Latexpillowshop Arvostelua 

I was suspicious as soon as I got the tracking/delivery message from DHL because it stated ‘JP GLOBAL E-COMMERCE’ as the seller.It sounded familiar to me and reminded me of a scam I got tangled up in earlier this year. This alerted an awake antennae in my brain and led me here to read these mostly negative reviews.I contacted my bank immediately who advised me to speak to the seller to cancel the order. I tried the Thailand phone number about 6 times to no avail ( I wasn’t really expecting an answer). I called DHL who confirmed that the order was still in Thailand and hadn’t yet been shipped. I then emailed the email address on the Latex Pillow shop website asking if the order could be retrieved before it was shipped but was told it wasn’t possible as per their terms and conditions. I replied to say I would be returning the pillows and needed an address, also confirmation that a full refund would be given. I was given a UK address to return them to and the assurance a full refund would be given.
The pillows arrived a couple of days later, very quick and yes, they’d been shipped from Thailand. They were vacuum packed and once they’d been released from the packaging and after following the instructions, they opened up so they looked like pillows. However, the first thing I noticed was that they were very light, contrary to other latex pillows I’ve bought which were considerably weightier. The label stated they are ‘natural latex’ and ‘made in Thailand’. I’m not convinced these are 100% latex nor that the manufacturing process is the ‘Dunlop’ process as stated on the website. I think it is more likely these are possibly part latex, part synthetic and that the latex is talalay. The quality definitely didn’t warrant a £59 price tag, maybe half that would be acceptable. I was almost tempted to keep them because I wanted to avoid the fight I was anticipating if I tried to return. But then I noticed the pillows also did not measure up to the sizes quoted on the website. When I questioned this, I was told it looked like I could use a little more force to open them up and I was also offered a 20% partial refund as a goodwill gesture. I declined and said my understanding under the Consumer Rights Act is that a full refund must be issued when an item hasn’t been accurately described. So I returned the pillows to the UK address at my own cost ( I didn’t dare ask for a return label!). And within a few days, £118 was credited to my account. I’m so glad I pursued this because I wasn’t going to bother. Check out consumer rights; you’ll learn that most of what is written on the Latex Pillow Shop website is inaccurate and an infringement of our rights as shoppers.

Be ware buyers
This is not British company supplier of British pillows
Latex pillows come vacuum packed from Thailand
They take admin charge of £15 if you want to return and you pay cost posting back to Thailand
Pillow poor quality and smell
They would not Honer buyer protection
No such thing exists
Don’t waste ur money

Absolutely shocking. I am so sorry I didn’t read the reviews about this pillow, if you could call it that. Please please read the reviews. It is tiny and for €59 it is just ridiculously expensive. The impression is that it’s Irish but it’s shipped from Thailand

If I could have given zero star rating I would have done. The Pillow gives me terrible neck pain. I was only a few days over the 30 days (not long enough - my mattress has got a 365 refund back policy). Go with QVC where they have 2 months to return items. I got in touch with them & they don't appear to care. They have my money (£56 just for one pillow) & as far as they are concerned that's it. Horrific customer service. DO NOT BUY FROM THESE PEOPLE!!!!!!

The item was faulty and would not resend another or refund order. A terrible company to deal with. They are in Thailand and goods sent from there too. Please don't waste your money

I wish I had read these reviews before buying from this company. As everyone else has said, it is a scam. These pillows cost a lot of money and are worth about a £1. I tried complaining but got nowhere. Do not buy from them. They are from Thailand not UK.

Oh my goodness must warn you all this is a complete scam site!!!’
The pillow is noting like the pictures on the website. The pillows come from Thailand and not uk as the flag shows .
The quality is terrible so cheaply made.
They have no customer service skills. They email and tell you to send it back to Thailand and you pay for the postage.
Please don’t buy form here!
Maybe buy from Amazon much safer.
Such a shock companies can trade like this.

The website misrepresents the company. It shows a UK company. On the opening page, there is a large Union Jack. There is a photo of a western woman on the phone. There is no mention of Thailand. Like others on here I have been scammed as returning the inadequate poor quality pillow would cost a fortune to send to Thailand. There is no mention on their website of having to return anything to Thailand!? I have disputed the charge with AMEX on the basis that the company is dishonest, misleading and untruthful, so hopefully will get a refund from them.

Bought a pillow specifically for my neck/shoulder pain which gives me awful headaches. I am a side sleeper. This company says you can have a 30 day trial of the pillow. The pillow didn't help my condition at all the pillow is too soft to support my neck so is of no use to me. They don't mention that if you return - - you have to return the pillow to Thailand. Costs more to return than the pillow cost. SCAMMERS

DO NOT BUY FROM THIS COMPANY
Wish I’d seen the reviews on here before purchasing as stated if you want to return a pillow they require you to send it to Thailand even though they are pretending to be a uk company. I tried to put a review on their own website but surprise surprise it wasn’t allowed…..WHAT A SCAM!

Complete scammers. I'm usually so savvy but in a lapse in concentration I ordered from these to the tune of £55. Arrived and it's utter rubbish. Was for my daughter but I wouldn't even put my own head on it. Company presents itself as British - it's not its in Thailand and whilst they claim they have a money back guarantee its all lies as they sting you by making you mail it back to Thailand and all kinds of fees on top. Complete dishonest thieves!

Had best nights sleep for months using these latex pillows. Dunlop latex pillows are the best I’ve used. They arrived quickly and customer service team were helpful with my initial enquiry. Will be buying more for family and friends.

I have used latex pillows for many years and this pillow is very good quality. There are other more expensive brand options but this one is very reasonably priced for the quality.

Received the pillows 3 days after placing the order and very happy with them. The latex foam is supportive but soft enough to be comfortable. I have allergies and these natural latex pillows are perfect.

I am suffering from really bad sleep and desperate to get a pillow. I ordered one as there was a 30-day sleep trail with the pillow. BUT then I saw the scam when I went to the returns page. Now they will accept the cancellation of my order but they charge me £4.50 just for having made the mistake of falling into their trap... BEWARE OF SUCH INTERNET SCAM COMPANIES

If you want a latex pillow from Thailand, you can get it on Temu for less than half the price on this scam site with no promises of 30 day trial.

Wonderful pillow! Offers great support for my neck and the latex foam is so much more durable than my old memory foam pillows. Customer service was also great answering my questions prior to placing the order.

Scam company. Bought an expensive pillow from them with their "30 day money back guarantee". Pillow was too hard, so no good for me. Tried to return the pillow after less than a week. Company told me I had to return it to Thailand at my cost and I was responsible for tracking the package.
Company has a UK website, a UK address and a UK flag on the website.
Complete scam and misleading, if not false, advertising.
Obviously no intention of honouring the 30 day refund policy.
Use these scammers at your own risk.

DO NOT USE this extremely misleading website. It advertises with a UK website address and a UK office, offering you a 30 day returns policy if you're not happy with your purchase. However, if you ask to return something, the return address is in Thailand and you have to pay and take responsibility for tracking. So they know people won't bother. An absolutely disgraceful way to do business, and should be illegal. I will be reporting them to trading standards.

Needed to return the pillow as was hurting my neck because it was to small there returns address is in Thailand so to expensive to return so stuck with a pillow I can't use

Excellent customer service. I can’t fault it. My query was sorted out very promptly.