John Craddock Ltd Arvostelua 

Ordered a Freelander 2 roof rails. The order went through and was paid for. I then got an email to say that the part was not in stock and had to be ordered and I needed to pay another £15 export charge. I told customer support that they shouldn't have stated it was in stock when it wasn't and cancelled the order. Both my husband and myself have been using Craddocks for years but will now be going elsewhere. The service from this company has gone downhill considerably over the last couple years and if they carry on like this they will lose all their business.

Easy to order, fast delivery, very pleased with service.

One of the items delivered was the wrong part. When I raised the issue, I was advised they had sent the correct air filter, but the one supplied was clearly too big and would not fit the housing. I was asked to send in pictures,(which I did) to show the issue, but again I was told I was wrong and the part supplied was correct. It clearly isnt and doesnt fit and now i am just being ignored when e mail customer service.

Beautiful exhaust for my classic Rangie can't wait to fit it and hear the V8 roar!!!

I ordered a battery for my Discovery 4, and it said that delivery was 3-5 days. It turned up the next day! Very good service.

Excellent stock levels, fast delivery, extensive knowledge of all things Lands Rover. Absolutely no hassle people to deal with.

Good service, easy to navigate website. top quality items perfect fit.

Fast delivery, great communication.
Thanks from France!

Sadly my experience with John Craddock had been very disappointing.
I ordered a Rear Step for Defender 90 (part no. STC50269AA).
Despite this product having a genuine LR part number, this is NOT a genuine LR part. After following up with John Craddock they told me that this is an aftermarket part.
I am very disappointed with the item. This does not fit my Defender 90 (2015).
After several telephone calls with John Craddock support, with promises of return calls when they have contacted the supplier, but nobody telephones back.
I've given up with them and taken a grinder and drill to the item to make it fit.

Delivered as promised, very happy

Inaccurate description of items. I bought what was displayed in the photogragh description as a pack of 5 O rings for 5 pound. Ordered 2 and received 2 only O rings. 10 pounds plus international freight for 2 O rings - that is rubbish! Also a "genuine" land rover pinion which turned out to be a Bearmach one. The reply was very ordinary when I questioned them. Will not be buying from them again

Quick delivery , good service

Good price, quickly dispatched and received

You should be more clear on the courier service you use and the restrictions with postage e.g. it is not mentioned during the sale that I have to be home to receive/sign for the parcel and you didn’t give me any other delivery option. I had to travel 20 miles to collect the item and had to wait another 24hours for the parcel to be released. Not particularly happy with the service to be honest. UPDATE, I’m in the process of fitting the turbo and the studs for the down pipe are misaligned so cannot wind a nut on as they’re to close to the pipe. I now have to either grind down the down pipe or grind the nuts equally. Turned a 2 hour job into a 5 hour. Definitely not happy now

Needed these parts quite quickly, they arrived before being expected and were cheaper than other suppliers. Very impressed with their service as was my mechanic.

Good service

Fast delivery and accurate description of the item

I phoned before placing the order and they where very good at helping me order the right parts. The parts were delivered on time and in good condition thanks