Keepmoat Arvostelua 4 864

Danielle at the Driffield site has been very helpful and kept me informed from day one. Going through everything I need to know

Sorin attended my property to make good on a number of defects and was incredibly helpful. I have had good experiences with the customer care team and the technicians are always willing to go above and beyond to resolve any issues with the properties. Sorin was kind, professional, and resolved all the issues quickly.

Joel was amazing in helping me navigate buying my first new home. Though he got transferred before the process was complete. He was always receptive to help and always reachable.

The firm kept in touch with me from the time I chose my plot to my moving in. Answering all my questions with patience, giving me reassurance, visiting me when I moved in , offering me a welcome bag full of first necessities. Anything not quite right is dealt with staight away. For Keepmoat, people come first.

Do not buy from Keepmoat homes!!

Emails ignored, rude and arrogant customer service staff, sales office staff do not deliver on their word.

We have lived on the timeless estate for 4 years, we are still dealing with unfinished roads, noisy construction staff blocking our road daily, inconsiderate parking, starting work well before the considerate construction hours. We have a green area that’s been fenced of and left us felling like we live in a dump for the past 4 years, nothing has been done to it.

Told the maintenance fee is for grass cutting but then 2 years in find out we’re liable for an actual building - this was disguised by both them and their solicitor who we stupidly used (find your own solicitor, do not use the one they suggest using)

Pavements don’t exist on our street, the road is left as a pot holed mud pit daily, I can’t go out for a walk with nice shoes on, by the time I’m half way down the street they are ruined due to the sheer state of if! Construction staff up and down a tiny street daily, the planning of the phases just poorly thought out.

alarms going off all weekend that we can hear with doors and windows closed, no staff on site to sort.

I can honestly say buying from Keepmoat is the worst decision we ever made, wouldn’t give them a 1* as a house builder, 5* is laughable, definitely a backhander to be given that!

Keepmoat you really need to short your selves out. It’s been an absolutely disgusting experience having to deal with you this past 4 years.

Great service and communication.

We are currently in the process of buying our first home with keepmoat. We are based in hartlepool and our sales person is Loraine Noel! she’s absolutely brilliant, weekly phone calls and updates. I couldn’t ask for more

Admin and welcome meeting have gone well. So far so good

Its been 6 months since ive moved into Chateau Mews, and i waited purposely before taking pen to paper because i wanted to make sure i had enough experience to give a accurate review.

I was fully aware being one on the early movers on to the site it would have small challenges that are expected when moving onto a live building site. However, the different contractors and Keepmoat team have been nothing but accommodating and respectful.

Michelle in the sales office took over my personal sales process a little later down the line than my initial enquiry which from pervious life experience could of proved a slight challenge. However Michelle has been nothing but helpful and informative, doing what she said she would do, when she said she was going to do it. Nothing has been to much!

I would fully recommend Michelle and Keepmoat after my experience

Thanks guys

Jack

Gareth has attended to fix various snagging issues at my property twice now and he is amazing. He was is professional, polite and did a fantastic job fixing the issues to a high standard. Thank you so so much !

Andrejus Negatinas fixed my washing machine smell I’ve had for many years and he also fixed my freezer door too excellent worker, professional.

Andrejus Negatinas from keepmoat attended today 06/02/26 and he had actually come looking for stairs shrinking issues but instead he fixed a slightly wobbly stairs handrails,paint work,filling gaps and made it look like new also touched paint on wall for a neat look, He was very professional and tried to help as much as he can. Wasnt doing his job in a sloppy way but with right steps and to near perfection.
Truely appreciated.

Jude Ibeh was absolutely fantastic. Very friendly and professional service. He got the job done beautifully!

Gareth has been a blessing, we were going back and forth for almost a month, and he cleaned it up all under an hour!

Oliver Morton has just been to my property to sort out the seal around the patio door as we were experiencing a draft. He was extremely friendly, thorough and has spent the last 2 hours in the snow and wind sorting out the seal inside and outside the patio. I really appreciate the time he has spent at my property, friendly manner and work ethic. He is a credit to Keep Moat. Thank you, Oliver ☺️

Jude Ibeh carried out the maintenance work, and the quality of his work was excellent.

Oliver Morson who is a Keepmoat customer technician is very professional and excellent. He is very good on what he is doing, he knows how to sort out issues especially in dealing our problem with floor board. Well done Oliver and keep up the good work in Keepmoat.

Beautiful with good customer care service

I would like to express my sincere appreciation for Andrejus Negatinas, who attended my property today at Plot 730.

Andrejus replaced the panel under the bathroom unit and applied the sealant to the floor area around the basin. After he had completed the sealing, I cleaned the floor and accidentally removed part of the newly applied sealant. Despite this, Andrejus was extremely patient and kindly re-applied the sealant again without any hesitation.

He also ensured the area was thoroughly cleaned after completing the works, which I greatly appreciated. In addition, he kindly fixed the front door latch, which had been coming loose repeatedly, even though this was outside the original scope of work. He also re-sealed the ground floor WC neatly.

Andrejus’ workmanship is of a very high standard, and his attitude was professional, patient, and genuinely helpful throughout. It is clear that he takes great pride in his work, and his attention to detail truly stood out.

Please pass on my thanks to him — he is a real credit to the team.