Laybrook Arvostelua 

Delivery good paperwork wrong

A great experience from start to finish.
Superb bed, polite and courteous staff
whom I spoke to.
Dan was brilliant.
Delivery staff superb and didn’t leave a mess.
I would recommend Laybrook to anyone.

Michael found a reclining chair in stock that suited my Mums needs, delivered within 2 days by the team, more than helpful.

Not Fit for Purpose.
We purchased a Harlech adjustable medical bed from Laybrook in December 2023. We explained that my husband had Parkinson’s Disease and used a grab rail to help him to manoeuvre in and out of bed. Laybrook sold us a grab rail for £175 and fixed this to the wooden bed frame on installation. I noticed earlier this year that a piece of wood had broken from the side of the bed frame where it fastens to the bed head. Laybrook visited and said my husband had used excessive force and we would have to pay for a whole new bed frame (approximately £2500). The grab rail is not fit for purpose for a wooden framed bed. The company’s claim that their medical beds would meet my husband’s needs were not true. If you need to use a grab rail I suggest that you do not buy a Laybrook bed.

Laybrook were very helpful and a good company to deal with. They have a good selection of beds to choose from and we found just what we wanted. Slightly late arriving but it was order in the May bank holiday season. We all like a few days off so not a problem.

We experienced a wonderful job. The fitter worked so hard and even hoovered after. Highly recommended..

Ordered a turning bed for my elderly aunt. The Laybrook team made the process easy from outset. We are in Scotland and I had been hesitant about service from a company who are not local but when Michael visited us he put my Aunt who is often hesitant with new people and things completely at ease, he was polite friendly and professional and showed he not only believes in the products, he really cares about those using them. Ash and the team in the office also knowledgeable, efficient and great to deal with.

As well as the great service the bed is solidly made, quiet in use with a very easy to use remote control even for my aunt who has struggled somtimes with the control for her rise and recline chair.

8 months ago I ordered a bed from Laybrook, after visiting the showroom I decided that a firm feel would be suitable unfortunately after a fews days of using the bed I realised it was too firm. I rang the customer services, who were very helpful and arranged a swop of mattresses, and I've been very happy since with my purchase. Unfortunately recently due to my medical condition deterioration, I realised that I needed to have something to help me get into bed without discomfort, so I rang Laybrook, and spoke to Charlotte who arranged for the delivery of a electric leg lifter, that was on a Monday and delivery and fitting was arranged 3 days later

Excellent service from an Excellent company who I would highly recommend. 5 🌟 🌟 🌟 🌟 🌟 plus

New mattress installed ,and the old mattress together with plastiic wrapping removed. Nice tidy job by two friendly guys, Well pleased. Good communications with the office via email and i found the web page easy to negotiate and well laid out. Not only that, the mattress suits me fine and the firm edge was a bonus in getting up out of bed. Recommended.

this was for a replacement mattress - which at over £800 for a small double seemed rather expensive and the service received was nowhere near as good as the first time, sent waterproof protector - not what wanted.
Still at least the mattress fitted the bed.

The bed was for my Dad. He loves it and is very happy that he can now sit himself up in bed. Being very disabled he was unable to do this before.

5 * service , communication great and overall service fab. Lovely bed thank so much.

Fantastic service from Rachel Allen and Michael Harrison. Very attentive and went way beyond expected service level. Rachel called often with updates and emailed everything to be clear and open. Michael changed his itinerary and came 2 days early and completely fixed the bed which is now working perfectly. Michael also took the time on several phone calls to find out what the problem was even before we came to the house. Additionally to that, he took a personal interest in the clients welfare and difficulties Thanks very much. 💥🤛

Laybrooks are a very good company, this is our second purchase from them. The staff are very friendly, helpful and polite. They kept us updated on everything that was going to happen, from dates and times they were all great. They even give us an upgrade. Which we are very grateful and pleased with. The quality of their products are great, and very good value for money. The 2 staff that came to install and remove our old ones, were polite and friendly.
They took care in what they were doing. Respected us in our home. We would recommend Laybrooks to all friends and family. 10 out of 10 all around.

What a fantastic company to deal with and really great quality products.
From my first conversation and all through the process, everyone I spoke to was polite, kind and knowledgeable.
We had various complications with my Mum's date for coming out of hospital delayed, the sad passing of my Dad, so I had many conversations adapting the order, they allowed us to extend the mattress trial period to reflect my Mum's late return home.
I spoke to 4 people, all were faultless in their communication and knowledge, the delivery was very efficient and the installer was just as nice as the rest of the staff I had dealt with. A special mention goes to Charlotte, who I must have spoken to 10 times!

Thanks! Ed.

Charlotte, who guided me through the products on the phone, was extremely helpful and patient. We needed the bed fairly soon and she gave us great advice. All the people involved in finance, booking and delivery were also professional and everything happened as planned.
My Dad is very happy with the product. Thank you

Friendly and professional service. They did what they said they were going to do, when they said they would do it.
Donna was especially good, but the whole team and experience was positive.

Used them on two occasions prior to this time and every time I have had a good experience. Products are excellent and delivery system perfect

My experience with Laybrook was positive throughout. Careful attention was paid to my order and Stuart was very helpful
The bed was delivered on time by helpful professionals and with good explanation as to how to use

I recently purchased this Premium Adjustable Bed, and I couldn't be happier with it. The quality is excellent, and it has completely transformed my comfort, both when sleeping and relaxing.
The adjustment features are smooth and easy to use, allowing me to find the perfect position for reading, watching television, or getting a great night's sleep. The mattress is extremely comfortable and provides excellent support throughout the night.
The bed is well made, sturdy, and looks fantastic in the bedroom. Delivery and setup were straightforward, and the overall experience has exceeded my expectations.
If you're considering an adjustable bed, I would highly recommend this one. It offers outstanding comfort, great value for money, and has made a real difference to my sleep quality.