John Craddock Ltd Arvostelua 

Ordered early in the morning and paid extra for next day delivery. The part did not arrive and we were unable to complete the job for customer.
Email said delivery had been delayed .. fortunately the part arrived the end of following day, but our customers work was completed 2 days late.
Customer service lady said it was the couriers fault .. DPD and only a partial postage refund was offered/made.
Clearly an unreliable delivery service with little concern for customer experience/service. Unprofessional and disappointing .

By far the worst customer service experience I’ve had in ages, thanks to Laura Hinton.

Order placed on the 12th, invoice sent on the 16th, text from DPD on the 17th saying it would be delivered between 1100-1200. Nothing arrived and no obvious tracking information provided.

Contacted John Craddock to be told that they provide tracking information on the invoice. There’s nothing obvious to indicate this. Apparently, it’s hidden away on the invoice.

On the 18th, still nothing and DPD tracking said that delivery was due the day before.

Contact made and Laura got rude and aggressive quite quickly – she seemed to think that once an order has shipped then John Craddock is absolved of all responsibility. She said that she’d, “provided you with all the relevant information regarding your order. Unfortunately, DPD is a courier company and I cannot comment on the information provided to you directly by another company”.

All Laura could say was that it was down to DPD. However, it's the seller's responsibility to make sure an item is delivered. If the seller uses a courier, they need to chase the courier to find out what's happened to it - it's not the responsibility of the customer. This is quite clear and supported by the Consumer Rights Act and Citizens Advice.

10 days after placing the order I hear that the order has been found and will be resent. Nothing ever arrived and three weeks later the order’s been cancelled and refunded.

Laura, Customer Service is not your calling and you’ve really damaged the brand of what I thought was a great company. Such a shame.

Disgraceful trading practices. False advertising. I placed an order for several item marked as 'in stock' and JC took payment for the items at the prices advertised, they then sent me a contract confirming the order. Thy then contacted me to say the items were out of stock and their supplier was imposing a price increase of close to 100% that I was required to cover.
Their defense is some wording buried in the terms and conditions buried on their website. I believe such terms are contrary to the Consumer Rights Act of 2015, in particular Section 62, because it is contrary to good faith and because it creates a significant imbalance in the parties’ rights and obligations under the contract to the detriment of the consumer.

Awful company - even the company director couldn't understand the difference between "in stock" and "available from supplier". Website states they're open on Saturdays - but nobody works in the office so they don't process orders placed at weekends.

Website is full of inaccuracies (3-5 days for delivery actually means 3-5 WORKING days for delivery), and "Available for Dispatch" actually means "We don't have the parts, but our supplier does, so we'll order it from them and eventually send it to the customer".

Honestly - I've never EVER had the misfortune of dealing with such abhorrent people in my life.

Steer clear if you want decent customer service and accurate, reliable information at the point of sale.

Don't trust them to refund a surcharge for an old unit. You won't get it back and just to add insult, they expect you to pay the carriage to have YOUR old unit back.

I first had transactions with Craddocks about 18 months ago. At this time I had a few problems and issues, I made phone contact and spoke to a lady Supervisor. She listened to my problems with dignity and good grace. The end result was, that everything she said she would do, was carried out to the enth degree. Something I was very impressed with and grateful. As a result I have continued to use Craddocks because of the above actions. To date my satisfaction still remains and with more to do on my project I can see myself using them in the future.
Greg Gilmore

Don’t waste your time with them. Ordered two tyres to be told they were not in stock and they would be arriving a week later. A week later no communication at all. A week after that I received a message with them stating there had been an internal error and I was to pay an extra £40+ vat for the carriage. (Turns out the tyres had gone up by that amount in those two weeks, strangely coincidental) Instead of honouring the order they want to pass that extra onto myself. I won’t be using them again and I would urge you to look elsewhere. To top it all off when I phoned to discuss the increase in price they hung up on me. Maybe James needs some training on customer service.

Great advice, goods arrived on time. Everything fitted. Result!

Another wonderful service from John Craddock after being let down by Demon Tweeks.

I have ordered many car parts in the past and always end up waiting days and days for delivery , I did search at many suppliers for the parts and found you to be priced very competitively and delivery was super fast , I was also impressed with the ease of use of your website and professional way in which you invoiced me , keep up the amazing work

Order super efficient and exactly as described. On point service.

Good website, easily navigated. Phone answered promptly when seeking advice relating to products.
Pricing is competitive. Speedy dispatch of orders.
The only problem that I experienced was with Range Rover stub axle paper gaskets.... they are poor quality reproductions that need work to make them fit

Ordered a part via eBay.
Dispatch time was ok.
Royal Mail appear to have delivered the item to the wrong address. Not John Craddocks fault but their after service was shocking.

I was advised in the first instance that because it has been marked as delivered that I’d have to order and pay again.

The subsequent reply to me asking how to escalate resulted in being told my property access is the reason for the issue and that I need to tell Royal Mail to stop delivering to other addresses….
I can only assume whoever I was emailing took it upon themselves to look at my address on street view…

Useful…

Shan’t be ordering from them again based on this alone. My dispute with eBay is still on going but I’d rather order elsewhere and lose the £6 for this part I am waiting on.

Excellent service, good parts availability fast delivery

Exceptional service to a retired Grenadier Veteran, ticked all the box's on my last visit 16/8/23, knowledgeable, and no nonsense service at competitive prices, many thanks!

John Craddock's Support tickets dont always support!
Take care if you have any kind of issue other than the order/delivery process. It is advisable to call them rather than communicate via their email support system (a ZenDesk software service).
A technical issue relating to the details listed for an item meant that I was sent an incompatible part.
Having, had good email support dialogue regarding my query on its delivery time, I used the 'reply' function advertised, to inform them of the technical issue once the item arrived.
From that point, communication from them ceased. Nothing for over 5 days despite two attempts.
I was forced to phone and quote all of the details to organise the return and replacement.
The phone dialogue seemed to reassure. However, as requested, I have now returned the incorrect item at my own cost with only the promise from a friendly 'Steve' that as soon as it arrives back at depot he will sort everything.
No offer to instantly dispatch the only other alternative that we quickly deduced by measurement (not included in the listings).
Instead, I must wait and hope all goes well.
I shall report further and adjust my rating depending on whether this goes well or not.
Late Aug 2023 - I was called by one of their staff, telling me that my requests couldn't be met. I indignantly referred this person to the friendlier 'Steve' who had seemed most helpful and promising earlier. The man carried on annoyingly, so I explained that I was abroad with my family on holiday, asked him once more to speak with 'Steve' and get back to me after that.
I heard no more. The correct item arrived before I returned home and there were no further charges!
So, it seems that it depends very much upon whom at JC you deal with. I trust that 'Steve' was not scorned for being so helpful on this occasion and that he should be regarded as a valuable, experienced member of their staff. Hence, Bumped from 3 TP Stars to 4.

Great service, very competitive pricing and deliver was excellent.

Great customer service, phoned for advise on the part and placed the order. Fast service quality part