Leslie's Poolmart Arvostelua 

Purchased RIGHTFIT salt cell from Leslie's Grand Prairie, TX, and it quit working 1 month after expiration of warranty. Contacted Leslie's Customer Care 1-800-537-5437 on Sunday 5/12/26 (case #05522487). They requested proof of purchase and pictures via email which I promptly provided. Team members promised they would see what could be done. Followed up with daily emails and phone calls NOTHING HAS HAPPENED! POOR CUSTOMER SERVICE!!!

I went to store 705 and had a great experience .Duane was so helpful and knowledgeable. I will certainly go back .

I would give zero stars if I could stilll submit this review.

I received a complete pool package and waited for my installer. When my day on the schedule came, I was met with disappointing news. Not only was I missing parts. I was sent random parts from multiple kits . My installer was unable to install the pool and even identified used parts! When I called the customer service all 3 times there was no solution or urgency. Each time I was told to wait 24-48 hours for them to even reach someone . No resolution.

I ordered discountsl direct pool and had no issues . Never use this company!

I made a $5000 purchase of a new pool heater. Per their perks program, I was expecting to receive $200 in credits, free delivery, and 50% future pool supply purchases. Fast forward 6 weeks, and I have received nothing. I've contacted support 3 times, and was told, each time, to wait 24-48 hours for resolution. The company is a joke. They shouldn't have a well advertised perks program but then not provide the perks they promise.

I have been using Leslie s pool for 20+ years. I have shopped there and then left due to lack of knowledge by the staff. Now I will always go to Leslie s pool with "the new manger , Todd at the helm. He is so helpful, friendly and knowledgeable. He goes out of his way to help you like the old school, hometown, mom and pop store. I am just so in awe of him. Leslie s pool has an asset in Todd. Never let him go!. If Leslie s pool could duplicate him in all there stores, they would put every other pool store out of business. Leslie's pool is my first and only stop for everything pool.

Purchased a Polaris Pb 4-60 pool booster pump installed 2-23-2026. Pump stopped working on 6-17-2026. Called Leslie’s for a replacement, it had a 12 month warranty. They told me after 90 days to contact manufacturer. Manufacturer gave me a list of pool companies in my area to call to schedule a repair. No one can come out for 6-8 weeks. They really don’t want to deal with it apparently not money to be made on warranty repair issues. I’ve been a good customer with Leslie’s for 16 years. This is no way to treat a customer.

I ordered a part and returned it for a refund instead they charged me again. They can’t refund me until that charge has cleared bank. So they owe me two refunds for a part they have back. I believe this was on purpose after reading so many bad reviews. This company scams people and is obvious. The BBB needs to get involved. I wish these criminal companies would be shut down but for some reason they keep getting away with it. So Sad!!!!

I ordered a Hayward - W3T-CELL-15 Turbo Cell (T-CELL 15) Salt Cell with 15-ft Cable - 40,000 Gallons Item No: 340087. For pick-up at my local store: Pickup at Store #885 1641 GULF TO BAY BLVD Clearwater, FL 33755-6422 Phone (727) 462-0179. A little more than other stores are selling this product for but I thought it would be worth it to support a local business. The website said the local store had two in stock. Wrong. Leslies immediately charged my card. However, when I went to the store, the manager told me they had no record of the transaction and would neither give me the product nor a refund. They also refused to provide a phone number for their corporate offices. I eventually found the number online (800-537-5437) and managed to get a refund. Well, I supposedly will be getting a refund. It seems they can charge my card instantly but refunding money for a failed scam takes 3-5 days.

Order Date: Jun 13, 2026
Order Number: WLP2793059
Grand Total: $1,175.93

Tried to take a large substantial amount of money from revolut.. well unfortunately for you revolut is one of the safest and blocked you straight away! Unlucky morons

they tried to steal money from my cedit card. luckily the Revolut blocked the transaction

From uk, just had nearly £500 attempted to be taken from my account, never used the site before never even heard of it, when I went to check out the site i have been blocked apparently I did something suspicious to make then block me

I wasted $200 getting help with my cleaner why it didn’t climb the walls, said my hoses had a leak , went to store on deer valley the guy said I had wrong hoses , I just took it off my cleaner, very demeaning and condescending

I'd give less if I could. The store itself is great, I've shopped with them and spent quite a bit of money over the past 4 years but the company part that handles installing safely safety pool covers is not! They drilled into a pipe which drained my 30,000 gallon pool empty which in turned also damaged the liner we just had replaced 4 years ago and all they could say was you signed a waiver. Do not use them for a safety cover unless you want to get left with thousand of dollars worth of damages!
Update: we had a leak detector come out and in fact found the leak and it was from the anchor being drilled thru one of the pipes!
Leslies said basically said too bad, not our problem WHEN THEIR TECHNICIAN DRILLED THRU THE PIPE!!! Why would they blindly drill without know where the pipes were??? They is so negligent and careless and shows the blatant disrespect of someone's property!!! We have been loyal customers for the 3 summers we've had our pool, spending thousands of dollars and now they're incompetency and negligence are gonna cost my family thousands of dollars to repair!!!!

I should give them a NEGATIVE 5.. they don't even deserve 5 stars. Their promotions are false advertising. They had offered free installation for some parts we bought and we spent almost $3,000 with them and when their technicians showed up they had to charge us more for parts and one of the items we bougth was not included for installing. This company should not be in business.

Terrible company to work for!!! I had the sales numbers at rank 1 for a month straight and still got blamed and reprimanded for numbers not being where they want them. Makes no sense to me because im sure being ranked number 1 says I was doing my job but what do I know right?? Nothing is good enough for them.. Terrible pricing on products and service, they just shuffle the price tag around for a month then end it abruptly because numbers arent adequate and call it a sale. They work their employees to the bone without hiring proper help. (Most likely to pinch a penny where they can) I've witnessed so many employee changes happen over the few years I've worked there, higher management included. Not sure if thats how a company is supposed to run or if they are just running around like a chicken without a head. Their equipment is refurbished garbage they just repair and send back out to other stores like its brand new. They wonder why all the equipment fails and falls apart.. "We are like a family, reach out to me for anything if you need help." Never ever trust these words from a company. Do not work for them unless you enjoy being worked to the bone and blamed for bad numbers.

I purchased a cover for my inground spa from Leslies custon spa shop out of Phoenix, Az including a anchoring kit. The anchor kit did not come with the cover so I notified the rep that I ordered from that it was missing. Approximately 3 weeks later I received a kit to attach a above ground spa cover. So I called again and a few weeks later I received 1 of the 4 anchors and no removal tool. So I called again a few weeks later I received 1 more anchor. So I called again the rep he said he would fix the problem but that was a few weeks ago and I’ve heard nothing. To me this should have been an easy issue to fix so either the reps are incompetent or just don’t care

The worse company to work because there is no educated leader working there ( my district manager couldn't write English word ) I was great MY store was number one in the districts , JOHN MACALUSO was the DM want to get me fired , they did a lot , but couldn't succeed , so at the end showed me the @FBI poster in the restroom and said : He has friend over there , so I was like ? he left my store and next week came to my store @9:30am on 9/21/21 and told : YOU BETRAYED ME AND I HAVE A POLICE FRIEND TO PUT YOU DOWN , so next day called his FBI or police friend with his personal phone not my store phone, so and told me come talk with my police friend...etc my life got up side down some racist attacked mt life my personality they terror my character by making lies setting up my moment to hurt me to put me down everyday 24/7 to now , once they send people on my way to tell me leave America we dont like you...etc I am here right now , but under hate and racist attack everyday , jealous and evils people saw my luxury car my universal attitude my energy felt sick because of their lack of quality...etc After 6yrs I found out they are above of the LAW and hurting citizens in hidden zone , they destroy my life by set me up or send some people to hurt me , destroy my reputation because they start brainwashing other mind against me to tell lies gossip ,wasting citizens, WHY because I was trying to SUE that company , so they have @FBI team to put you down in order to save money for corporation and ruin citizens life , this is NAZI action , but for 6yrs everyday 24/7 I receive hate disrespect disparagement abuse like im detached ant sitting home , I cant find a job I cant do nothing , so please dont work for that company becasue they destroy Environment by putting chemical outside of the store not storing it proper , put wast in the valley or street , so in other hand they have FBI team to destroy you if you are smart and helpful , so If you love your life and love your kids life , dont support this retarded company becasue its against of America and American , I didnt se peace in my life no love just hate and attack for 6yrs and I am looking to runaway again before they hurt me , so please dont let you family your friend even work there or buy something from them , dont support them at all and help American freedom and peace....etc

Veterans and my friends in the community DO NOT purchase a Raypak Pool Heater from Leslie Pool. I purchased an electric Raypak Pool Heater and Leslie Pool installed 6 months ago. Now the electric Raypak Heater was under a 5-year warranty. After uncovering my pool and getting it ready for a swim, I found the Raypak had a leak. I called Leslie Pool, and they stated they do not work on electric Raypak heaters. I was upset and asked, " What do you mean you don't work/service the electric Raypak Heater! I was told to call the Raypak dealer because Leslie Pool would only service propane or gas Raypak Heaters. At the time of purchase at Lelsie Pool, no one explained this to me prior to my purchase. I would never purchase an item, have it installed, and then have the same company not honor the warranty or service the equipment they are selling. Veterans and my fellow community friends, beware of Leslie Pool.

I had a terrible experience with this company and their customer service. I purchased a pool vacuum, and they shipped it with “signature required” delivery without providing any flexibility for customers who work during delivery hours. Since nobody was home to sign for the package, the order could not be delivered.

I called multiple times trying to find a solution, including asking them to authorize FedEx to hold the package at a local pickup location so I could pick it up myself. Despite several calls, they refused to help and gave me absolutely no reasonable options to receive an item I already paid for.

The entire process was frustrating, inconvenient, and completely avoidable with even basic customer service. I will never do business with this company again and would not recommend them to others.

Highly disappointed in this company! Went with Leslie’s Pool Supply instead of other options when ordering a $1000 filter replacement since they were supposed to be a good company. New filter arrived with the top damaged. Talked to customer service, provided photo of damaged item and asked for a replacement part (again, only needed the top). Was initially told to ship entire filter back by FedEx at my expense or take to a Leslie store (which is not nearby) and when they processed the return, they would ship out the new one. I asked to speak to a manager and was then informed they could provide a shipping label but even if I sent them a copy of the return, they would still not ship the replacement until the return was received and was processed. I still do not understand why they couldn’t just ship me a replacement top. Their replacement ‘process’ would delay my pool opening by at least 2 weeks.
I ended up sending the filter back and requested a full refund. I have ordered the filter from another store and it will ship out to me today.