dairy and I’d completely forgotten to mention this when booking. Saying that, I had booked through Eventbrite and there was nowhere to mention it. When the floor manager(?) asked us if everything was okay, he was genuinely horrified that they’re was nothing for her to eat. He suggested all sorts of alternatives but she didn’t fancy any so didn’t partake. Full credit to him though as he tried his very best to get something sorted.
I did get a shock at the drinks prices. £12.95 for a large wine seemed pretty excessive but I suppose it is the city centre.
All in all, I would give the experience an 8.5/10 and even with the issues, I would do it again next year.

Check in was 3pm but the room wasn’t ready until 3.40pm. I was really disappointed as I assumed the delay was because I paid for a dessert plate for my daughter’s birthday but it was not in the room when we finally got checked in. I advised reception but they said it would be a couple of hours before they could rectify it and we were heading out for the day so by the time we returned there was an uncovered dessert plate and the brownies were hard.
The bathroom also was not clean and had marks from the previous guests.
Bar staff were excellent especially two northern Irish staff members who made lovely cocktails. Breakfast was amazing.

Disappointing — Money Grabbing Policies

This was my second stay at the Maldron Hotel in Brighton, and unfortunately, it will be my last. I chose this hotel again because it’s advertised as dog-friendly, but when I informed them I’d be bringing my very small dog (half the size of a cat!) for one night, they had the audacity to charge £50 per stay. I’ve stayed in many hotels across the UK, and none have ever charged anywhere near that, usually it’s £10–£20 at most, if there’s a fee at all. In the end I left my dog to the dog sitter, she charges me less than the hotel.

To make things worse, their late checkout policy is equally unreasonable. Checkout is at 11 a.m., but if you want just one extra hour, they charge an additional £30.

Overall, I found the Maldron Hotel extremely money-grabbing and inconsiderate. My stay was on a quiet Wednesday night, so it’s not as if the hotel was busy. I left feeling disappointed and frustrated that they take advantage of customers like this. I won’t be returning and would not recommend this hotel to anyone who values fair and transparent pricing.

Maldron Hotel Newcastle Upon Tyne. Coach Tour. The room we were in was ok, unfortunately the coffee and milk provided was awful! The mugs were terrible very badly damaged! The breakfast buffet was brilliant again let down by the coffee! The evening meal wasn’t that good, not much of a choice, not enough of it and the service was diabolical, the amount of time we had to wait between courses was unbelievable and the meal itself was not very warm! Would definitely not recommend!

We stayed in the maldron hotel in newcastle for the first time, it was brilliant, the staff was amazing nothing was to much trouble. Debbie who was manager of in house accommodation was truly fantastic, she made our stay so lovely. Room was spotless, food was great so we'll done kitchen staff ! It's in a great location and we are hoping to go back there in October. Beds was so comfy and I loved the walk in shower. Well done to everyone and thankyou !