Lookers Arvostelua 

Just brought a new car from Lookers Mercedes in Portslade
Just like to say how impressed i was with there service
Shout out to Andy and John we were fantastic.
Great company to buy a car from.
Highly recommended

The assistant Richard we dealt with was friendly polite and had good customer service the car was done quick and efficient and everything checked to an high standard

I have always had the best of service from Lookers Van Centre over the last 10 years.
5 stars fully deserved this time as well.

I was supported with my decision to buy my Audi with options explained to me . I was helped with forms by Sal who was very patient with me as I’m a bit rubbish with my iPhone.

Great MOT experience. Pick up from home, report on Pre-MOT by phone and video, required work carried out and car MOT'd and returned to my home. Excellent service. Highly recommend.

Great job,they collected the car and did the work on time and to expected budget. Thank you Dan!

Reception staff - particularly Harriet and Rachel - were extremely helpful, knowledgeable and kind. We were kept informed of progress and updates regarding our vehicle. Service staff also deserve a positive mention. Excellent customer service.

Very efficient and pleasant and competent staff.

I seen a Tiguan online and enquired about it, response was fast! Visited the Lookers Volkswagen silverlink and was assigned Steven Robertson, friendly & professional throughout! Very helpful and met my expectations. Ask for Steven Robertson if you are looking for a great deal and a genuine person !!

Great experience and quick turnaround on new car. Thomas was great from start to finish and kept me updated throughout the process

Car was seen to on time, and work completed ahead of schedule.
Staff were, as always, very knowledgeable, helpful and informative.
Not as expensive as expected.

We arrived at our given timeslot 9am collected our car back at 5pm does not take 8hrs for a service, when they found it. When our car war dropoed off it was clean inside out including windows. We got it back with fingerprints over the bonnet, fingerprints over doors spashed water droplets on passenger an rear passenger windows. Windscreen was cover in water runs for want of better word. An the service book not even stamped.

Everything went to plan - no issues

Excellent service as usual. Staff were friendly, professional and efficient.

I couldn’t give it a 5 star rating this time around, which is usually the case.

During the process of break fluid change a lock/nut on one of the wheel cylinders snapped resulting in an additional part/cost. I appreciate these things happen, but some offer to offset some of that additional cost would have been welcome (whether it be labour charges or VAT) whereas I had to fork out full price. To add to that, the replacement part required was not delivered in time for same day service/return, resulting in the car being kept overnight.

The staff themselves were friendly and apologetic etc. so can’t fault the personal service, else it might have been a 3 star rating.

Friendly welcoming and helpful staff made the whole experience stress free.
Everything was explained and communicated clearly

Wow, this is the best time I’ve been buying a car, would like to say thank you Audi Gilford,there are not enough stars to rate my sales lady Jidu on here.
The experience was second to none and presentation was amazing.
Anyone thinking about buying an Audi, go to Guildford Audi, promise you won’t be disappointed.

Absolutely horrendous car my daughter purchased from Audi farnborough, damaged paint, holograms, dents and scratches she was promised they would be taken care of.

Once they did the "prep" still has holograms still has dents who ever the neanderthal that did the polish job left so much residue all over it got it all into the black plastic left a sheet of sand paper on the scuttle panel the interior was filthy dirt in the peddles, I've seen better back street garages in Slough total joke of a car.

I've also questioned the legitimacy of the milage of the car as it appears to have done more miles than the clock shows, also impact damage on the side of the car that's not recorded for a 2nd hand approved used car it's shocking, poor response from the staff after letting them know we are still not satisfied with it.

Failed to respond to a follow-up email regarding the problems

Lookers have been chasing me multiple times to get my feedback which I would not normally provide publicly but since this is the only option I’ll provide it here. I dropped my car off for a simple oil service & inspection. After getting a text to confirm my car had “arrived” at the garage, I heard nothing more for the rest of the day. The link to track progress didn’t work all day. When I called the garage for an update I hit a recorded message saying please try later. I finally managed to get through on the phone at the very end of the day and had to then drop everything to pick up my car before it closed. I still don’t have the inspection video (probably because it wasn’t recorded) and I don’t have the details in writing, however it was verbally discussed at pick up. The service I assume was done to a high standard but I’m not a mechanic and that’s why I’m paying the main dealer to do it. I wish the same effort going into chasing feedback from me was also applied to the customer communications whilst they had my car, so I could plan my day better. 3 stars - need to try harder.

Took 9 months to repair faulty cell & parking sensors. Communication was a disgrace from staff, had to contact JLR customer services to get them to chase updates for me. Managers ignored complaints and were just as incompetent as the staff. Lois and Lauren in the service department deserve a special mention for being particularly incompetent with Lauren quoting me £1k for my next service but saying she could do it for £800 due to the poor customer service I have experienced with them, even though I can book this for just over £600 online with them, she even directed me to a third party who could do it cheaper and would be more reliable. When the car finally went in for repair the service person was new to the job but seemed competent so presumably he will move on to a more reputable company soon.

Additional information in relation to Lookers Response:
I did submit a complaint, first one on 24th April and after speaking to Ann in your complaints department on 1st May she asked me to resubmit for her attention which I did and am still awaiting a reply. My complaint to JLR was submitted at a much earlier stage, Paula in JLR complaints team did the chasing to your team on my behalf but even she struggled to get calls returned by Lois and Lauren and could not expedite the repair as the fault was with Charles Hurst Lookers.