Jewel-Osco Arvostelua 

The app is brutal I have stood in line waiting to check out and I had someone in front of me who didn't have a clue about how to use it and I just stood there for fifteen minutes waiting finally just left my stuff there and went to Walmart where it cheaper automatically than jewel with there apps I go in there and everything I want has an app screw them not the jewel I grew up with

The app is horrible! “You can’t just type in something and find it. You have to find something similar and scroll down to find your exact item.” That’s how the cranky clerk explained it to me. WTF!!! I am so tired of being scammed by Jewel. It’s not too enough to be their customer to get sale prices, we have to manually find all the sales we want or we get screwed! Poor older people can’t figure all the nonsense and they get taken advantage of every time! Jewel is corrupt and evil now. I shop anywhere but there as much as possible now!

Poor substitutions, no updates in the app regarding delivery status. When you call customer service the reps tell you anything just to get you off the phone. The store has good deals and the for u rewards work in theory but the online shopping experience is miserable.

walking distance from my place. Always clean and always have what we need. We go there atleast once a week

I’m so annoyed with the U coupons. I wish they would stop them. It takes so much time reviewing the coupons. Then if you forgot any you have to check it in the store. It’s just too time consuming.

The Plum Grove Rd, Palatine Illinois store needs to speak with their cashiers. 3rd time I've been at Matthew's register and hes extremely depressed, talks like hes ready to fall asleep. Today the lady in front of me, told him he needs caffeine. He said he needs Gatorad.The customer service Mgr needs to take him off the registers. 3 times was enough for me at that store

The birthday cake was great. You guys always do a great job. Thank you.

I had a very disappointing experience at Jewel-Osco that I believe management should address. This was the store location in Batavia, Illinois 119 S Randall Rd. 3219 7/7/2026 - 8:15 am approx.

When I arrived at the register, no one was there. The payment terminal prompted me to enter my phone number, so I did. The cashier had said she would be right there, and I told her I wasn't in a hurry. When she came over, she immediately scolded me for entering my phone number into the credit card terminal. After I felt uncomfortable and attempted to leave, I walked back since I needed the items.

While my groceries were being scanned, I noticed the advertised sale price wasn't applying. I politely asked about it and was told rudely that it would come off at the end. When it didn't, she rudely asked if I clipped the deal, and when I said no and started to, she rudely said, "You need to clip the deal." She was not able to get the deal price reduced, the self check out person came over.

Instead of resolving the issue professionally, I was spoken to in a condescending manner and repeatedly questioned in a way that made me feel belittled. She continued to ask if the phone number I entered was correct, and after responding three times that it was, she asked again and said, "I need you to look at the number (showing in the app, which I had opened and had already done), and confirm it," so I confirmed for the 4th time.

The interaction became so upsetting that I started crying. The employee on self-checkout responded without empathy by saying, "Ma'am, there's no reason to cry. It's just cherries." My reaction wasn't about the cherries—it was about how I was being treated.

The discount was eventually applied, but no customer should be made to feel embarrassed or disrespected while trying to complete a purchase. I hope Jewel-Osco addresses this matter so other customers, especially elderly or vulnerable individuals, are treated with the courtesy and respect they deserve.

Never enough cashiers. To many self checkout units that consistently frustrate shoppers, and constantly throws error requiring a human to intervene multiple times anyway. Self checkout increases shop lifting, disenfranchises customers, and benefit no one but the companies that sell or lease self checkout systems.

I no longer shop at any store that will put people out of work in order to frustrate customers and put money in the pockets of self checkout providers. That leads me with Caputo’s and Butera and I’m fine with that. I want to spend another diamond any establishment that forces me to be my own cashier an outdated system that can’t check out a single person without incident once.

Website is awful. App is horrible. The June 2026 update is ridiculous. Who the heck designs this crap without testing it? I don’t shop there anymore BECAUSE it’s so horrible.

On Thursday, June 4th at approximately 7:30 pm, I went to the service desk for assistance. Anna answered my questions thoroughly. Anna is professional, pleasant and helpful. Kudos to Anna!

Prices ring up wrong every time. I have learned to always check the receipt before leaving the store so that Jewel customer service can correct and refund the difference to my credit card. Today, I had waited in line at customer service for more than 10 minutes before reaching the counter. Unfortunately, at the same time a delivery person walked up, and the Jewel staff member turned to him and started receiving boxes and signing receipts. She told me, "Just a second," but it took 6 more minutes before she turned back to fix the error on my purchase while ice cream--buy 1 get 1 free--melted in my cart.

I have very good experience with Osco Drug on Lee Street in Des Plains, Illinois. They have very professional RX staff. Very helpful and devoted people. I will highly recommend Osco Drug and their services.

Very rude woman who is working in management.

Jewel Osco app not user friendly. Too confusing to find sale item and ensure it is in the basket.
Also, seniors and people with disabilities have a difficult time with the app. As a result, these folks inadvertently pay more.
Also, their policy of bulk purchases, ie buy 3 to get the best price, is discriminatory in that less affluent people cannot afford to spend the extra needed to buy in bulk.

Full of false advertising tricky sales adds. Multiple sale items placed in the wrong place to trick customers to buy the non sale higher priced items. The sales in the fish department are not the sales they represent on the signs its a vague trick false advertising. The employees dont care they brush it off when brought to their attention. Its been this way the past year. My family and I are done with this store. Their not reputable taking advantage of customers.

Wooddale il Jewel has changed owners and the changes they have made are terrible.
The change the new owners seem to be OK with is shelving products that are expired. In my case it was Breakstone sour cream. Twice I have been disappointed that every container, several dozen, were expired by days. Speaking up and pointing it to the staff has not changed the store's new Bad practice.

Jewel Osco, especially the S Canal location in Chicago, does not deliver all the items you order and pay for. They then pocket the money, deny refunds, and blame us as customers. Frank is one of the worst store managers I have ever worked with.

Store at 61st and Cottage Grove in Chicago. Manager that usually at customer service counter, she is very rude and inconsiderate. She doesn't greet us with a good demeanor she angry all the time. I was waiting to receive a money order and she just ignored everyone in line and had us waiting and i just threw up my hands and left, several others as eell. I dont know wby Jewels hire rude employees and then promote them to manager. Horrible customer service at this Woodlawn store

Kaylee that works at the bakery and her boyfriend I sat down on the bench as I was waiting for my ride she stand her kept laughing like week ago it makes me not want to go to jewelosco I don’t appreciate her laughing at me just because she thinks it’s funny laughing very awkward and uncomfortable her and her Boyfriend stood there and laugh at me. I feel like I don’t wanna go there I been value customer I been going there for years and I think it’s unprofessional what they do to make a person feel uncomfortable and I feel like I don’t want to go I just go to mejiers or Walmart and drive thru to just to pick up meds Kaylee that works in the bakery just because she don’t like me or my daughter jewels don’t me she shouldnt do it that to me I don’t want to go back now ☹️😢🥺 I don’t remember the date but it wasn’t long ago need to teach your employees just they see someone they don’t like them don’t laugh at them made me feel uncomfortable and wanted it cry