Luvele (UK) Limited Arvostelua 

I love my Luvele vacuum sealer. I used it this morning and yesterday as well. When I batch cook a meal, I freeze what's left, then vacuum seal it to keep it in tip top condition in my freezer.
This is certainly one gadget that isn't shoved to the back of a cupboard. I use it at least once a week.

Having contacted Tim from customer services he agreed to supply spare part for meat grinder the fault was of my own doing the part was replaced promptly free of charge what a great company to deal with thankyou look forward to more future business M.Rawlings

I recently purchased the luvelle biltong maker. This unit is great. It stacks down to minimize space and use very customizable. I have already made biltong in it which came out great and am looking forward to trying may other recipes. There is a nice range of accessories available such a fruit roll up sheets and non stick liners which allow for easy cleaning plus there are the stainless steel meat hooks which are superb quality and really good for hanging your biltong. The machine makes a little bit of noise due to the fan circulating air but this is not a problem at all. The postage and packaging of all items purchased was quick and well packaged.

Great service, before and after sales communication. I’m happy with my purchase of the Luvele Flow Dehydrator, especially knowing it’s a safe option (BPA free) for making sulphur free dried fruit etc for my baby.

I bought a Luvele Supreme vacuum packing machine a year ago and have been really happy with the product. It is well built and easy to use and the Luuvele UK were very efficient and pleasant to deal with. I have made three subsequent purchases of vacuum bags from Luvele and they have all been delivered very quickly and well packed. A good company to do business with.

I received my 24 hour yoghurt maker, with much excitement and it didn’t disappoint. I t arrived beautifully packaged with good instructions and even on my first attempt produced excellent yoghurt. It is neat and stylish and easy to operate. Really happy with my purchase, the customer support is exceptional.

We have brought about five items from Luvele and the service and delivery have always been to the highest standard.

I love my yoghurt maker! I am following the scd diet and this seems to be the only one with the correct temperature and time settings. I can finally eat yoghurt without dreadful cramps and it is really tasty. I've also made some with double cream and milk to then use in an ice cream maker and even the kids think the result is better than anything shop bought. The machine itself is also aesthetically pleasing and quite small, so not an encumbrance in the kitchen. Ive been recommending this machine to friends as it really is my best purchase in a long time.

Great product and fantastic customer services!
Other companies could learn from these guys, so friendly and helpful.

I highly recommend the biltong maker, not only because it makes great biltong, but the customer service is top notch and I will definitely buy more products from Luvele in the future.

Great customer service. Very happy to recommend Luvele Supreme Vacuum Sealer.

I bought a dehydrator about a year ago, and few months ago it start to stop working properly.
So five days ago i got in touch with Tim ( from Luvele team) and he was so helpful and kind, he sent me a new top for my dehydrator in less than 24 hours!
Super fast!
Thanks to Luvele team

I bought a Luvelle Vaccum Sealer about two years ago and am so pleased with it. Using the bags, I was able to store/seal just about anything from meats for the freezer to herbs for cooking, cheese for everyday use and even freeze butter for later use. Not only do you save food but storage space by vacuum packing the foods they become more durable and store on top of each other, mince and other meats for instance, vacuum flat and then stack on top of each other in the fridge/freezer. Well pleased - however, I then learned of the canisters Luvell sell and ventured to buy two sets. Never looked back. I store everything in them from soups to stews, raw veg, and even doughs. Carrots seemed to go off very quickly these days and so the same with salad gear but storing spring onions and lettuce etc in the containers keeps them fresh for ages and I do mean ages. Carrots 10 days easy - Soups and stews easily 7 days in the fridge. The list goes on and on. Best investment ever. They are a considered purchase for food storage but honestly, you will be so pleased and save so much on food waste they will pay for themselves time and again. Plus the help and communication from Luvelle to their customers is 2nd to none, even months down the line they are happy to help.

This little machine is awesome :) Having used other yogurt makers before, I can honestly say that Luvele have thought of everything with this one- it produces the most fabulous yogurt and is so easy to use- the machine itself also looks lovely!
I would also add that Luvele's customer service is superb- I wouldn't hesitate to use this wonderful company again :)
Thanks so much!!

I have been using the Luvele yogurt maker for over a year and in that time I have seen a significant improvement in my digestive health. I have had Colitis for over 10 years and have tried numerous probiotic tablets and gut healing supplements in that time. I have also tried store-bought probiotic yogurt but being lactose intolerant these products only make my symptoms worse as they are not fermented long enough to reduce enough of the lactose content.
By using the Luvele yogurt maker to ferment my own yogurt at home I have been able to produce SCD/ GAPS compliant 24 hour yogurt and this has been life changing for me. I can now eat a wider range of foods without having a flare in my symptoms and can enjoy eating delicious organic yogurt every day at a fraction of what I would pay at the supermarket. I have discussed these results with my gastroenterologist and he agreed that eating homemade yogurt was a great way to improve my gut health.

Yoghurt maker. Was a little skeptical at first, but having tried a cheaper yoghurt maker (which produced very random results) I took the plunge and gave it a go, very pleased I did. First batch made yesterday using thick Turkish yoghurt and channel island milk, and the result has been superb, so I have no hesitation in recommending it.

I’m new to yogurt making and chose the Luvele Pure Plus yogurt maker because of the one large 2l glass jar you use for the yogurt . So far I very pleased with my purchase and have used it non stop since I received it. Great results and the yogurt is perfect. Customer service is excellent, the delivery is super fast and I would recommend this company, and yogurt maker, to anyone.

Simply put, the homemade yogurt that I make in the Luvele Yoghurt Maker works for me and is of great benefit for treating my IBS.

Using a commercially available yogurt (Vaalia Natural Yogurt) as a starter and UHT milk combined with the Luvele yogurt maker, nothing could be simpler.

It has literally changed my life.

I can now consume reasonable amounts of known "IBS trigger foods" without suffering consequences.

Perhaps one extra key to the equation is that I strain the 24 Hr cultured yogurt through a simple muslin filter to drain off the whey.

Daryl

When I was looking to buy a yoghurt maker, Luvele had two. There was the up-market and relatively pricey Luvele 'Pure' and the very basic but cheaper Luvele 'Grand'. I bought the 'Pure' because it was advertised with some impressive performance figures which no other yoghurt maker on the market was able to match. In particular, it was claimed to keep the milk at within 1.5C of the temperature it was set at.

Sadly, the promise of stress-free yoghurt making never materialised! No matter what setting was used the appliance nearly always curdled the milk. Instead of really nice thick yogurt, it was producing a mixture of curds, whey, completely fermented milk and partially fermented milk which isn't exactly what you can call yoghurt! Yet, the large majority of reviews on Amazon rated it five stars which suggests that the buyer of a yoghurt maker needs to take glowing reports with a large pinch of salt!

Luvele knew about the problem and simply advised discarding the whey which had risen to the surface. Great! It's the whey that contains virtually all the beneficial bacteria and why people eat yoghurt in the first place! It wasn't fermenting the milk properly but why? To find out I extensively tested it. There were three main problems.

(1) It had a concentrated heat source at the base
(2) It was unduly affected by the ambient temperature
(3) It didn't ferment properly at less than full capacity

I posted a review on Amazon detailing how, at a setting of 38C and under different operating conditions, the temperature of the milk varied between 39.9C and 45.0C.

I had already contacted Luvele and told them about the problems. They not only refunded the 'Pure', but also generously supplied, free of charge, their 'Grand' model. As many buyers have noted, Luvele's customer service cannot be faulted!

Despite being a very basic yoghurt maker, the 'Grand' has consistently produced outstanding yoghurt. I was curious to know why it worked so well when the 'Pure' didn't so I had a close look. It has what is widely regarded as the best design which, in effect, wraps the bowl completely with heat from a continuous coiled electric element. No other method better maintains all of the milk at a uniform temperature which, as a consequence, produces an even fermentation and is therefore why it produces such good results.

The 'Grand' has a capacity of 1.8 litres but you are not confined to making that much. It has no thermostat to set. I've found that depending on room temperature, it maintains the milk somewhere between 36.4C and 40.2C which is fine for culturing most bacterial strains. The main effect of different temperatures within this range is that fermentation time will vary. The actual quality of the yoghurt depends primarily on uniformity of temperature within the bowl and this is where the 'Grand' excels.

Luvele took the 'Grand' off the UK market which made the new and very expensive 'Pure Plus' the only option. They continue to offer the 'Grand' on the Australian market which suggests that to remove it here was a commercial decision based on the expectation it would have otherwise undermined sales of the 'PurePlus'. Of course, their decision, but not one I can applaud!

In her review on TrustPilot, Mrs Dryden compares the 'PurePlus' to the 'Grand' and says that it is “immensely inferior”. I had made earlier a comparison on Amazon between the original 'Pure' and the 'Grand' and came to a similar conclusion, so I was interested to take a look.

The 'Pure Plus' uses a water system. A major problem with the original 'Pure' was that the concentrated heat source close to the bowl fermented the milk unevenly. The idea, therefore, was to distribute the heat over a wider area. This it does by heating water and that heat is then transferred to the base of the bowl. As intended, it's an improvement. However, there remains a very significant drawback. Because it's only the base that's heated, in order to maintain the milk as a whole at the required temperature, the temperature at the base has to be higher. Consequently, the milk still isn't heated uniformly. Inevitably, therefore, the 'Pure Plus' won't match the consistently high quality yogurt produced by designs like the 'Grand' that heat all of the airspace around the bowl and which therefore maintain the most even fermentation possible. Because yoghurt makers that work by heating the base of the bowl of milk don't give the best results, they are usually associated with the bottom end of the price market. The 'PurePlus', however, currently at £65, is one the most expensive you are likely to find.

The setting up of the 'Pure Plus' also brings its own complication and is where things might go wrong. The first rule of fermenting says that once you have added the starter you must keep the milk at an even temperature. Here, the instructions are to insert the bowl of milk into the water chamber and then add cold water. That will shock the milk at the base. Depending on where you live and time of year the water from the tap could be down to just a few degrees above freezing. Maybe adding the water at room temperature doesn't affect the results by much but if Luvele haven't done any testing then it's not known. In a water system I'm familiar with, the water was added to the chamber, brought to operating temperature and then the bowl of milk was inserted which gives fermentation the best chance.

A yoghurt maker with a well designed air system is unaffected by the ambient temperature. You can use it anywhere. It's also unaffected by the quantity of milk you are fermenting. You might have a 2 litre bowl but if you want to make 500ml of yoghurt in it you can. However, the 'Pure Plus' might be able to work at its best only at normal room temperature and at full capacity. That was the case with the original 'Pure'. Luvele don't say if these limitations still apply.

Water systems have been tried before and found to have drawbacks and no advantages compared with well designed air systems which is why they are not popular. My guess is that Luvele haven't made any comparison between their PurePlus and the 'Grand' models and that therefore have no basis on which to claim that the 'PurePlus' is superior. If that's not true I would invite Luvele to say what tests they have done.

In her review, Mrs Dryden says that adding water is a big complication. Luvele responded by saying that because the 'Pure Plus' is a different product to the 'Grand' it will therefore require different setup and operational procedures. The reality is that the 'Grand' doesn't have any setup or operational procedures. You just put the bowl of milk in and switch it on. So what you have is not only a yoghurt maker that makes the best yoghurt, it is also the most user friendly.

Luvele are currently selling the 'Grand' in Australia for the equivalent of £18. In stark contrast the 'Pure Plus' costs £65 which I suggest is particularly poor value. The two star rating that accompanies this review is a reflection of that situation.

REPLY TO LUVELE'S RESPONSE (24/05/18)

Thank you for responding to the review

Let's begin with the 'Pure'

For the record, you supplied an appliance which failed. You supplied another which I tested. Because it was producing inferior yoghurt, I took the failed one apart to see why. I describe the design here. To be frank, it's the worst I have come across – and I've seen one or two! I identified the electrical fault in the failed appliance, repaired it and there was a period I had both makers operating side by side, both making identically inferior yoghurt!

I'm sorry, it's entirely unrealistic to dismiss out of hand the detailed report on the 'Pure' which you haven't read on the grounds that the appliance tested must have been faulty. The report clearly shows it's affected by the ambient temperature. The reason is the position of the thermostat. It's a fundamental design fault which prevents it from achieving the performance claimed and is therefore why you can't offer any evidence to support the assertion that you have had customers who were able to achieve very accurate temperatures with it. If you wish, I can post the report here.

The founder of your company describes the 'PurePlus' as “a far superior product”. That's hardly a commendation of the 'Pure'! I can return one of the appliances for you to test for yourself if you would like me to do that.

Now to the 'PurePlus'

When you recently initiated a private conversation about the review, you were concerned to question my 'right' to include the 'PurePlus' rather than to address the issues raised. Sadly, that is continuing here.

The comments I make are not based on using the appliance. I comment on the basic design which I am familiar with together with its inherent drawbacks. I offer readers my experience. How can that not be “fair”? It's a review!! If there is anything in it you don't consider to be factual or disagree with, you are completely free to say! Certainly, it raises questions and I imagine there will be potential buyers who would appreciate having answers to.

I agree that the 'PurePlus' is an improvement on the 'Pure' and I explain why. I also explain that the water system it uses is inferior to a good air system and suggest it doesn't, therefore, justify a price of £65! I'm currently testing the Vovoir, a small maker retailing at £11 which provides uniform heat to the base of the bowl of milk, similar to the 'PurePlus' but without the water complexities. As evidenced by your own 'Grand' which you are no longer willing to offer the UK buyer, a yoghurt maker doesn't have to be expensive to be able to produce the best possible yoghurt!

Sorry, still two stars!

Regards
.

Excellent customer service. Very fast delivery and supports