LoopDL Arvostelua 7

TrustScore 3/5 tähteä

2,8

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Yrityksen tiedot

Yrityksen kirjoittama

We are a collection of engineers & designers who want the world to connect beautifully. The best way to do that is to start. And then never ever stop improving. Always looking for a better way forward. We believe imagination amplifies making. Curiosity amplifies learning. And everything we do should amplify others. Our team first got together to build one of the world’s first Massive MIMO 5G networks, from the first base station to the first 5G customer. We have a deep understanding of mobile networks, and the challenges customers face every day. We’re putting this knowledge to work, engineering and designing better ways to connect. Our devices currently connect over a million customers, and we're growing all across the world.


Yhteystiedot

2,8

Keskitasoinen

TrustScore 3/5 tähteä

7 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Scammers and false advertisers

I took out a free trial on the sim which was on offer and was told I had till the 1st of April free then the company tries to charge me for march even though it was meant to be free this company is nothing but scammers and false advertisers would never use again it’s nothing but a joke

1. helmikuuta 2026
Oma-aloitteinen arvostelu
LoopDL-logo

Vastaus yritykseltä LoopDL

Hi Mason, we’re really sorry to hear about this. It is not the experience we want you to have.

Please contact us at support@loopdl.co.uk and our team will prioritise this for you.

Saanut 1/5 tähteä

they have never delivered the device

they have never delivered the device. Support kept calling me for a while to assure me I will receive the item, but they stopped now, it has be 4 months and have not got anything. All the while they are trying to charge me the monthly subscription, and my device is somehow activated on my account.

It is practically a scam indeed.

11. maaliskuuta 2026
Oma-aloitteinen arvostelu
LoopDL-logo

Vastaus yritykseltä LoopDL

Hi Adam, we apologise for the overall poor experience you have had with LoopDL. We would like the opportunity to correct our mistakes.

Please contact us at support@loopdl.co.uk and we will get this resolved for you.

Saanut 1/5 tähteä

I had an awful experience with this…

I had an awful experience with this company. I experienced ongoing issues with the eSIM activation and the porting process, which were never properly resolved.

I stayed with the company for three days trying to get the problems sorted, but every time I contacted customer service, I was passed between agents who did not seem to understand the issue or know how to fix it.

The lack of knowledge and support was extremely frustrating and a complete waste of my time. Based on my experience, I would strongly advise others not to join this company.

4. maaliskuuta 2026
Oma-aloitteinen arvostelu
LoopDL-logo

Vastaus yritykseltä LoopDL

Hi Michael,

Thanks for your feedback. We’re sorry to hear about your experience with us. Since then, we’ve made improvements to our eSIM activation & onboarding experience, as well as how our support team handles cases like this.

If you’re open to it, we'll help you and talk things through. You can reach us at support@loopdl.co.uk

Saanut 1/5 tähteä

Fraudsters

Fraudsters - beware.

I bought a loop in December 26, a great but of kit. I did not sign up for, or receive a data plan.

On 21st Jan i was called to see how I was enjoying it.

On the same day, their agent set up a data plan and a recurring billing to the card i have used for the purchase.

They claimed i agreed to the subscription when i bought it, yet didn't set it up till a month later, on the same day they called me.

Bot a coincidence

1. helmikuuta 2026
Oma-aloitteinen arvostelu
LoopDL-logo

Vastaus yritykseltä LoopDL

Hi Gus,

We're sorry to hear about this experience. We understand it is frustrating to see an unexpected charge on your account.

We want to ensure all our billing processes are transparent and well communicated.

For us to investigate exactly what happened during your call on January 21st and to resolve any further issues, please contact our support team at support@loopdl.co.uk.

Saanut 2/5 tähteä

The device not working properly I paid…

The device not working properly I paid full price and my Loop having a charging issues, I contact Loop but they try to avoid the responsibilities now open a dispute with my payment provider to get all my money back.

12. joulukuuta 2025
Oma-aloitteinen arvostelu
LoopDL-logo

Vastaus yritykseltä LoopDL

Hi Paulo,

We're sorry to hear that your experience left you feeling disappointed. A device fault and the experience of having to log a dispute to get your money back is not the experience we want our customers to have.

Thank you for taking the time to share your feedback. We have taken measures to improve our processes to provide a better experience.

If there is anything we can still do to support you better, please contact us at support@loopdl.co.uk and our team will prioritise this for you.

Saanut 5/5 tähteä

New effort or Scambot?

Having just received my £1 Loop with their intro promo offer, I'm absolutely flabbergasted at the offering. It's a solid Android 15 running Google oS encased in a whopping speaker with very good sound output.

The draw is £25pm for unlimited data and the loop specifically hosts and shares a 5G signal, making it an absolute Spotify beast on the go. The practicality of which is yet to be implemented into my daily life.

The only wonder I have is the integrated loop app has persistent and constant location access. I'm hoping it's a genuine market study to see their creations journeys and not some hedonistic, self serving big brother. The 1£ buy in fee for early adopters is almost too good to be true.

18. joulukuuta 2025
Oma-aloitteinen arvostelu
LoopDL-logo

Vastaus yritykseltä LoopDL

Hi Jack,

Thank you for taking the time to share your feedback. We’re glad to hear you had a positive experience with LoopDL. Your feedback is important and helps us continue improving our services.

Saanut 5/5 tähteä

Received my loop this weekend and…

Received my loop this weekend and couldn't be happier with it! The build quality and the quality of the device is fantastic. It runs android 15 so you are able to download your own apps onto the device, the pre installed loop app is simple and makes it easy to share wifi with friends and family. I was skeptical when ordering due to it only being £1! (Now £95!) delivery time was very fast and delivered with royal mail 24. the support team are very good at responding to any queries you have!

6. joulukuuta 2025
Oma-aloitteinen arvostelu
LoopDL-logo

Vastaus yritykseltä LoopDL

Hi Billy,

Thank you for taking the time to share your feedback. We’re glad to hear you had a positive experience with LoopDL. Your feedback is important and helps us continue improving our services.

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