LMV REMOVALS LTD | London Man Van Arvostelua 

I booked LMV for a repeat job. Their first one went smoothly and staff were great (18 May). I re-booked for 3 June having had 3 quotes (3 different reference numbers) for the same job. Within minutes, I had a booking refusal. Believing my booking to have been cancelled, I booked a few days later for the same job to be done on 1/6. This job was done without too much ado though the driver left the job just before it was finished. Luckily I had 2 friends to help finish and get the piece of furniture in the house. To my surprise I was then called this morning by one that same driver (Gregor) saying he was doing what I thought was the cancelled job for 3 June. I have just had a long and horrible conversation with ‘Marek’ from LMV HQ, saying that I have made the mistake of not reading my emails correctly or noticing different numbers relating to quote & booking references. For a job I believed was refused by them, they have now taken a deposit of £58.30 and will not refund this to me. I tried to explain that a customer should be allowed to choose options for a quote before it going to ‘booking’ on their system. Arik said there is nothing wrong with their ‘system’. I beg to differ. In the meantime, no refund for me. I will be taking this to the Trading Standards Authority.

Unresponsive to messages. Didn't provide reciept despite promising one. They completed the move ok.

Great service, good communication, quick packing and transparent pricing! We had Grzegorz come and help us, he was such a superstar! Will defo use again!

Really efficient, arrived on time and moved everything carefully and safely.

I received top notch service from this company at a decent price. They arrived on time on the moving date, worked fast and also were very kind. And there were no additional payment requests etc.

I was initially worried given some of the reviews , but Grigor was excellent. He was a huge help with the heavy lifting and although he was 90minutes late, he kept me up to date with his movements. I also expected him to be late as many reviews indicated this happened to them. If we move again I would use LMV.

Didn't actually use the service at the end, as I booked for a van online and didn't get any confirmation. Only took me to call them 3 days later to know that they have no availabilities on the day I booked. Refund came through fast though.

Please consider notifying the customer next time.

5/5 for my experience. On time, quick and considerate.

They are the worst man&van services I've ever used. If my friend is planning to move, I would strongly discourage to use them.

There was no call to reconfirm my move till the day.

To be fair, probably it is depends on who was assigned to your job. I had 2 men for my move. It was super slow moving out to begin with. There was a lift but they spent so long getting things out. It looked very inefficient and unprofessional too. Then we run out of the time when we arrived to the destination. We had to pay extra (114 pounds) to extend the job.

But their work was still very slow, chatting and moving light things first unless we asked them to move furnitures first.

Then one of the drivers picks a fight with our new neighbour and worked really slowly complaining his feelings were hurt. Finally we end up moving most of the stuff by ourselves up the stairs. I've moved more that 10 times in mylife but it was the worst moving experience EVER. Just remembering the experience made my blood boil.

EDIT: aggressive reply on Trustpilot accusing the customer of talking about the wrong company (after 'searching' for a username!) is another red flag. Used the Trustpilot link they provided with their emails and have supplied details of the booking.

I used this company two consecutive days and it all went very well. No surprises. Both Jan and Gregory did a quick and professional job. I would use again.

Thank you so much for Tomek and Justin for professional help with moving to the new place 👍

Great price. Timely service. However was quite unimpressed with the service on the day. I paid for an additional person to help move our things. We had a relatively small amount for a house move but the mover complained about how heavy the boxes were (we had no furniture apart from a bed frame I carried downstairs beforehand to help out). In the end I helped move the boxes as well (was planning not to as my back isn't great) as I felt quite uncomfortable. There were no thank yous and I just felt pretty let down by the overall experience.

My thanks to Tomek and Karol who did an excellent job! Quick and efficient service. Came on time. Worked fast and politely. The van which was sent was even bigger than the one I booked. So, this was the move one would call hussle-free.

Very disappointing service! Not only were they 1.5 hrs late, but then they moaned & wined the whole time. I booked two men so that I didn’t have to do the lifting, sadly that didn’t happen as one of them was on the phone the entire time!

Have called & emailed twice to complain & ive not even heard back from them!

First time using LMV but a very pleasant one! Tomek and Karol gave an outstanding performance. And believe me, second floor, victorian building without a lift and a lot of heavy carrying! Professional service and exactly as expected. No quibbles! Very impressed!

Mila obsluga dzieki bardzo Tomkowi i Karolowi za szybkie i przetransportowanie rzeczy

This company needs more office personnel - they rarely answer phones and are difficult to get hold of. However, they are a cost effective and reliable service. The two chaps who moved me on Friday were polite, friendly and hard working. And they were so careful with my belongings, securing everything in the truck and taking regular photos - Jan and Ralph are to be highly commended on their work ethic, really good guys, highly recommended.

Tomas and Karl were very professional, fast and efficient. I have used this company a few times before and they always provided excellent service. I would highly recommend them to family and friends.