Lloyds Banking Group Arvostelua 

I have an old account with Lloyds Bank, which I would like to cancel. I spent 15 minutes on hold, and when I spoke with someone I was told to go into a branch. I politely asked why it couldn't be done over the phone, and the lady repeated "go into a branch" and then hung up on me.

Ended up with Lloyds Bank Insurance as the underwriters of my home and contents insurance. Bought through Hastings insurance who were the brokers.
Our property got a lot of storm damage in Nov 21. Lloyds have refused to pay out because apparently having a roof blown off in a storm wind is wear and tear. If your unlucky enough to have Lloyds bank insurance as your underwriter. Do not let them send out their builder, get your own quotes. Take lots of photos.
Lloyds appointed builder thought it was appropriate to take a photo of my wife… which was included in the insurance bundle!!!! They took photos of parts of the house that were unaffected by the storm… this apparently is ok if your Lloyds bank insurance
Absolutely terrible company and will do everything in their power not to pay a insurance claim. My claim is now going to the Financial Ombudsman. I have learned a hard lesson to check the underwriter and personally I won’t touch anything that Lloyds bank insurance claims to insure.
They will write a reply to this, but to be honest it’s just crocodile tears…
Your money your choice… my choice is NO to Lloyds Bank

Requested some more details on their Quality of Life survey which in previous years they were happy to give but now they refuse.

Very poor customer experience. Waiting times, being passed around, systems that don't link up. If you are thinking of signing up, then you may wish to consider a bank that has got it act together.

I have had the BEST customer service today from Lloyds Banking. They should be rated 5 ⭐️⭐️⭐️⭐️⭐️ It’s just makes life so much easier when you are dealing with professionals who are really good at their job and can help you. Absolutely made my day👏 . Amazing team. Grrreat Service. Thank you so much Lloyds customer service team.
Happy New Year. Mrs Cameron

Avoid Halifax Home Insurance at all costs. Made a small claim for storm damage and apparently staff get paid a bonus to decline your claim. Said wind speed was 54 mph and they require it to be 55mph. Wind speed measured 10 mile away from our house. Now referred the crooks to the Insurance Ombudsman. Look elsewhere there are plenty of reputable companies out there

This is the worst car insurance I've ever dealt with...avoid at all costs, unless you are happy to be on hold for hours on end trying to sort a claim out.

I contacted Lloyds Telephone Banking today as I wanted to make a closing payment on my Platinum Credit Card. I went through Security etc and was then transferred to a further department who would also Close the Account?
The representative I spoke with asked why I wanted to close and i explained I had no further use for the card.
He proceeded to then offer further benefits/talk over myself which was REALLY Rude/Annoying.
I asked him to take payment and close the card - he proceeded with his Auto-Pilot so i ended the call.
Lloyds Banking Grp, when a Customer tells your Employees they have NO FURTHER USE for your products, please tell them to LISTEN and NOT talk over people.
I will now make the payment to clear my balance and cut the card up.

Jaz from customer service is brilliant then the lady before was brilliant but the one before her was lovely mannered just didn’t have a clue!! I’d love to give Jaz a 5 start but the fact I spent two hours on the phone doesn’t warrant a 5 start so I apologise mate! But you done a great job! And I appreciate your time!

I have spent 4 hours trying to access my online account. I appreciate that security is important but they failed miserably to address the situation. Interestingly, they now try to resolve complaints at the time - which is fine if the complaint is straightforward. Mine wasn't!. So after spending an interminable amount of time writing the complaint up and reading it back to you they promptly tell you that they are not going to uphold the complaint! No thorough investigation to establish the root cause of the issue.
Lloyds - I can see that you don't bother reading these reviews - it is time you did. I have been a customer for 42 years - but I will be changing to an alternative with good customer service such as First Direct.

They have closed every branch near me for miles.
By your side !
Disgraceful , should be struck off as big as they are.

Pathetic bunch of scumbags!
After passing all of their numerous security obstacles I am now locked out of my Lloyds accounts. This stupidity is compounded by the fact that no one is answering the phone that can actually help.

These are the lowest, they don't seem to bother where you are located or what your circumstances are, they just stop the account movements and indeed any account operations on a bloody whim. The least one would expect is for a bank to have a proper manned, working contact number in case of problems caused by their incompetence.

I have been with these a few years now, but being out of the UK and relying on internet banking through Lloyds has been a serious error.

Lloyds and myself will be parting company as soon as I can get them to answer the phone. One thing that One does not want is an unreliable bank.

2:45 am before the phone was answered, before that I was in queues quoted as fifty minutes to an hour, which on an international number is not acceptable.

The service was pathetic, when challenged they seemed to think locking people out of their accounts was a good security move. The incompetents obviously didn't think a phone service was required to supplement this.
Now I am trying to close the accounts and even though a representative told me that my money overpaid many months back and residing in my credit card account would be refunded, it wasn't, and they want 3.5% to take my own money from the card account!!

The lunacy is beyond belief.

I have been with Lloyds for a few years, did not feel the need to change until I changed my car, I asked for my insurance to be transferred to my existing policy and was refused! they offered a new policy double of any other insurance company and to get out of the policy they could not maintain I was charged over £100. then I get a threatening letter because they only took £4.20 instead of £42 DD. I will never use them again and I will not be recommending them to any who give a wide birth!

I have spent weeks and weeks and weeks on the phone trying to sort out the Cardnet PCI Compliance. When eventually you get to speak to a human being - one of 2 things happen, they either put the phone down or they just dont know or care how to help and so they just pass you from pillar to post. I am sure i have made more than 25 calls to them. In all my years of working they have to be the worst company to deal with. Its a big con anyway why should we be charged for some stupid administration and they wont help because if they dont help me become compliant they will still get paid ! So its not in their interest to help because they might lose their job if the charges dont come in. I want to live on a desert island where im not having to please other people and give them passwords and be compliant !

This banks is s joke when deals with bereavement dealing with is bad enough and Lloyd's add to the by taking a long time to sort this out in readiness to close my mothers account cock up after cock up had to keep calling them and going through everything time and time again given times but not met.
Untter and total incompetence at a time when you least need it.
You need to get a grip with this Lloyd's
M j cahill

M Simpson in the escalation teams has been fantastic, thank you for going above and beyond.

I was dual insured 3 years ago. The other insurer was prompt in refunding me half of the overpayment.

Lloyds have been appalling in doing the same and this still remains unresolved.

I have had to chase them time and time again to get them to speak to other insurer to verify the situation but no one does, or takes responsibility. They take little pride in their jobs and different people answer the phone each time, each saying they will get the dual insurance department to act, but they never do. So I have raised a complaint.

I have been a Lloyds bank customer since I was 14. I’m now almost 60. I’m outta here.

Pretty happy with Lloyd's. The phone banking app never let's me down. Recently got in touch ref suspicious activity on my account. In the end all could be explained but they were so on it and got in touch immediately. I appreciate the quick response.

Lloyds runs a company called Clover Merchant Services. One of my regularly used suppliers uses this service & when they take a payment via my credit card all that shows on my statement is 'Thank you!'

My supplier has made several attemps to correct this but has had no success. It took me over an hour to realise that the payment was to this particular supplier.

Recently received scam message re account and to give log in details, obviously didn’t. Rang Lloyd waited on phone for 45 mins for reply, person just wasn’t interested, not us she said ignore, no details requested, I then messaged them not had reply of course. I have also received countless letters at my address for someone who doesn’t live here, ever has, with their accounts numbers on it. I have taken to branch, mentioned it on phone and written, not one reply. Kirsty on phone didn’t think it important, obviously person who has used my address was not checked out properly. I complained re waiting so long and that I never have to wait so long with other bank and she said , can you believe, they can’t be as popular as us. I have been with my other bank 40 years plus and never received a scam message. Only with Lloyds a few months and this. I was considering an ISA and savings account, will be removing my money as I do not trust them.