John Clark Motor Group - John Clark CUPRA Dundee Arvostelua 

Always a pleasure to deal with. Steven very helpful and eager to make sure my experience was as good as I could get.

My experience after purchasing a vehicle from this dealership at the end of February has been wholly unacceptable and far below the standard expected of a main dealer. This has not been a short-term issue, but an ongoing situation that I have had to actively manage myself for over 5 weeks, requiring constant follow-up, time, and effort on my part.

From the outset, the purchase and collection process was disorganised and excessively time-consuming, with long waits despite agreed appointment times. It was clear that end-of-month targets were prioritised over proper checks and customer care.

Within just 48 hours of collection, a rear seatbelt failed completely - a critical safety defect that should never occur on a vehicle sold as roadworthy. The vehicle then developed multiple further faults, including persistent brake noise, dashboard warning messages, audio system issues, and unreliable Apple CarPlay. These faults required the vehicle to be returned, causing further disruption, inconvenience, and additional time off my schedule.

Most concerning of all was the handling of the courtesy car. I was explicitly assured that the insurance had been extended, and I relied on that assurance in good faith. I was later shocked to discover that this had not been done, meaning I had been driving completely uninsured for nearly two days without my knowledge.
This is an extremely serious and fundamental failure in responsibility and duty of care. Driving uninsured carries significant legal and financial consequences, and I was exposed to these risks entirely due to the dealership’s negligence. This is not a minor oversight - it is a negligent breakdown in responsibility and a situation that should never occur under any circumstances within a professional organisation.

Throughout this entire process, communication has been extremely poor. I experienced dismissive and unprofessional behaviour from a member of staff during phone calls, which only added to the frustration and made an already difficult situation worse. I repeatedly had to chase for updates via phone and email, often receiving no response. I was passed between staff, given inconsistent information, and at no point did it feel as though anyone took ownership of resolving the situation.

Overall, this has been a stressful, time-consuming, and deeply disappointing experience. The combination of safety issues, broken promises, poor communication, and a shocking insurance failure demonstrates a serious lack of professionalism and accountability. I have effectively had to manage this entire situation myself over a prolonged period.

I would strongly advise others to avoid this dealership.

Cameron Rodger at sales was very helpful and knowledgeable

Honestly, couldn’t ask for better service whether over the phone or in person, from start to finish everything went perfectly. I couldn’t say a bigger thank you to Cameron and Ross and the rest of the John Clark Dundee team. 10|10 highly recommend.

This is our second Cupra and it’s a joy to drive.
Harry Jackson was great and explained the process clearly and thoughtfully.
We enjoyed the ‘freeby’ catering trucks!

Alistair Granger was super helpful and approachable the whole experience. He talked us through the process clearly and answered any questions we had, no matter how small. Would highly recommend the Dundee branch!

All staff were very helpful and welcoming. Jenna who dealt with myself from start to handover was outstanding, for a young lady she was extremely knowledgeable and just a pleasure to talk to .

Kerry was a great help throughout the entire process and was able to answer all questions we had very clearly, however one problem was with the valet after picking up the car we found dirty tissues in the glovebox.

My experience with buying the Cupra Formentor was great. Russell Anderson explained everything clearly, making the process very easy to follow giving us various options which are best suited for us only. There was no pressure about the journey making it a very positive experience. Thanks again, Russell.

Excellent salesman, very knowledgable and patient, taking time to make sure I understood what I was purchasing and gave me confidence to make the switch to EV

Absolutely over the moon with service and help i received

Our sales executive went out of her way to help us. She kept us up to date. She also made the whole experience so easy and exciting.

Joe was the salesman that helped me purchase my new car. Excellent service and always there to help.

Great buying experience, no hassle but super professional and helpful. Steven Rodger made the whole process of trading-in my existing car and ordering the new one a real pleasure.

Good customer service. Friendly and helpful staff willing to tolerate our basic questions as we switched to an electric car

I was treated with respect and courtesy. I was listened to and helped to make a right decision for me. At no time did I experience a pushy salesperson, this made all the difference.

Just got a used Cupra Formentor and I am so happy! I have been trying to get one for a while now. (Had to persuade the other half 😉) After having problems with online companies and uninterested salesman it was great to find Kerry in the Cupra garage in Dundee. From the start he was very helpful, knowledgeable and not pushy. The kids even loved our visit and said they had more fun in there than at the park 😂 Thanks again, Kerry

Friendly and helpful. Went out of their way to make things happen

Rachael was great and very helpful
Kept me updated with everything and made the process very easy

Thank you Rachael appreciate you :)

Rachael was a wee superstar, didn’t make me feel pressured at all and made the process so easy. Would definitely purchase another car from her