Lookers Arvostelua 

Made a complaint about the Sales Manager at Mercedes Tonbridge on the 18th August & no response back apart from looking into the matter. My recent experience commencing on the 16th June is that after purchasing about 10 Mercedes over the years this Brand has the most appalling Manufacturer customer services, absolutely hopeless.
Bought a brand new car & after 5 days had a minor accident & been without the car ever since, no one can give any updates on the repair apart from awaiting parts. I would not recommend buying a Mercedes, & i will never buy another one, the whole operation are a complete joke!

As always top class service from Lookers Northallerton
Especially thanks to Chris for making my transition to electric (ID3 Pro S Match) so straightforward & obtaining a great deal, plus for putting up with all my questions lol
Thanks again Chris & the team

I purchased an Enyaq in August 2026 through the Motability scheme and Skoda Stockport offered excellent service.
I was firstly greeted by Lindsay on reception. Lindsay was so welcoming, professional and hospitable whilst we waited to speak to James, the Motability specialist.
James was knowledgeable, thorough and very patient. As a person with speech difficulties, he listened to my queries and nothing was to much trouble.
The ordering and collection of my car was smooth and trouble-free.
I collected my car yesterday and James has already rang me to check how I am finding it. I would definitely recommend Skoda Stockport.

Our salesman was called Nick what a really nice genuine guy made our visit even nicer and explained absolutely everything about our new car also had a sense of humour and made us laugh thank you Nick at Torre Road Leeds.

Our salesman was called Nick what a great guy explaining every thing about our new car also a great sense of humour was so pleasant we felt we’d known him all our life by the time we left the showroom thank you Nick for making our visit to Fird Lookers Torre Road Leeds.

First class service. I needed to find a new dealership for servicing and repair after Woking closed, and Farnborough were excellent. I phoned around beforehand and they easily exceeded other dealers on communication, helpfulness and professionalism. Without hesitation recommended. Thank you. A++

I paid a deposit to reserve a vehicle in one of your dealerships and subsequently collected the car on 7 August. The deposit has still not been returned to me, despite the vehicle having been collected and the transaction completed.

I have chased the dealership several times regarding the refund but have received no meaningful response. I have also submitted a formal complaint, yet I have not even received an acknowledgment, let alone a response addressing the issue.

I find this extremely disappointing. Returning a payment to a customer once the relevant transaction has been completed should be a straightforward matter, and there is no reasonable justification for leaving me chasing repeatedly for money that is due back to me.

I have purchased cars previously but never had an experience like this! They had cleaned the car up wonderfully, and had it all covered and ready to go. They were very helpful, and Lottie went above and beyond.

I recently had an excellent experience purchasing my car thanks to George Milton. From start to finish, he was professional, knowledgeable, and genuinely interested in helping me find the right vehicle rather than making a sale. He answered all of my questions honestly, kept me informed throughout the process, and made everything straightforward and stress-free. His friendly approach and outstanding customer service made the whole experience enjoyable. I would highly recommend George Milton to anyone looking for a new or used car. Thank you for going above and beyond!

My husband’s experience with Audi has been deeply disappointing from start to finish. What should have been a straightforward ownership journey has instead become a long, stressful process marked by poor communication, slow responses, and a complete lack of accountability.

Despite raising clear concerns and giving Audi multiple opportunities to resolve the issues properly, we were met with dismissive attitudes and inconsistent information. The level of support we expected from a premium brand simply wasn’t there. Instead of taking ownership, Audi repeatedly pushed responsibility elsewhere, leaving us to chase answers and solutions that should have been provided proactively.

A brand that positions itself as “premium” should deliver premium service — especially when safety, reliability, and customer trust are involved. Unfortunately, Audi has fallen far short of that standard.

We would strongly caution anyone considering Audi to look closely at how they handle problems when things go wrong. Our experience shows that the customer care and after‑sales support are nowhere near the level they should be.

Sales side Lookers are OK, the staff are keen to assist but not pushy. However, the after sales is poor at best. You have to chase to get answers, service and support is a shambles and when you raise any concerns you get a sob story about how staff have left and they are struggling. Waiting 3 months to get a simple answer on a warranty issue is not acceptable. I would not purchase another car from Lookers Gatwick based on the bad experiences I have had (which are many).

I have a Vauxhall Vivaro van which I use for work as a self employed plumber.
The dash has flagged up that there is an engine fault. It’s under warranty as it’s only 18months old.
I’ve called numerous local branches and the soonest they can have a look is in two weeks time. They also advised me not to use the van until then.
So I now can’t got to work for between 2 and 3 weeks which means no pay and unhappy customers. I had got a new van this time for peace of mind, any issues were covered. It’s extremely unreasonable to expect anyone self employed to be out of work for weeks as they are ‘to busy’. I was also told that there are lots of other people in the same boat as though that would appease me? Shocking service

Given that Lookers, Chester is the nearest to where I live it was a 2.5 hour return journey to purchase the car. Rather than waste a journey I checked that the 2023 Juke had no issues and was assured there would be no problems. Unfortunately, when I checked the car the rear offside had been scrapped, carpets were missing, not valetted, petrol guage on zero and the front passenger seat had the side panel missing. Rather than wasting the long journey I accepted a £250 reduction for the scrape and the panel would be sent to my home address (need a tool bit to fit). Although remedies were offered, when paying £15k for a car you don't expect it have come straight from the auction without any checks. I will avoid for my next purchase.

Joel was the first person we spoke to at Mercedes Stoke. He instantly set us at ease to discuss all aspects of the pros and cons of each of the models of cars we were interested in. He was incredibly knowledgeable, but more importantly he was so personable, and helpful. It is clear he loves his job and the brand he is selling, but what was appreciated most was the fact that he listened and made informed suggestions, to ensure that we bought the car that would ultimately work best for us.
His care and attention continued as we moved to purchasing the car, and his patience and humour was much appreciated with all the technical issues we experienced!!! I would highly recommend Joel and we will definitely be back to buy again from him, whilst enjoying a hot chocolate!!! We cannot thank him enough.

My partner and I don’t particularly look forward to buying a new car. We have experience of pushy salesmen and annoying sales techniques.
However I have to say we had a good experience with Jonny at Lookers in Middlesbrough. The service he provided was excellent and everything happened as planned. Thanks.

Don't leave your car at lookers Chester it comes back with scratches and not repaired also you put a complaint in and they reply with lies the technicians they don't know anything about vauxhall or they get a trainee I would love to know how many other cars been scratched customer service informed but they are with the dealer so they don't help only makes you stressed don't buy

If you want to feel ripped off and ignored then use Lookers BMW Service Stafford.
I've asked for information regarding work carried out in December 2026. Still waiting.
Emailed service directly, raised 2 cases with Lookers complaint depts. All have been ignored.
Even asking BMW UK for help getting the information is drawing a blank.

We had a day waiting to collect the hire car that the hire company said they had delivered but Lookers insisted they hadn’t got it. Finally at 5pm they asked the staff and a salesman had the keys in his desk! The car had been there since midday.
The AA were called out to our ev car because of an issue with charging. That they didn’t investigate. They returned the car with very little charge and refused to let us use their charger despite knowing we had a long journey ahead.

Very poor customer service once they have your money. My mum bought a car from Lookers Renault on Sealand Rd, Chester, a few weeks ago. Paid just under £9k. She was told it would be serviced before she picked it up but when she got it home and checked the paperwork it's been about 3 years since the last service. The battery also died about a week after she'd picked it up - the car wouldn't start at all - so they clearly hadn't done any checks on something so basic. Now they won't answer the phone when she calls them sort out whether they're willing to service it like they promised. Avoid.

Bought a used Renault Captur in March. Air conditioning hasn't worked properly since we bought the thing. Now about (or should I say having to wait until 9th September) to take the car back for a third time. They simply regassed it again last time; why do that when it had been regassed only a few weeks before?!! Trying to book in with the service department a nightmare; long hold times and presumably based off site at some God forsaken call centre. No doubt their response to this post will be to ask me to raise a complaint. Just want the car fixed, nothing more, nothing less. Lookers, your after service sucks!