Lloyds Banking Group Arvostelua 

Awful customer service today at Lloyds Kidderminster. I decided to support my local bank with an issue that I could have called the call centre to do. But as they are few and far between now I wanted to do it in person. The bank was empty so I went to the desk where a gentleman in a suit was opening bags of coins. I told him what help I needed and he said. "Is that it, can I go a see the ladies at desk by the door". So I proceeded to there desk. There where two ladies tittering around on an iPad (looked like training to me) One lady who didn't even bother to look up just said "Wait 2 mins".
By this time another gentlemen had been sent to the desk to be ignored too. I waited around for a few minutes feeling really awkward and ignored. So I walked out. Can't believe there where 3 people there and no one give a damm about there customers. Without us there is no bank. So frustrating.
On a side note 5 mins before I went to pay some cheques into Halifax opposite who where amazing. Very helpful for the moment I walked through the door. I know they are all part of the same group but maybe Lloyds need re train there staff to the same level as Halifax. Rant over. Internet banking for me going forward.

I have experienced extremely poor service from Lloyds Bank. After encountering fraud on my account—an issue for which I should be protected—I was disappointed to find that the bank did not provide the necessary support. Instead of safeguarding their customers, Lloyds Bank appears to penalize them for the actions of fraudsters. This level of service is highly unacceptable.

Absolutely dreadful service....another bank closing its branch in the week. Busy town centre and the bank isn't open.

Absolutely dreadful amount of hoops I'm being forced to jump through to transfer my money away from Lloyds. Fraud team takes 20 minutes per call, a max of 25k transfer per day. Wasting an hour to transfer MY MONEY to an account that actually pays a reasonable amount of interest.

DO NOT USE LLOYDS.

Would strongly advise not to take an insurance policy out with Hastings, Lloyds banking group handle their claims and I have to it has been the worst experience I have ever encountered with a service provider. Insurance companies advertised about being fair and making it easy for their customers to make a claim. (We have been with Hastings for 3 years and have never made a claim) this is something that has not happened with Hastings / Lloyd’s. I would never use them again and will now be cancelling my policy with them immediately.

After many years client of the Lloyds bank they closed my accounts without any notification.

I am a volunteer and signatory to a charity with a Lloyds business a/c and have been a personal a/c holder for 60 years. I have watched customer service be downgraded over the years, and apparently now Lloyds policy is that different departments don't talk to each other so I couldn't get help from my branch re a query about the business account. Time for a change.

I reported that I had lost my credit card to Lloyds Bank on Saturday 15th February at around 1pm. My new card arrived today 18/2/25 within two working days. An excellent service.

Ridicoulous excuse for a bank, they will not give you Mortgages, Loans, Credit Card or anything of value, if you are earning less than a 100,000£ per year. They will not help you in any way, shape or form and you will always end up asking for it to some other bank. If they do give you the money, it's because they will make the triple on top of it with interest, literally, they will take 3 times what you've asked. SHARKS, DO NOT WASTE YOUR TIME WITH THEM!

They closed my bank account without informing me or giving me any notice. I understand they have the right to do that but they are withholding our funds & yet demanding we pay our mortgage which is also held with them.

I have already told them I have having the worst time with my health and the stress of trying to get it resolved has caused my physical and mental health to deteriorate. They’ve made no effort to understand what I am going through of what I need for support. Treated like criminals when we haven’t even done anything wrong!

They simply do not care about their vulnerable customers and do not want to investigate anything properly and fairly. They have broken three parts of their own terms and conditions so just shows what a waste of time they are.

The review below was right, good luck with Jayne Opperman - brags online about her customer service passion and expertise but zero care or interest.

Well Firstly I must say if any of you ever have to deal with -
•Jayne Opperman - CEO, customer relations.
•Tracy Rose - Group Executive Complaints
•Lee Hayes - Complaints Handler
Then I wish you all good luck. I made a payment on my credit card which the vendor never received or contested. However, the debt was added to my account nonetheless to be paid. I raised this issue with Halifax after the 30 day period inline with protocol for a section 75 claim back. Baring in mind they wanted evidence of this for a transaction that never happened, what possible evidence could I supply. No order number or receipt ever existed. Just the payment shown on my credit card statement. Tracy had contacted me saying her colleague would be in touch later that day. Lee, called a several days later. Initially he reimbursed the money and agreed that the bank had handled it terribly and should have been in touch to explain the procedure. To this day, they have never contacted me. This alleged transaction took place in October 2024. Lee told me lots of things on the day he rang me, none of which appear to have been correct, or indeed happened. The main one being that no further action would be taken by the bank as he had been tasked with overseeing this Complaint, which would supersede any further contact from the bank itself. This was incorrect. After explaining to me that I would keep the refund unless the vendor could prove that the transaction did take place, and they had 30 days to do so. This passed by and was never challenged. However, Halifax deducted the money from me once more as I had not provided them with the evidence that they had asked for 30+ days prior. How could I possibly surrender any such evidence to them in my defense. I contacted the above named 3 once more to explain what had happened and I have never received a response, so have ended up paying the debt. So much for section 75 security. I have been duped by my bank, not the vendor, this lay solely with them as the response explained why they were adding the debt back to my account for payment. It should have been an open close complaint. Lee was actually more interested in getting me to agree to closing the case down so he could pat himself on the back and presumably earn a high score for successfully dealing with this complaint in a timely manner and bringing it to a speedy, satisfactory conclusion for their customer. How false, the reality could not be any more polar opposite. I refused to agree to it, as I knew if it all goes wrong at the end of the month, starting over would be a nightmare. I have never dealt with such incompetence at such high level. The bank never followed correct protocol for this situation and the Chief Execs office failed on all counts, miserably. If the CEO fails to sort out their customers complaints, then who else is there to do so in that organisation. The ombudsman is the only other port of call.

I have been with Lloyds for 32 years. Not had many problems to be fair. However trying to set up an account for my child has been like pulling teeth. I have rung customer service twice and they don't have a clue. I have been trying to set up this account since November. Now January and I have still not succeeded! The application goes through but then nothing..... it's like tumble weed...... how many times will I need to fill in the same form for it to be successful? I even had to change my account from a free to a chargeable one just so I could get this account for my child..... to which I still don't yet have!!!!!!

The staff at the Knowle branch on the Wells Rd always deliver an absolute first class service and today I was really impressed by Lisa who was not only knowledgeable but throughout was patient, spoke with such clarity on a range of options whilst demonstrating fabulous interpersonal skills.

Need to train staff in the correct procedures

Today, I had to support my friend with autism to ring lloyds bank to help them with their online banking. Due to their ASD, my friend finds phone calls immensely anxiety inducing. I was genuinely disgusted by their treatment of her. I work in the public sector myself and I would never talk to anyone that way, let alone anyone with additional needs, so the excuse that they weren't aware doesn't not matter. They were getting increasingly impatient with her, using a condescending tone and patronising, very clearly being disrespectful towards her. I understand it can be a stressful process but it was genuinely horrible to witness. My friend was quite upset afterwards and so was I. No one should endure that.

Very bad customer services.

I'm a customer of 40 yrs plus, with substantial savings with the group, and a shareholder. My father in Law sadly passed away, I approached Lloyds to open an executors account as an executor of his estate (which is substantial) - nothing doing, I am still awaiting a return telephone call after 3 days. Shocking, totally unacceptable, I worked for Lloyds myself for 30 years as a senior corporate manager, it's so saddening to see how far the organisation has fallen professionally.

Had reduced my account balance to zero a few years ago as the interest rate was terrible. Asked them to close.

This week I start getting messages from Llyods saying I have to log in. Log in results in error please try again later.

Rang up and was advised I need to go into branch. Went into branch to close the account. What a waste of time. Took about an hour to sort.

Accounts can be opened online and actioned but they need me to go in physically to close?

Very unhappy with the service and the time wasters. I won’t be using Llyods again.

Avoid Lloyds bank like the plague

The mobile app is shocking, I went in to approve a transaction Lloyds declined the transaction and then reported my account for fraud. Blocked my card, blocked my account and I had to go into a branch to gain access.

I had an actual fraud transaction last week, 3 attempts and Lloyds let the transaction go through. £300 out of pocket, you cannot get through to the fraud line staff frequently hang up the phone and wait times are over an hour I spent 6 hours ringing through to Lloyds after being hung up on twice and the issue was still not sorted.

They even block mobile app transfers, I do not recommend this to anyone. They are overly cautious when you try to spend your money but let fraudsters get to it.

This company that controls Halifax bank use a system to process bank account applications cifas and CRAs but when they do checks they only read what these companies hold but never stop to think this information could be false they just bully and target protential customers with it and decline you, banks used to help people with opening account 15 years ago now they see you as a risk cos of this nonsense no wonder people are losing faith in uk banks these days turned into pure arrogant bullies it's pathetic 😠🙄