Kings Group Arvostelua 

I recently had an extremely disappointing experience with Kings Estates in Harlow. Despite already having an Agreement in Principle and an external broker, I was pressured into consulting with their in-house broker, Stefano Lia. It was made clear that without using his services, I wouldn’t be prioritized for viewings. At the viewing itself, the team informed me that more affordable properties would only be shown if I agreed to handle everything in-house.

Reluctantly, I sat down with Stefano Lia, who presented himself as helpful and claimed he could offer deals other brokers couldn’t access. He promised financing options with a 5% deposit and higher income multiples, contrary to my initial broker's more realistic assessment. However, after following his advice, my application was declined, and Stefano’s attitude changed completely. He refused further help, insisting I couldn’t reapply and was dismissive about returning to my original broker, ultimately causing us to lose the property.

Throughout this process, the team’s tactics seemed geared towards profiting from side arrangements rather than client interests. Discussions around offering cash or favors to secure properties were only mentioned in face-to-face meetings, adding to the sense of questionable practices. The lack of transparency and integrity, especially around financial advice, is concerning.

I will be reporting this to the FCA, Ombudsman, and Karl Knipe, the director of Kings Estates, to highlight how these methods negatively impact buyers. The entire approach appears designed to manipulate buyers into using in-house services, whether or not it benefits them. Prospective clients deserve fair treatment and honest practices, something sorely lacking in my experience with Kings Estates.

As a tenant, I have had the worst experience with Kings. Their customer service is poor, their communication is terrible and as a letting agent they are almost entirely incompetent.

From the start of the process, they didn’t even know if they had received my deposit or not which is quite concerning when you’re trusting them with a large amount of your money. Due to this, I specifically asked for an invoice for my rent each month which has yet to appear despite being in the property for four months.

Repairs that were reported months ago still haven’t been fixed, and you can only expect to get any information about what’s going on if you are the one to chase it up and send emails. Beyond that you won’t hear from your property manager unless they need something from you or think you are in the wrong. At that point you can expect a generic email template in a different colour and font than the rest of the email, which will be spelt incorrectly and half the time not really make any sense.
I was left with no working toilet in the property for ten days due to the incompetence and lack of attention of Kings. They then tried to put the blame onto me for not reporting it despite me having done so. It’s been extremely disappointing that they can’t take responsibility for this failure.

The experience I have had with Kings will make me move out of the property at the earliest possible time just to avoid having to work with them again. Do not rent with Kings if you want anything done!!

Great experience with my Home purchase
Thanks to Suwit, Dan and the rest of the staff at Kings Group Enfield, London branch

This is day 3 in our new home 🏠 in Walthamstow, and I am super excited and pleased to share my honest review about how amazing Gabriel ✨ and his team were in securing this 3-bedroom property for us. I can't thank them enough!

I still remember the day I viewed my new home, amidst 10 other people. Despite such high demand, thanks to Gabriel, we managed to secure the property. He was extremely helpful and guided us through the process swiftly. He processed all our documents on the same day and submitted our offer, keeping me updated constantly

Gabriel negotiated with the landlord to give us plenty of time to move conveniently, which took out a majority of our stress.

Gabriel and his team of amazing people from Kings Lettings Walthamstow did a fantastic job, especially the admin team - Summer, Oliver, and others. I highly recommend Gabriel and Kings Lettings to everyone ⭐️💫

Awful people. New Canadians undercutting the real professionals. They have no experience they just moved here and started up a construction company with money from back home. They will give u a low price cause they don't need to pay minimum wage. They are international students acting like construction works while robbing our foodbanks and collecting government handouts. For the sake of Canada dont use these disgusting clowns. They will ruin your property.

Had a really bad experience with these people a couple of weeks ago.. terrible customer service .. rude and offensive .. Don't touch them with a barge pole

Was invited to a property view By Gabriel Amankwah, who turned up 20 minutes late and reeked of cheese & weed

We had a really good experience with Kings Group at the Edmonton Branch. Everyone was friendly and efficient and did a lot to make a stressful situation more bearable. We were selling my elderly parents’ house to move them to more suitable accommodation, so this came with particular challenges. We dealt mainly with Olly at the Edmonton office and he was always pragmatic and helpful, as well as professional. I would definitely recommend Kings Group.

Harrison provided perfect customer service from the minute we called, he updated us constantly and made sure we were comfortable throughout the whole process.

Staff are so rude and unhelpful never get a call back I have been trying to get an issue sorted since November 2023 and still waiting
The problem is the rented property next door to me kings are the agents yet nothing seems to get sorted I have been told a different story every time I call. Still waiting for Ella to reply to me as I sent her 2 emails - after this I would never use kings myself.

Excellent experience!
Used Kings at Church Langley, Harlow and Stefano Lia was my mortgage advisor! Extremely professional and knowledgable! He explained everything, kept me informed constantly and was very proactive and helpful which made the whole process run very smooth. Highly recommend!

Used Kings at Church Langley, Harlow for my house sale. All staff were very helpful, in particular the two Sarah’s. They made an extremely stressful time much easier and always knew what was going on at every step of the way. Fantastic customer service. Would highly recommend. Thank you.

Daniel, Deniz and Suwit are extremely professional and helpful. Daniel went above and beyond to get our sale over the line which we are extremely grateful for and can’t thank him enough. Thank you all once again.

Kings Group Tottenham.
A huge thank you to Junaid who took on my property to sell. The service was very professional to say the least. All my queries were responded to quickly and I was reassured by Junaid's reliable, immediate, truthful, and helpful advice. Thanks again

Unbelievable! I cannot thank Mr. Stefano Lia, our incredible mortgage advisor, and Sarah Connor, the exceptional manager, enough for the magical experience they provided during the purchase process. Despite facing numerous challenges, they worked tirelessly to make it happen in a blink of an eye. Their expertise and determination were simply inspiring. I feel incredibly fortunate to have had them on my side. Stefano and Sarah, you truly made the impossible possible, and I'm beyond grateful for your outstanding support throughout. You're an amazing team!"

I'm Zen.First time buyer property in London.I have no any experience to buy a house in London.Same like anyone who's wanna to buy house then to right move and find a dream house.Lucky I have go to right estate agent is Kings Group LLP at 473 High Road,Tottenham N17 6QA.London.They are very helpful from starting to the end.Any if you want to know or any question,they will help you find out.They are names (Micheal Visas,Joe and Elijah) is helping me to get my lovely house.Thank you very much.

Many thanks to Sarah from Kings Group Harlow for being so professional, proactive and helpful. Highly recommended!

NO ethics at all. They will steal every penny of your deposit unless you fight for it. They don't follow the tenancy agreement themselves and would want to vacate the tenants by getting a court order from some corrupted county courts. Truly run by mafia

The one positive was that I got an offer at a price I was relatively happy with - but the sale never went through. This is after over half a year, just a reminder this is in London the hottest property market in Europe. Bryn blamed the client, the clients lender for not having the right mortgage even though a quick google search showed me the way forward. So should I pay to then do the work myself? Also after I explained the service was not good enough, I discovered the window left open in the flat and a serious problem with the wardrobe was never reported - I'm not sure the agents actually go in there to show the prospective buyers. Still waiting to find out what I would be paying for. Thankfully there are many estate agents in the area - way too many.

Raphael

Avoid. doint sign any letter says keeping one week deposed until they check refrence, they will fail you even if you give all details, after 5 people for £250 how much they make count it,