Laundry Republic Arvostelua 

LaundryRepublic lost my fine Italian suit trousers after cleaning them, and instead returned seven white shirts belonging to someone else! They did collect those shirts eventually, but I’m now left with an incomplete suit I can’t wear.

Despite being a regular customer since 2022, LaundryRepublic only offered a paltry £50 in credit—far less than the cost of replacing the entire suit and paying for new tailoring. Instead of resolving the problem reasonably, they’ve forced me to pursue a Section 75 claim and serve a Notice Before Action. Next stop: Small Claims Court to recover the cost of a new suit.

If they had any business sense, they would have replaced my trousers (or covered the suit) and kept a loyal customer. Instead, they’ve demonstrated a complete lack of customer care and basic responsibility.

Buyer beware: if they lose your clothes, you’re probably stuck with a token credit that won’t come close to covering your losses.

Good service

Good service, arrived in time and the quality is brilliant. Thank you!

Ruined a £300 Givenchy shirt which clearly said on the label "Iron inside out". Took the shirt for a week with the promise of repairing it. Then, offered a £50 credit as compensation. If they think I will trust them ever again, they are most mistaken.

Update: They offered me £282 in store credit with the condition that I would remove my reviews.

Great service

Good reliable service dey.
Thank you

Great and fast as always, thank you 😁

Good service and always taking the extra time to make sure your laundry is top notch. Thank you 🙏🏻

Very good. Very good.

Quick and easy service

I had a great experience! I appreciated the call to check in after I'd placed the order to make sure I was aware of the process. Very happy!

Excellent service very convenient

Very organized

Always punctual, always perfect cleaning and very kind staff make of Laundry Republic a fantastic option

Edit: LaundryRepublic handled this very well, owning up to the mistake on their end and taking steps so that it doesn’t happen to others. As mistakes can always occur, I think this is the best possible way forward and as a result I’m happy to keep using them

I made an order for dry cleaning and a shoe repair. The dry cleaning was returned as expected and I was happy with the service. However, the shoe repair was more frustrating. While the website does state "shoe repairs [..] may take a few extra days", the email I received after the order was picked up (Oct 2nd) stated my order would be returned to my building the next day (Oct 3rd). On Oct 3rd I received a partial delivery without the shoes and the update stated "We will deliver the remaining items as soon as possible". A week later (Oct 10th) I had no updates so I phoned up and the agent could only confirm there was no chance I would receive the shoes before I was due to leave on holiday the next day. Unfortunately this meant I had to make alternative arrangements for shoes.
This could all have been avoided with clearer upfront communication. The original timelines were vague at best, the first email was wrong, the next had no extra clarity and the website at this point was wrongly stating the order had been completed.

Simple, efficient and quick

Consistently impressed with the service from Laundry Republic. Quietly efficient, instantly responsive and careful with my good stuff. 5 stars.

Complete customer service experience

Good service, good deliveryes people, always on time

Always done on time, excellent service