-- Previous comment Lots of issues with support and getting help: I've been trying to get help with a ticket transfer for 5 days straight and have not received any response despite sending multi... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
-- Previous comment Lots of issues with support and getting help: I've been trying to get help with a ticket transfer for 5 days straight and have not received any response despite sending multi... Näytä lisää
Yritys on vastannut
Moving house can be stressful but remembering to change your address with everything and everyone it's easy to mis out something. I contacted Lets Do This by email. I got a reply quickly asking a fe... Näytä lisää
Confusing registration process. I was registering for myself, and then suddenly and unexpectedly I was forced to register for my daughter. I had entered that she had a qualifying time by gps, but I wa... Näytä lisää
Booked an event.. but my email confirmation didn’t come through, emailed LDT and they quickly confirmed that my registration and payment was received and resent the confirmation email.. Love this co... Näytä lisää
Let's Do This exists to inspire anyone and everyone to have incredible moments, make unforgettable memories, and feel alive. With 1000s of incredible experiences to choose from, we're here to help you find your next moment whether it is running, cycling, triathlons, swimming, trail or obstacle.
Smiths Building, Lower Ground Floor, 179 Great Portland St,, W1W 5PL, London, Yhdistynyt kuningaskunta
On vastannut 94 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Manuel was super helpful and efficent with my query today. Really great customer service, would totally recommend!
Very prompt, friendly response to my query about transferring my reservation to someone else if needed. Thanks Frankie.
I want to personally thank Frankie C for the outstanding support he provided whilst trying to resolve an issue with a good for age application for the London Marathon. From the very first response, it was clear how genuinely understanding and invested he was in helping resolve my issue. Frankie replied promptly, explained everything clearly, and went far beyond what I would ever expect.
It is genuinely rare to come across someone who cares this much about doing a good job and about the person on the other end of the conversation. His professionalism, empathy, and willingness to take ownership made a stressful situation far easier to deal with. I really hope his managers see this feedback, as Frankie C is a huge credit to Let’s Do This and exactly the kind of person every customer hopes to interact with. Thank you!
Prompt and efficient response and service from Manuel who solved my issue with minimal hassle.
Warm and friendly manner, thank you
They reply in timely manner and are very polite.
Excellent communication and refund issued in a timely manner many thanks Frankie
Had a problem finding my booking reference so I emailed to get it
A very swift reply and problem solved
Answered my question when I couldn’t find information via app on the phone
Very prompt response in regards to a registration confirmation for the 2026 Cardiff Half Marathon.
I had a problem with my payment which was resolved quickly and with excellent communication throughout. First class.
From the start, one must acknowledge that Let's Do This! is operating at a disadvantage, and has done well considering. I am a long time casual Ragnar race participant (once every couple of years). When the purchasing was internal to the Ragnar site, it was super convenient and intuitive, and linked to my Ragnar account, so I could see from one site my registered and historic events. When the Ragnar team outsourced it to Let's Do This, the overall interface became much less convenient to the customer, just from the nature of outsourcing and having to deal with two vendors. That said, the Let's Do This team is very responsive to requests for help, and the site is intuitive and effective enough that my teams have had no issue getting registered for events.
I was pleasantly surprised to get a quick response to a late night chat session. It said it would refer me to someone who could help and they would respond to my email. The very next morning was a reply and the problem had been solved. Quick, responsive and very friendly. Frankie was truly a pleasure to work with!
I had a persistent issue logging into my Let’s Do This account - the system kept saying there is a problem with the email address I was using. After trying the AI chat help, which wasn’t able to help resolve the problem, I was referred on to a human support person. Manuel was very helpful and super responsive, and it took a couple of days, but he managed to get it sorted for me via their development team. I really didn’t expect such great personal service from Let’s Do This!
The site is a little glitchy and slow (it was a long wait to see if my registration went through) but the online help agent was amazing and resolved my issue quickly. Thank you Manuel!
Great company with amazing customer service!
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Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
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