Maine Lobster Now® Arvostelua 3 121

Ordered six Lobsters from their website page and received one. Asked for clarification and customer service person played dumb, refused to respond to attempt to resolve the issue, and person ignored repeated requests for clarification. If you want lobster without hassle, go anywhere but this place.

I have ordered from company before with no issues. But today I had ordered 2 lobster kits for a special dinner and only received 1. Called customer service number at 2:41pm Thursday, the day of delivery. At first the recording said closed. Called back, picked sales, talked with a person who indicated that I needed to email the issue. Ending up speaking with Operations Mgr/ Customer Service Mgr Randall. He indicated that I needed to do the same thing. Seriously, what kind of messed up customer service is that? He should have handled the situation. I will find another supplier from now on. Requested refund, still waiting for refund email 30 minutes later!

The box was soaking wet (leaking). It is a nicely branded but thin box that does not stand up to the shipping journey. After steaming the lobsters, we discovered the lobsters had bacterial shell disease. This disease is where the shell is breaking down (literally rotting and having ulcers). The shell is fused with the flesh and the lobster remains a rotten brown color even after cooking.

We emailed customer service (they do not work on the weekends!) who were very rude and insisted that they would not issue a refund.

This vendor used to be amazing and we had good experiences with past purchases. However, they have gone downhill over the years and now we see that they are shipping low quality seafood to their online customers so that they can save the good seafood for their local restaurant(s).

We ordered two dozen oysters. They arrived in with improper packaging. The ice was below the oysters and covered in bubble wrap. Customer service was a complete waste of time. They told me to take the temperature of the oysters to see if they were open. I guess I should have taken them to Urgent Care. No offer of replacement or refunds. No more orders for them!!!

I would NOT recommend Maine Lobster Now. We had ordered from them before several times and were satisfied. Our only issue before was receiving dead lobsters which is outside of their control.
We recently ordered 9 lobsters for a state celebration we were having on a Saturday. Our shipment only came with two lobsters. Our order was swapped with another order in another state. Immediately after receiving our shipment, I called Maine Lobster Now and they were closed. My husband and I quickly tried to track down our correct order (since the order ours was swapped with was about 3 hours away). We had no luck and were left scrambling to come up with a plan B. We ended up having to spend extra time and money on getting lobster tails at the local grocery stores.
I called the next business day Maine Lobster Now was open. Their hold music stated that they were open on Saturdays (which they weren’t) and I waited on hold for over 40 minutes to talk to someone. After getting someone, they only offered to refund us or deliver 9 lobsters on a day of our choice. There was no corrective action taken and wasn’t apologetic. When asked how they would prevent this in the future from happening or we would take our business elsewhere we were told “I am sure the other lobster places aren’t perfect either.”
We spent a lot of time, extra money, and effect because of their mistake. Their customer service was horrible, and they wouldn’t make it right. We will try another company who will appreciate our business.
I understand mistakes happen. However, how are you going to fix it from happening in the future? And how are you going to make it right? People order lobsters for a special occasion and for a very specific date. This can’t happen all the time. Maine Lobster Now did not keep our business nor did they try.

Ordered 4 large lobster tails on 3/3/2022. Paid for a Saturday delivery 3/12/2022. Shipment was delivered on 3/14/2022, weather related. I was not going to accept 3-4 days late tails. I attempted to call company, but closed over the week-end. Left a very early morning email and message after they failed to answer their phones, so say I did not want this order. FedEx arrived and the delivery guy, a friend of ours, saw the box and original delivery date and suggested that I NOT accept or eat as these were NOT stored in cold storage and it has been in the 50's here. Finally got the company to answer the phone right after FedEx walked out of my office to explain the situation. I was told by some young arrogant man who was disinterested in helping me out, said because I refused the delivery I would lose my money. They said I had to accept the order then call (they don't always answer) and they would reship or issue a "credit". It was too late for either and I certainly was not going to accept a credit for a future order. I may be dumb, but I am not stupid. Told them then to redirect FedEx and I would reluctantly do as requested. Was told *I* had to redirect. I own a business and the shipper is the one who can redirect. Called credit card company and disputed the charge. Some young man I spoke to was absolutely NOT interested in helping me. Kept saying their policy is I lost my money if I refuse. I know from being in business for 40 years that once you accept delivery, then you are at the mercy of the shipper. I sent them *MY* company's policy stating any problems with shipments, we would issue a pre-paid return mailer WITH the replacement order. We offer a 100% guarantee of customer satisfaction. I suggested that this young man attend a Dale Carnegie course on customer relations. Hence this negative review. If I were YOU, I would NEVER even consider buying from this company. There are just too many out there who are great to deal with. I learned my lesson and they missed sending me an order that is now long past its requested date.

1st time using them---FRUSTRATING!!! On day of delivery, I waited for arrival. Checked tracking said it was delivered already, no package ANYWHERE. I called to find out there was an issue with FedEx plane, couldn't do delivery, all product returned to company! I got NO NOTICE OF THIS!! I had to call & ask what's going on? Got hung up on by one rep!! Called back & spoke with supervisor--no help just "sorry" was told an email was sent out to customers affected by plane issues---I got NO EMAIL!! Supervisor admitted other customers were complaining they got no emails either!! What a mess!! This was a Birthday dinner RUINED!!! Seriously this is NOT cheap and one has to prepare for the shipment arrival, the company can do better!!

I ordered a 1.75 lb whole live lobster from this company, what was delivered was a 1 lb dead lobster. Also ordered their premier diver scallops which were full of sand. I cooked the dead lobster and it barely had enough meat to make one lobster roll. What good is their guarantee if they don't back it up?

I have bought lobster, crab, oysters and lobster bisque 4 times from Maine lobster now. The first 2 times it was everything I could ask for. The 3rd time my clams were frozen and dead. They forgot my lobster bisque. The 4th time my lobsters were thrown in on top of everything else and dead. I took pictures but you have to take pictures with the lobsters on their backs. They do not let customers write reviews unless they approve them. I wish I could buy from the company that sold to me the first 2 times because if you get what you ordered alive, it is great. Unfortunately after two bad orders I will go back to my other seller.

I paid $292 for alaska king crab and the amount i got was a joke. It was enough for 3 people for ONE meal. When you put in a quantity of 3 the company should note that you only get 3 legs. that's it!!!!!
the onlyreason i gave it 2 star was that the crab legs did taste great

I ordered (2) 2.5 pound lobsters for my parents on Jan 7 2022 for a delivery date of Jan 14 2022. This was my Christmas gift to them. My dad is wheel chair bound and largely restricted to the house so this was going to be a big deal dinner for them. Well, they called me to tell me the lobsters did not arrive. I checked the website and all it will tell me is the order is ready to package. That means it is not packaged or shipped. What a rip off. If they are going to be late, at least send an email or make a phone call. Do not use this company!!

I purchased three separate orders of live lobsters as part of the holidays. In all three cases to different addresses in separate shipping containers, the lobsters came dead, and not frozen. When I called to ask what they were going to do, the ONLY answer they would give me is for me to take pictures and send them to Maine Lobsters Now. When I pushed the agent refused to take this any further until I provides such pictures. Simply put this is some of the worst customer service and customer product support any organization could be. I am holding off final judgement until I see what they do next as I just sent a picture. At is stands right now there is NOTHING positive I would state about Maine Lobsters Now and not recommend them

Pretty annoyed that the Lobster tails we ordered were not of the size promised. We ordered 3 large lobster tails. One looked to be the size that one of the other lobsters would have eaten for lunch (assuming they are cannibals). I even weighed them and two barely made the minimum weight within the range promised and the third wasn't even close (I wish I could attach a picture). We also ordered two smaller lobster tails and they weren't even close to the weight promised. They were the same size you can buy at Whole Foods for like $9 (when not on sale) but we paid $32 each. Pretty disappointing. I had a negative experience with them in the past and have ordered a couple other times. Now this. Tough to want to do order from them when there is a 50% chance your order will be incorrect or come with less than you paid for.

This was THE WORST CUSTOMER SERVICE/ COMPANY I HAVE EVER DEALT WITH. THEY COMPLETELY MESSED UP OUR ORDER FOR CHRISTMAS AND WERE NOT EVEN GOING TO TELL US UNTIL WE CALLED ON Christmas Eve. COMPLETELY RUINED OUR CHRISTMAS DINNER FOR US AND WERE NOT EVEN GOING TO TELL US ABOUT IT. ABSOLUTELY TERRIBLE COMPANY AND I WOUKD NEVER RECOMMEND TO ANYONE

I decided to give my daughter, who lives in West Virginia, a Maine Lobster Dinner for her Birthday. I ordered clams, and lobster tails, and had them shipped to her home.
Upon opening the order my daughter found one of the lobster tails to be green. Not knowing if this was a bad lobster tail, or part of the lobster, she cooked it, only to see it crumble apart while it was cooking. One quick small taste told her that it was indeed a problem.
After my daughter contacted me about the problem, I contacted their customer service department and dealt with Nicole, and explained the situation. That’s when the “fun” began.
The company says they guarantee your order will be fresh, but getting them to deal with that promise is a giant task.
The first response from her, was an attempt to explain that, ‘we did not understand that the green part was just part of the lobster’
Then came the ‘you needed to take pictures ( it did say, in the fine print, to take pictures)’. I guess it is because they don’t believe you.
After sending them pictures, came the, ‘you didn’t take the correct pictures at the correct time’.
Finally I got a “ we could give you a store credit if you request one’.
Well, after a battle just to get them to honor their guarantee, not much chance I’ll need a ‘store credit’.
First, as a company that deals in perishable goods, it should be expected their will be issues (although it appears this issue came from them, as the lobster tails were frozen).
Second, what kind of customer service is it, that you need to battle to have them honor their guarantee.
Their product is VERY expensive, it is sad that their guarantee isn’t worth much, and is based on you jumping through a myriad of hoops before it is even considered.
Update: my daughter got involved with Nicole and we did finally get a refund on the bad lobster. Lots of work for what should have been easy. Because of the final outcome I raised the railing to two stars.

Once again my order didn’t even show up. I paid two months in advance and even reached out to them a week before delivery to make sure things were good to go. Nope. Birthday came and went with no lobster. No returned emails, no returned phone calls, this is not the first time this has happened but I thought I would give it another try. Live and learn. $370.49 just up in the air, no comments, communications or anything. What a racket. Things better happen soon

Customer service is not exists I found human hair in my clam chowder no respond

I am so disappointed, the first order was broken king crab of which i did not order, so they did replace it with my order which was whole legs and not broken pieces. Needless to say, the quality is not good at all. They were old and no sweetness at all.I have spent almost $400 with NOW, I just all it NOW, because the only thing that resembles “Maine Lobster” is the prices. Its a knock off, thats for sure! Im so disappointed.

I had ordered 2 - 1 1/2 lb lobsters for his birthday from this Seller and received barely 2 1 lb lobsters. My Aunt had also ordered the same to be delivered to me and the ones that she sent were definitely between 1 1/2 - 2 lb lobsters. I contacted the company the next day and was told that there was nothing that they could do as I needed to contact them as soon as I received the product! Both shipments came on the same day but at very different times. The 1 1/2 lb lobsters were very lively but the less than 1 1/2 lbs were not moving as much. The company refused to assist me without pictures and without a kitchen scale showing how much each one weighed! Needless to say, I will never do business with them again and neither will my Aunt as she is very upset how they treated me since she had been a very good customer of theirs for over 5 years! You're taking a big risk using this company!! They refuse to help me without the pictures - does everyone have a kitchen scale these days???? What a ridiculous requirement - I have eaten lobster all my life and can tell what a 1 or 1 1/2 lb lobster is...don't think they do though!!!!

I bought 200 dollars in 3 lobsters on Monday 3rd of May to be delivered on saturday 8th for mothers day celebration. I contacted the seller on thursday 6th to make sure everything was going oK, and they answered th e delivery was organized for the 8th. Order did not arrive yesterday 8th, so I have to do new plans now and give excuses to mother and grandmother that had great expectations. Good prices and nice web sites that dont deliver!!.