Keepmoat Arvostelua 4 864

We have lived on our development for two years. The grounds have not been maintained properly over the time we have been here, (rose bushes that were planted have not been cared for and have died or become overgrown with weeds, protective plastic tubing has broken and blown all over the landscape creating unsightly mess). Nobody has visited to care for any of it, other than someone mowing the grass over summer. This week some men have attended in a work van, to put mulch on the ground around the rose bushes, but they haven't engaged in any care for the plants. My home office faces where they are parked and I have observed the following pattern over the last week:
Arrive around 10am.
Sit in van until 10.45-11am on their phones.
Work on the grounds until 12pm
Sit in van on their phones until 2pm
Do a bit more work (blasting out loud music from a radio right outside the houses), leave at 3pm.

This whole experience is giving us the impression that Keepmoat don't really care about the customers who have spent so much money investing in these homes. There is a slightly older development by a different developer next to ours, and the grounds are maintained beautifully, but the further you get into the Keepmoat development, the more unkempt and untidy it begins to appear. This doesn't line up with the image we were sold when we bought our home. We have liaised multiple times with the customer service team for our site who send disinterested and careless replies that evade and deflect our questions.

I had Gareth visit me today to do some painting and fill in a few gaps. He was polite and a lovely person. He took his time with the job and left everything clean and tidy, with no mess at all. I would highly recommend Gareth.

However, I am still waiting for the care team to complete the remaining pending jobs, which has been taking months.

We recently moved into our Keepmoat home and have been reasonably happy with the layout and build quality. However, the real standout has been the aftercare. New builds always have minor snags, but Oli and his team have been incredible. He is always available to help and fix any issues immediately, which has helped us feel settled sooner rather than later — thank you, Oli!

approachable sales team

Gemma such a lovely soul
Been very supportive and well experienced

Honestly and prompt feedbacks

We recently bought a new home from Keepmoat Homes and would like to say a big thank you to Dan, who came to resolve some snagging issues. He works extremely hard and did an excellent job. He went above and beyond what was expected, paying attention to every small detail and completing everything with great care- as if it were his own home.

Dan is very kind, helpful, and truly dedicated to making homeowners happy. We feel lucky that he was assigned to our house. Thank you, Dan, for your outstanding work!

Brilliant, fixed everything that needed fixing

As first time buyers,Purvinder and Tia have been wonderful every step of the way, they have been prompt, honest, and genuine in their intentions to see us complete our first purchase. We had a wonderful experience with them and are grateful for their hardwork and dedication throughout this journey.

Buying a new build home from Keepmoat was such a wonderful experience, their own panel of mortgage advisors and solicitors work side by side in the back ground and keep you updated, I didn't feel any stress and process was so smooth,. The staff is so amazing, you are informed with everything and kept in loop. 100% recommended

We bought a home with Keepmoat and moved in November 2025, and the aftercare since then has been outstanding. Julie, the Post‑Sales Customer Service Manager, has been exceptional throughout our entire settling‑in period.

She has definitely looked after us, making sure any issues with the house have been dealt with quickly and properly fixed. Julie also carries out regular check‑ins to ensure everything is okay, and she arranges for workmen to come over whenever needed, making sure every issue raised is handled efficiently and to a high standard. Her organisation, communication, and genuine care have made a huge difference to our experience as new homeowners.

Because of the excellent support we’ve received — especially from Julie — we would confidently recommend Keepmoat to anyone considering buying a home. The level of service has truly exceeded our expectations

Excellent company, any snags we’ve had have been sorted quickly and to a good standard. House is beautiful. Staff are brilliant nothing is too much trouble. Oliver came to fix some paint work and other little issues and did a great job. Nothing is too much trouble.

Andrejus Negatinas is excellent. He covered all our pending work at home and made sure everything was completed properly. He pointed out every detail and did the work perfectly as much as he could.
He is one of the best workers in Keepmoat. We are very happy with his service and truly appreciate his hard work and dedication.
Highly recommended! Becket hill plot number 4

Buying a home from keepmoat has been the worst experience ever. I wish I could turn back time. I had patio doors which were faulty from the day i moved in but it has taken keep moat 2 years to replace these doors. The doors would bot lock which was a huge safeguarding issue as I had a 2 year old in the house. Keep moar would just dismiss this. They have now been replaced with doors that are different sizes to the original doors so my shutter blinds which I had paid alot of money for do not fit. I am now waiting to be reimbursed.

I have heaters where paint is falling off. I contacted keep moat who told me they could not do anything. I said surely the heaters have a warranty as most heaters have a warranty of 10 years and they are refusing to give the people who have fitted the heaters. It isnot acceptable that just after 2 years I have a heater where paint is falling off the top and bottom. Keepmoat are not helpful and do do not take complaints seriously.

The company is very helpful
And understanding
Linda in the sales team is brilliant
Keeping us updated with everything
Also craig and Mark
Ist class
We could ask for anymore
Keep up the good work team

We’ve been living in our new home for over a year now. There were quite a few defects at the beginning, but most of the issues have gradually been resolved over the past months.

I would highly recommend Oliver and Gareth. Their workmanship is excellent and they are very professional. They carried out filling and painting work in our home with great attention to detail. They are also both polite and friendly, and I’m very satisfied with the quality of their work.

That said, I do wish the customer care team could respond more quickly, as there are still a number of defects and snags that need to be followed up.

We’ve been in our new home for 3 months now and couldn't be happier. Like many buyers, we were worried about being "abandoned" after completion, but Keepmoat has been fantastic.

A special shout-out to Fran, from sales team and Ollie, from the customer care team, who has gone above and beyond. He’s checked in on us multiple times and ensured every minor snag was fixed promptly. It’s rare to find this level of dedication. If you’re looking for a developer that actually cares after they’ve handed over the keys, Keepmoat is the One!

We have been in the process of buying our first home with Keep Moat homes this month and have had the pleasure of Gaynor at Foxlow fields look after us throughout this process.
What a wonderful, genuine woman she is.
Gaynor has answered every question and really gone out her way for us during this process and made this whole experience amazing for us.
We are really excited for our house and thankyou Gaynor for everything you’ve done for us.
Hannah & Will xx

I’ve had a really positive experience with Keepmoat from start to finish. The whole process was smooth and quick, which made what can often be a stressful time feel straightforward and well managed.

Heather did an excellent job showing me around the property. She took the time to answer all of my questions thoroughly and made sure I understood everything clearly. She also worked hard behind the scenes covering all of the paperwork and kept me updated throughout, which I really appreciated.

Customer care has been great and is still ongoing. Steve has also done a fantastic job making sure the property is exactly how it should be and that everything has been completed to a high standard. It’s reassuring to know that the support continues even after moving in.

Overall, I’m very happy with my experience and would definitely recommend Keepmoat.