The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Habe eine Teppich bestellt und bin total zufrieden damit, sieht noch besser und wertiger aus als erhofft. Wurde auch schnell geliefert.
The item has been stuck in French customs for two weeks — the location of shipping a fact they don’t really make clear from the website — due to paperwork not supplied. Customer service has been spora... Näytä lisää
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Delivery due 8/5/25. Twice said delivery today (29/5,1/6) and still not delivered. Very poor delivery service. We understand french customs delay is outside your control but would suggest you us... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Made In Design
Yrityksen kirjoittama
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Yrityksen kirjoittama
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Yhteystiedot
32 rue de Comboire, 38130, Echirolles, Ranska
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
3,1
Keskitasoinen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very happy with my purchase
Very happy with my purchase. Great quality and Great customer service.
11. maaliskuuta 2026
Vastaus yritykseltä Made In Design
Hello,
That is wonderful to hear! Thank you so much for taking the time to share your experience.
We are thrilled that you are happy with the quality of your purchase and that our customer service team was able to support you effectively. Knowing that we’ve met your expectations is the best reward for our team.
Enjoy your new design piece, and we hope to see you again soon at Made in Design!
Best regards,
Julie, customer service
Couldn't fault the service
Delivery was around a week but I was expecting that coming from France to the UK. Arrived in excellent condition. I got a good deal compared to other stores. Made in Design were the best price. I would order again. Thank you!
15. huhtikuuta 2026
Vastaus yritykseltä Made In Design
Hello Dan,
Thank you so much for this fantastic review! We are delighted to hear that you are satisfied with your experience.
It’s great to know that the delivery timeframe met your expectations for an international shipment and, most importantly, that your items arrived in perfect condition. We take great pride in offering the best prices for high-end design, so we’re thrilled you found such a good deal with us.
We look forward to welcoming you back to Made in Design very soon!
Best regards,
Julie, customer service
Vastaus yritykseltä Made In Design
Hello Rebecca,
Thank you so much for this glowing feedback!
It is always a treat to hear from a fellow Seletti enthusiast. Their bold, unconventional designs truly bring a unique energy to any interior, and we are thrilled that both the purchasing process and the delivery met your expectations.
We hope you enjoy your new piece as much as we enjoyed sending it to you!
Best regards,
Julie, customer service
Vastaus yritykseltä Made In Design
Hello Lisa
Thank you for your feedback! We are delighted that you enjoyed the speed and efficiency of our service. Providing a great experience for our customers is our top priority.
We look forward to seeing you again soon for your next order!
Julie, customer service
These lovely solid ( recycled plastic )…
These lovely solid ( recycled plastic ) stools arrived in Good condition Thank you
25. maaliskuuta 2026
Vastaus yritykseltä Made In Design
Hello Mary,
Thank you so much for your feedback!
We are delighted to hear that your stools arrived in good condition. We are particularly proud of this recycled plastic range, and it is a pleasure to know that you appreciate both their design and their solidity.
We look forward to seeing you again for your next purchase!
Julie, customer service
Vastaus yritykseltä Made In Design
Hello,
We are truly sorry for this experience and the fact that your product was never delivered. This is certainly not the level of service we aim to provide.
We would like to inform you that your refund was fully processed on 25/03 using the original method of payment. Depending on your bank, it may take a few working days to appear on your statement.
We apologise again for the delay and the inconvenience caused during these two months.
Best regards,
Julie, customer service
Great selection of items
Great selection of items, order came much faster than expected and I was kept updated on progress
4. maaliskuuta 2026
Vastaus yritykseltä Made In Design
Hello Sarah,
Thank you so much for your feedback! We are thrilled to hear that you enjoyed our selection and that your order arrived even sooner than expected.
We look forward to welcoming you back to Made in Design for your next interior project!
Julie, customer service
It waMy sister loved the Marimekko gifts and the order arrived exactly on her birthday! Well timed! Thank you. s the 1st time I ordered from Made…
It was the 1st time I ordered from Made in Design by googling for Marimekko gifts for my sister's birthday in the UK. It was easy to orderand efficient. Every step of the way I was informed about the order. Though I was surprised that it started its journey in Grenoble in France. All good! Thank you!
13. maaliskuuta 2026
Vastaus yritykseltä Made In Design
Hello Rita,
Thank you so much for choosing Made in Design for such a special occasion! We are delighted to hear that your sister loved her Marimekko gifts and that they arrived perfectly on time for her birthday in the UK.
It was a pleasure to accompany you for this first order.
We hope to see you again soon for more beautiful discoveries!
Julie, customer service
Great design and delivery as stated.
13. maaliskuuta 2026
Vastaus yritykseltä Made In Design
Hello Glenys,
Thank you so much for your positive feedback!
We are delighted to hear that you are pleased with the design of your new item and that our delivery service met your expectations.
We look forward to accompanying you again in your future interior design projects!
Julie, customer service
Defaced Product + Poor Service
Bought a limited edition collab item with a unique numbered box they stickered all over for the delivery. Ten days to respond to my email and then offered a £10 gift card which is pointless as I wouldn't buy from them again.
13. maaliskuuta 2026
Vastaus yritykseltä Made In Design
Hello Luke,
We are sincerely sorry for the disappointment caused by the handling of your order. As a design enthusiast, we completely understand that for a limited edition collaboration, the numbered box is an integral part of the item's value and should have been protected.
We have shared your feedback directly with our warehouse and preparation teams to ensure this does not happen again. We also apologise for the initial delay in our response and for the fact that our first proposal did not meet your expectations.
Our customer service team is reaching out to you again today with a new solution to better address the situation. We truly hope to regain your trust.
Best regards,
Julie, customer service
Fabulous website offering everything…
Fabulous website offering everything you could wish for!My order was delivered from the EU quickly and with tracking updates.Would absolutely recommend Made in Design .
5. maaliskuuta 2026
Vastaus yritykseltä Made In Design
Hello Elizabeth,
Thank you for your trust and for such a positive recommendation! We're glad we could provide a smooth, fast, and transparent delivery for your order.
We look forward to helping you find your next design favorite very soon!
Julie, customer service
I love my new Alessi kettle it’s so stylish
Easy to navigate website and quick service.
4. maaliskuuta 2026
Vastaus yritykseltä Made In Design
Hello Nicky,
Thank you so much for your feedback! We are thrilled to hear that you love your new Alessi kettle. It is indeed a true design icon that adds so much style to a kitchen! We are also glad that you found our website easy to use and our service efficient.
We look forward to your next visit!
Julie, customer service
Happy with the design and finish
Happy with the design and finish, and pleased with the product - I feel I made a good decision.
2. maaliskuuta 2026
Vastaus yritykseltä Made In Design
Hello Martin,
Thank you for sharing your satisfaction! We are happy that the design and finish met your expectations. It sounds like you indeed made a great choice!
We look forward to serving you again in the future!
Julie,
Des voleurs
Cette boutique en ligne est une véritable honte.
Nous avons acheté une lampe Kartell Space pour Noël sur le site Made in Design. Dès la réception, celle-ci n’a jamais fonctionné.
Nous avons contacté le service client afin d’obtenir un échange ou un remboursement. Leur réponse : refus, au motif que nous n’avons plus le carton d’emballage.
Or, la lampe est toujours couverte par la garantie légale de conformité prévue par le Code de la consommation.
Conformément à l’article L217-3 du Code de la consommation, le vendeur est tenu de livrer un bien conforme au contrat et répond des défauts de conformité existant lors de la délivrance du bien.
Selon l’article L217-8, en cas de défaut de conformité, le consommateur a droit à la réparation ou au remplacement du bien. Et lorsque cela est impossible ou refusé, l’acheteur peut obtenir le remboursement.
Le fait de ne plus disposer du carton d’emballage d’origine ne supprime en aucun cas ces droits légaux.
Face à ce refus de respecter leurs obligations légales, nous envisageons désormais une procédure devant le tribunal compétent.
Acheter un produit neuf qui ne fonctionne pas et se voir refuser toute solution est inadmissible.
Je déconseille fortement, ils vendent des lampes hors de prix, qui ne fonctionnent pas !
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Made In Design
Bonjour,
Nous sommes sincèrement navrés de lire votre expérience. Recevoir un produit défectueux, surtout pour Noël, est une situation très frustrante et nous comprenons parfaitement votre mécontentement.
Nous souhaitons vivement remédier à ce problème. Cependant, vous ne nous communiquez pas de numéro de commande et sans numéro de commande, il nous est techniquement impossible d'identifier votre dossier pour que notre service client puisse intervenir.
Pourriez-vous nous communiquer votre numéro de commande, s'il vous plaît ?
Soyez assuré que nous prenons très au sérieux la garantie légale de conformité. Dès réception de ces informations, nous reprendrons votre dossier en priorité pour trouver une issue favorable et corriger cette situation.
Bien à vous,
Julie, service clients
my kettle was faulty as the filter had…
my kettle was faulty as the filter had broken off, sent an email, within a couple of days was offered a full refund, I asked for the same kettle as I have the toaster, it was no problem, they sent me a new kettle, no fuss at all, brilliant customer service and very on the ball
12. helmikuuta 2026
Vastaus yritykseltä Made In Design
Hello Kelly,
We are so happy we could help! Thank you for highlighting the 'no fuss' experience with our team. We know how important it is to have a reliable service when something goes wrong, and we’re glad you're now fully set up with your matching kettle and toaster.
Enjoy your new kettle!
Julie, customer service
It was a birthday present
It was a birthday present - arrived on time was easy to order and get delivered elsewhere
12. helmikuuta 2026
Vastaus yritykseltä Made In Design
Hello Jane,
Birthday mission accomplished! We are thrilled that our service made your gifting experience easy and stress-free. Thank you for your feedback and your trust.
We hope to see you back on our site very soon!
Julie, customer service
Tom Dixon cushion order
Tom Dixon cushion order
Excellent service and good delivery time, would definitely use this company again
26. helmikuuta 2026
Vastaus yritykseltä Made In Design
Hello,
Thank you so much for your feedback! We are delighted to hear that you are satisfied with your Tom Dixon cushion and that our delivery met your expectations. Knowing that you would choose us again is the best compliment we could receive.
We look forward to your next visit!
Julie, customer service
Amazing service and beautiful glasses
Amazing service and beautiful glasses. Highly recommend seller.
26. helmikuuta 2026
Vastaus yritykseltä Made In Design
Hello Lisa,
Thank you for this wonderful feedback! We're thrilled that both the product and the service met your expectations. Your recommendation means a lot to us.
See you soon on Made in Design!
Julie, customer service
Delviery was never attempted and the…
Delviery was never attempted and the product never arrived and tracking says it's being sent back to depot! When you call they put you on hold and then hang up. Each time I call now it seems to automatically hang up one me! I'm now left without lights and no answers from the company
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Made In Design
Hello Justin,
We are sincerely sorry for the issues you've encountered with your delivery. This does not reflect the level of service we aim to provide, and we regret the frustration caused by the transport carrier's failed attempt.
Regarding your difficulty reaching us by phone, we are very surprised to hear this as our team is fully available and currently taking calls. We would never intentionally cut off a customer; this may be due to a technical glitch with the international line or a temporary peak in volume.
However, we cannot investigate what happened with your parcel or your tracking status because you have not provided an order Number.
Please update your review with your order reference or try to reach us again. Once we have your details, we will contact the carrier immediately to resolve this and get your lights to you as quickly as possible
Best regards,
Julie, customer service
Galère pour renvoyer mon article
Les prix sont intéressants mais assurez-vous de commander un article que vous ne retournerez pas car le service après vente est vraiment inefficace, ça fait plus de trois semaines que je tente de renvoyer un produit qui ne convient pas au niveau des couleurs et malgré plusieurs appels, je n'ai toujours pas reçu l'étiquette de retour. Les personnes au service client étaient aimables, mais rien ne bouge. Bref, il faut s'armer de patience, et je ne parle même pas de remboursement car on y est pas encore ...
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Made In Design
Bonjour Elise,
Nous vous présentons nos excuses pour ce délai inhabituel. Nous sommes ravis de lire que nos équipes ont été aimables lors de vos appels, mais nous regrettons que l'envoi de votre étiquette de retour n'ait pas encore été finalisé. Ce n'est effectivement pas le niveau de réactivité que nous visons.
Cependant, comme vous n'avez pas mentionné de numéro de commande dans votre avis, nous sommes dans l'impossibilité d'accéder à votre dossier pour générer cette étiquette immédiatement.
Pourriez-vous nous communiquer votre référence de commande en modifiant votre avis ? Dès réception, nous ferons le nécessaire pour que vous puissiez nous retourner le produit et déclencher votre remboursement dans les plus brefs délais.
Nous avons à cœur de corriger ce contretemps rapidement.
Bien à vous,
Julie, service clients
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