Lexmark Arvostelua 

Lexmark annulé simplement la garantie d’une imprimante laser car j’ai utilisé un toner d’une autre marque que la leur. Aucun technicien n’a vérifié d’où venais le problème, donc la panne est obligatoirement à cause du toner. Je vous laisse réfléchir avant d’acheter cette marque!!!

Sur 4 imprimantes laser, toutes ont rencontré rapidement des problèmes.
Concernant la dernière, elle était sciemment mal réglée à l'origine ; curieusement une mise à jour du firmware a réglé le problème, autant dire qu'elle était livrée avec un firmware qui lui faisait consommer 2 fois plus d'encre. Vous mettez juste du temps à vous en apercevoir : tout bénéfice pour la marque au prix des cartouches.
Au bout de 4 ans, elle a lâché. J'ai demandé au fastidieux support technique un geste commercial sans succès.
Quant aux autres, souvent des rayures à l'impression dues au bac de traitement d'images à changer (le prix de l'imprimante neuve).
Je suis donc passé à une autre marque reconnue (commence par un B) et j'ai été surpris par la facilité d'installation et de paramétrage et par le fait que les imprimantes sont livrées avec des cartouches pleines, contrairement à Lexmark.
Lexmark ? Plus jamais.

I am actually quite happy with the actual performance with the Printer, but had an issue with supplies. The Support confirmed they would send new Toner free of charge. They have my physical address, my mobile number and there are people available to receive a parcel all day. Guess what? No calls, no messages, no email, no note in my mailbox saying they tried to deliver. Apparently the supplies were returned because we were unavailable. And today I received this:

Valued Lexmark Customer,

Your Case, CAS-1946514-XXXXXX, has been marked "Resolved" as of this email.

Guess what? I don't feel valued at all. Xerox next stop!

I BOUGHT A PRINTER THAT I CAN'T REFILL THE INK. BECAUSE OF THE TONER CHIP. THEY SHOULD AT LEAST LET YOU RESET IT A FEW TIMES. COST FOR NEW CARTRIDGES IS $500-$700 OR MORE. i ONLY PD $150 FOR THE PRINTER. I'M A SMALL BUSINESS OWNER AND CAN'T AFFORD THAT. NOW I HAVE TO JUNK IT FOR SOMETHING ALITTLE MORE AFFORDABLE TO USE

Bonjour,

Deux imprimantes en panne depuis plusieurs semaines. Impossible de résoudre les problèmes techniques rencontrés. Je passe mon temps à imprimer et à envoyer des messages d'erreurs à Lexmark sans succès. Temps perdu et imprimantes non fonctionnelles en couleur et maintenant HS.

Had a fantastic experience with Lexmark support today. I've got an old printer that has developed a fault and they have agreed to replace a part, as the number of lifetime prints was below the expectation for the life of the part.

Very pleased with the way they dealt with the issue.

Could not get my laser printer to connect to wifi or any other means. Called the 1300 362 192 number.Just spent over an hour on the phone to Lexmark's so called customer support Australia. Outsourced to somewhere. The person had very poor English. Could don't fix the problem as he did not have any idea, kept putting me on hold while he some to a supposed expert. A complete waste of time, I still have no connection at all.
Will go and try to get my money back and by a Brother.

J'ai aussi une imprimante Lexmark CS 317 DN qui rencontre le même problème. Une cartouche Magenta est encore pleine et j'ai un message d'erreur - niveau très bas. Toutes les impressions sont bloquées même en noir et blanc

DO NOT RECOMMEND THIS BRAND! Customer service is awful - how do I know? Because I've had to call SO many times because the printer is crap and will never stay connected to print. I have wasted hours of my life on the phone with these people and they always have to remotely log in to the computer to reset their machines...over and over. It's ridiculous. Never again with this brand.

I thought Lexmark was a reputable company. Purchased a printer for over $400, printing quality is below average and ink costs are ridiculous.

Customer service is appalling! Impossible to communicate with, and when you finally get a quote to repair the machine, it's more than the original machine.

good printer. WORST WORST WORST SOFTWARE!!!!! THE WORST EVER SOFTWARE I HAVE EVER ENCOUNTERED!!!! THE WORST! WE HAVE BEEN FIGHTING IT NOW FOR 3 YEARS. I HATE THEIR DRIVER FOR THE PRINTER AND EVEN WORST THE SCANNER FOR THE ALL-IN-ONE PRINTERS. THE WORST!!!

Great until you need a ,very hard to find, new toner at expensive cost. Compatible toner does not work. After managing to buy a "golden" black toner cartridge, the imaging kit failed at 12k impressions and support said it was depleted. 3 Month on this soap opera with Lexmark Brasil. The cost: half a new printer price and impossible to find in Brazil. Stay far away as possible from this one.

Top notch customer support- received exemplary service from the EMEA customer support- will only buy Lexmark Printers

Qualita' pessima e supporto ancora peggio.
Sto parlando di una stampante Lexmark MB2236ADWE acquistata meno di un anno fa.
Le cerniere dello sportello sono sempre state rigide e di pessima qualita' fino ad arrivare a rompersi in breve tempo. In assistenza il danno non mi e' stato passato in garanzia e mi e' stato proposto un preventivo per la riparazione superiore al valore della stampante stessa !!!! Semplicemente assurdo!!!! MAI PIU? LEXMARK in vita mia !!!

Worst printers don't buy! They work for 1 year only and then problems are starting

I have a Lexmark MC 3326. A piece of garbage. The page feeder has never worked and it is always putting itself off line. But with all that it is still better than their tech support. I have been trying to get help for about 6 months. I started 2 weeks after I bought it. Every once in awhile they ask for info that I have already sent several times and say they will be right on it. So far no help!!! DON'T BUY!

The software and setup are for the occasional user a complete nightmare. e.g. SMTP not setup. I don't want a message as regular and annoying as the stupid paperclip was, and I don't want to read 20 websites and drill through the setup to find a 'disable' checkbox that should never have been enabled. Printer great. Software (as usual) a mess.

Manque de fiabilité & Service après vente déplorable

Je possède une imprimante laser couleur MC3224DWE depuis presque 2 ans, j'ai imprimé environ 200 pages en 22 mois.

Depuis qqs semaines elle m'affiche firmware error

Je possède une garantie de 2 ans
Le point de vente ne la reprend pas pour réparation car les imprimantes sont trop lourdes et pour éviter des risques de casse c'est lexmark qui effectue un service de sav à domicile
Je contacte donc à partir de septembre le support technique de lexmark qui me confirme ce mode de fonctionnement pour la garantie
Je passe plusieurs appels et au cumul passe quelques heures avec les services techniques (dans un français très approximatif) et en résumé

1) ils refusent d'intervenir car la garantie est expirée (sur la facture il est écrit qu'elle le sera le 07/12/2021) !! Je leur ai donc envoyé la facture . Environ 3 appels et 2 heures au téléphone

2) ils doivent mettre à jour la garantie associée à cette imprimante ? pour ensuite intervenir.
2 nouveaux appels pour avoir cette information

3) Chaque fois que je rappelle le support lexmark ils me disent que la décision n'est plus chez eux mais dans un autre service que je ne peux pas joindre évidemment.... et qu'il n'est plus nécessaire que je les appelle..... !!

4) Evidemment aussi, on se rapproche de la date de fin de garantie....

C'est incroyable mais lexmark peut le faire !

I have used Lexmark printers for more than 30 years. I have had excellent results with the printers. However, the recent change to cdw for supplies is a real pain in the ass. Totally disorganized and very difficult to place an order for something simple as a toner. Time for me to change printer brands at all of our locations. They will never know we changed since we are a small customer, only 47 offices. Oh well.

I purchased a Lexmark color printer (C3224) through an office supply company and used it for approx. three months before it told me the black toner was low. I replaced the toner and it started flashing a red light and error saying black cartridge problem, replace it 32.40B. I did replace it with yet another new one and got the same error. I called Lexmark and was told they would send me a toner that sometimes they are set for different regions. I received the cartridge and put it in still the same error code. I called Lexmark again and was on the phone for hours trying to let them connect to my computer and have me reset the machine countless times to finally told they would send out another printer, they did and it was not in good shape when I received it but I connected it and put in all four color toners and turned it on to get the same error pop up. I called Lexmark yet again and stayed on the phone for countless hours again to be told that they would send out another exchange printer. (which means used). Really, As much as you pay for the printers and they Lexmark expects to treat there customers like this. I also have a huge problem with the language barrier from the representatives at Lexmark along with the supervisors not being willing to talk to the customers they want to text the lower level employees and have them convey their message. I WILL NEVER BUY LEXMARK AGAIN!!!!!!