Great customer service, very informative and helpful, I recently had my first accident and they talked me through my options and what will happen next. Couldn’t have been better to speak to.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Great customer service, very informative and helpful, I recently had my first accident and they talked me through my options and what will happen next. Couldn’t have been better to speak to.
Yritys on vastannut
I work alongside Lancaster Gate and have nothing but praise for them and their work. Nothing is ever too small for them and considering they are a relatively small sized team, they are always so... Näytä lisää
Yritys on vastannut
Sadie was very helpful with explaining the claims process, our options and getting the claim logged after my son was knocked off his motorbike by a car driver. She was patient and knowledgeable with m... Näytä lisää
Yritys on vastannut
I had a wonderful call from Sadie, who checked in with me in a warm and genuine call and talked me through options for the future after my recent crash. She made me feel more hopeful and in control of... Näytä lisää
Yritys on vastannut
Lancaster Gate Assistance is a motorcycle hire and repair solution who provide market-leading claims solutions that are tailored specifically to our customers’ requirements. With our Head office based in Norfolk, our many repair and logistics centres strategically located, we are well established to ensure we deliver and collect motorcycles from anywhere in the United Kingdom.
Unit 21, Diss Business Hub, Hopper Way,, IP22 4GT, Norfolk, Yhdistynyt kuningaskunta
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Was greeted on the phone by an agent called Sadie! Exceptional customer service from Sadie very pleasant, knowledgeable and extremely supportive, talked me through the process and explained everything throughly. Thank you Sadie for your supportive help

Vastaus yritykseltä Lancaster Gate Assistance
It weas very easy to navigate the options on the phone, I was then put with an excellent agent called Sadie who was very pleasant to talk to and really helped me to understand the processes that I needed to complete. She was very clear and made me feel supported. Thankyou Sadie.

Vastaus yritykseltä Lancaster Gate Assistance
This is my first time ever having to do something like this so I was very confused at first but Ethan who I was talking with today was very polite and helped me understand everything I needed to and was very patient which was very appreciated.

Vastaus yritykseltä Lancaster Gate Assistance
Tyler Sheppard,Dan and all the others that I've dealt with are such genuine, friendly people.
A true pleasure to deal with.

Vastaus yritykseltä Lancaster Gate Assistance
She was absolutely brilliant straight to the point cheerful happy and instilled confidence I thoroughly enjoyed the chat with her even with the circumstance. Absolutely nothing bad to say. Thanks everyone

Vastaus yritykseltä Lancaster Gate Assistance
Sadie was extremely helpful and very professional through out. She made eveything easy and smoothly, she answered any questions I had and made sure I understood eveything throughly. Thank you Sadie!

Vastaus yritykseltä Lancaster Gate Assistance
Very helpful extremely professional and very patient.

Vastaus yritykseltä Lancaster Gate Assistance
The person on the phone was very understanding and very understanding great service couldn’t recommend more.

Vastaus yritykseltä Lancaster Gate Assistance

Vastaus yritykseltä Lancaster Gate Assistance
Very poor service told me to get my moped fixed still waiting for them to pay me left me no money for food rent or gas and electricity and every time I talk to them its a different story

Vastaus yritykseltä Lancaster Gate Assistance
Thanks Kaitlyn she was kind and clearly I made her day 😂 but was all good

Vastaus yritykseltä Lancaster Gate Assistance
Sadie accepted my claim offered me a hire vehicle and great assistance gave me pros and cons of each option and really broke everything down I wasn’t sure of
highly recommend their services to anyone making a claim

Vastaus yritykseltä Lancaster Gate Assistance
Super helpful with all my questions and really friendly and welcoming.

Vastaus yritykseltä Lancaster Gate Assistance
I was hit from the back by another motorcyclist, who then rode off. I had it all on my camera and a shop camera too, LGA covered every angle of this claim, from retrieving my bike, having it repaired and stored safely. I was given a replacement bike too, very quickly. I was always kept in the loop as the investigation was underway, and was very pleased with the final outcome. Have been with LGA for 2 years so far, and have no desire to leave. 100% recommended.

Vastaus yritykseltä Lancaster Gate Assistance
Called and spoke to Tyler Sheppard yesterday who was incredible! He was so helpful and understanding and explained everything great! After going through each section he made sure we were happy with what he was writing and and made each following step really clear to understand, especially for someone who's never dealt in a claim before. Couldnt have asked for better assistance! Thanks so much Tyler!

Vastaus yritykseltä Lancaster Gate Assistance
The guy we was on the phone with was really helpful and quite easy to speak with, no beating around the bush and was direct to helping us

Vastaus yritykseltä Lancaster Gate Assistance
What a refreshing experience.
Dan dealt with my call with care and kindness. He was also extremely accurate in taking down the details of my incident and informing me of my options. Excellent service! Thanks Dan.

Vastaus yritykseltä Lancaster Gate Assistance
Sadie Adams Was very helpful on the phone as it was my 1st time dealing with insurance claims she was very clear and informative

Vastaus yritykseltä Lancaster Gate Assistance
Called up, and had Daniel answer the phone. He was a great help very to the point. Was eager and had an amazing attitude. He’s a credit to your team.

Vastaus yritykseltä Lancaster Gate Assistance
All agents I have spoke with were very helpful and understanding and took great lengths to make sure I understood everything that was going on. They were also very polite and supportive especially after I had just been crashed into. Would highly recommend.

Vastaus yritykseltä Lancaster Gate Assistance
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