I wanted to take a moment to express my gratitude for the exceptional service I received from Eloise during my recent order experience. After encountering issues with some of my deliveries from DPD, I... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
We received excellent customer service from Angela who helped us resolve a mixup with a large corporate order. She was great on the phone, very kind and customer-oriented, and sent us a follow-up via... Näytä lisää
The customer service team were super helpful with our corporate order - very efficient and made all adjustments needed without any hesitation. Shout out to Rebecca who made it super easy to place the... Näytä lisää
Excellent customer service from Krispy Kreme. Although I had an issue with a box of doughnuts I purchased, my complaint was handled promptly and professionally. A special thank you to Angela for her h... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Krispy Kreme UK Ltd
Yrityksen kirjoittama
Krispy Kreme Doughnuts creates delicious, melt-in-your-mouth pieces of doughnut joy.
From our humble start, selling freshly made doughnuts through a hole in the wall in 1937, our purpose today remains the same - which is simply to bring joy through the magic of Krispy Kreme!
We're famous for our amazing doughnuts, but did you know that every Krispy Kreme doughnut is hand finished and our decorated range are always hand filled by one of our awesome team? Whether you buy your Krispy Kreme doughnuts from a Krispy Kreme store, one of our retail partners, have your doughnuts delivered or buy on the Krispy Kreme website, your doughnuts are always made fresh daily!
From our humble start, selling freshly made doughnuts through a hole in the wall in 1937, our purpose today remains the same - which is simply to bring joy through the magic of Krispy Kreme!
We're famous for our amazing doughnuts, but did you know that every Krispy Kreme doughnut is hand finished and our decorated range are always hand filled by one of our awesome team? Whether you buy your Krispy Kreme doughnuts from a Krispy Kreme store, one of our retail partners, have your doughnuts delivered or buy on the Krispy Kreme website, your doughnuts are always made fresh daily!
Yhteystiedot
Frimley Road, GU16 7PQ, Camberley, Yhdistynyt kuningaskunta
- 01276 601170
- helpdesk@krispykreme.co.uk
- www.krispykreme.co.uk
4,5
Erinomainen
3 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 80 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Amazing Angela
Absolutely wonderful person called Angela Customer service advisor helped with my enquiry
She was fast efficient and had excellent customer service , my issue was resolved within minutes
Thank you sweet Angela
Have a great day xx
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Krispy Kreme UK Ltd
Thank you for your 5* review. We are so pleased to hear Angela provided fast, efficient and excellent customer service. We will pass on your lovely feedback to Angela!
Worst experience ever with a doughnut
Worst experience ever with a doughnut, so i paid 13,99 pounds for 4 simple doughnuts ring glazed, 13,99 in airport! I refuse to think that i was eating gold…when price of one was roughly 2,70 ( cant remember exactly, i paid 13,99 for 4 ) thats the kind of offers you have.
Thats shame! I will never waste my money again for a spoon of flour from this company
3. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Krispy Kreme UK Ltd
Thank you for your review. At Krispy Kreme, we invest in the highest quality ingredients and highly skilled teams across the country to create and deliver our delicious treats to fans across the UK every single day. We are dedicated to ensuring our guests enjoy only the freshest doughnuts.
Each and every doughnut is made and hand-finished in-store daily, and the shop you visited is no exception. We remain committed to offering competitive pricing that is accessible to the majority of our customers. If you would like to discuss this further please call Customer services on 01276 601170
Thank you Angela for your help today.
Thank you Angela for your help today.
Excellent customer service I will definitely buy from Krispy Kreme again because of you!!
2. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear you received excellent customer service from Angela and will be purchasing from us again! We will pass on your lovely feedback to Angela.
Spoke with Angela who managed to sort…
Spoke with Angela who managed to sort an issue for me with my order promptly. It was a joy to speak with someone who sounded so friendly and welcoming. Honestly couldn't think of a better customer service adviser for a doughnut shop haha
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Krispy Kreme UK Ltd
Thank you for your 5-star review. We’re delighted to hear that you enjoyed speaking with Angela from our customer service team and found her friendly and welcoming. We’ll be sure to pass along your kind feedback to her!
Excellent Customer Service
I added the wrong delivery address when ordering and Eloise very helpfully updated this for me and has ensured I will have a very happy daughter on her birthday. Thank you.
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Krispy Kreme UK Ltd
Thank you for your 5-star review. We’re delighted to hear that Eloise was helpful and provided excellent customer service. We’ll be sure to pass on your kind feedback to her
Great service in Guildford.
That is a team memberat the Guildford kiosk in the Friary Centre that is always so welcoming and friendly. Every time I’ve had an issue with the app et cetera, she is patient and understanding. She always gives fantastic service and I hope you can recognise the value she asked to Your brand. I think her name is Tiffany.
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Krispy Kreme UK Ltd
Thank you for your 5-star review. We’re delighted to hear that Tiffany at our Guildford shop is always friendly and welcoming, and that she’s been able to help you with any issues you’ve had with the app. We’ll be sure to pass on your kind feedback to her
Top class customer service
Top class customer service - prompt and efficient. Thank you to Eloise for dealing with my request. Highly recommend.
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Krispy Kreme UK Ltd
Thank you for your 5-star review. We’re delighted to hear that Eloise provided top-class customer service. We’ll be sure to pass on your lovely feedback to her
Love Krispy Kreme
Love Krispy Kreme, ordering is so easy and Angela I'm customer care so helpful amd friendly
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Krispy Kreme UK Ltd
Thank you for your 5-star review. We’re pleased to hear that Angela was helpful and friendly. We’ll be sure to pass your feedback on to her.
Lynn was extremely helpful and very…
Lynn was extremely helpful and very quick
19. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Krispy Kreme UK Ltd
Thank you for your 5-star review! We’re so pleased to hear that Lynn was extremely helpful. We’ll make sure your kind feedback is shared with her
Stellar Product...but confusing pricing
So I go down to the supermarket to get my doughnuts and I reach the KK stand...and for the next 2 mins, I am wondering if I am looking at a board with String Theory equations or actual pricing for doughnuts. I am good at puzzles and all, but the KK pricing structure gives me a headache. The missus usually gets it, but it was her birthday and I wanted to surprise her. Needless to say, I had to leave 'cos the maths wasn't for me that day.
Krispy Kreme: 1
Doughnut Addict: 0
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Krispy Kreme UK Ltd
Thankyou for your feedback, We are sorry to hear that our pricing structure was confusing. if you would like to discuss this further with us please call customer services on 01276 601170.
Query Resolved Quickly
Placed an order, had a query and it was responded to and resolved within the hour by Rebecca. Very pleased.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Rebecca responded and resolved your query quickly. We will pass on your feedback to Rebecca.
Mis-delivery
I had ordered a pick your own box of doughnuts for delivery in time for my daughter’s party.
Unfortunately, the box was delivered to the wrong house number but after a call to customer service- the lovely Rebecca was on hand to share which house they had been delivered to. Luckily, I have good neighbours and I was able to collect them without a problem.
Rebecca was fantastic and had a plan in place to pick up a new order instead if I hadn’t been able to collect.
Really brilliant customer service which I appreciated and Rebecca is a credit to the team! Thank you
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Krispy Kreme UK Ltd
Thank you for your lovely review regarding the service Rebecca provided. We are pleased you managed to find your doughnuts and we will pass on your feedback to Rebecca!
Angela from Krispy Kreme’s customer…
Angela from Krispy Kreme’s customer service is an absolute star! She was prompt in her responses to me and helped me redeem my Krispy Kreme points :)
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Angela was prompt in her responses and helped you to redeem your Smiles. We will pass on your feedback to Angela.
Rebecca at Krispy Kreme was great
I used the online chat and straight away Rebecca came online and then rang me directly to help me make a large order I was struggling with on the website. She was friendly and efficient and I was able to order lots of doughnuts for our charity week! Thank you
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Rebecca rang you directly to help you with your order. It is lovely to hear she was efficient and friendly. We will pass on your feedback to Rebecca.
Excellent service
Excellent service from Lynn.
Quick reply, very helpful, and my order was amended without any hassle.
Much appreciated!
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Lynn provided excellent customer service. We will pass on your feedback to Lynn!
Under and salah gave great customer…
Under and salah gave great customer service and were very patient with me and my friend when we were indecisive about what to order, very quick service and very polite.
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Under and Salah provided great customer service and helped you to fulfil your order. We pass on your feedback!
Great speedy help from Eloise
Great speedy help from Eloise this morning when I made a mistake on my order! Thank you!
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Eloise provided good customer service in assisting you with the mistake you made on your order. We will pass on your feedback to Eloise.
Thank you to Rebecca
Thank you to Rebecca this morning. I had an issue with a previous delivery. Which was swiftly dealt with and appreciated the offer of a refund, plus a free order with delivery included. Great customer service. JW
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Rebecca provided great customer service and refunded you accordingly and also gave you a code for a future order. We will pass on your feedback to Rebecca..
Lynn at Krispy Kreme was absolutely FANTASTIC!!
Lynn at Krispy Kreme was absolutely fantastic and provided outstanding customer service!! She handled an order that had been placed for the wrong day quickly and outlined what was/was not possible!! Lynn sorted it all out and was incredibly helpful in arranging a refund- she is a legend! Her professionalism, kindness, and problem-solving skills really stood out- a genuinely positive experience erasing MY mistake!! Thank you!
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Krispy Kreme UK Ltd
Thank you for your 5* review. We are happy to hear Lynn provided you with fantastic customer service. It is always lovely to hear how we are doing and this kind of feedback is so good to hear. We will pass on your feedback to Lynn!
Thank you team!
I had a really great birthday because of staff members Ho Chan and Payel. Both were really lovely to speak with, and supportive. :)
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear you was happy with the support provided by Ho Chan and Payel. We will pass on your feedback!
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