Jet2.com & Jet2holidays 

First impressions are a defining indication of the customer care commitment of a company by its staff, and unfortunately a few failed this test.
The airport check-in at Gatwick airport was good and efficient but was let down by our server who damaged our passport spines during scanning, by overbending the pages back.
Overall, our outbound flight was very good with a pleasant cabin crew.
At Corfu airport, once we had cleared customs and collected our luggage I spoke to a Jet2 representative about the location of our pickup coach . There was no warm welcoming greeting as expected. Only a curt name check and confirmation of the coach bay and number. We then had trouble locating our coach along with other passengers as it was hidden behind another coach. The driver took our names and our cases. Once we had boarded the coach, the same airport representative came onboard briefly and gave a very short message, without a microphone, which we could not clearly hear, about our drop-off points.
This was our fourth visit to the Apollo Palace, and our stay was again excellent.
Our Jet 2 holiday hotel representative Kelly was very good and took up our complaints seriously about our initial negative arrival experience. However, the management response was very disappointing. Quote: The Airport Team Leader was unsure exactly which member of the team you had encountered he will be having a general chat with the whole Airport team regarding your feedback. Unquote.
Our return journey experience was mixed. Once we arrived at our airport departure gate there were further long queues. There was no orderly seat allocation system announcement to board the aircraft, as we had experienced in the past. We eventually got to our seats after our schedule take off time and took off forty minutes late.
The majority of the cabin crew were very good with one exception. As we prepared for take-off, one of the cabin crew curtly objected to both our bumbags. She said that they were too large and needed to go into the overhead locker. I told her that we had never had any objections on our outbound flight. I also said that we had never had any objections about them from any other holiday or international airlines over many years of travel. She said that she would have to consult with her team leader. We never received any further feedback from her.
On landing we noticed a passenger boarding bridge being fixed to the front of the aircraft. However, we had to disembark from the rear of the aircraft to enter the terminal Here we encountered several flights of very steep metal steps and no lifts. Then a very long walk to our baggage collection. Not a good end to a holiday for our age group.

flight out was delayed and flight back also delayed by almost 3 hours. cabin was freezing and staff rather rude (couldnt care less). Paid £30 for an extra leg room seat but as they changed the airplane, i could not get that extra leg room seat. NO REFUND. poor poor poor service on all fronts.

Fantastic holiday from start to finish. Jet2 staff were amazing from meeting at airport they couldn’t do enough for you. It was so easy to book on line and you can pay in instalments. Always choose Jet2 as seats are comfortable on aeroplane and the staff on board were brilliant. Went to Antalya and our hotel was amazing loved it. Thank you Jet2 for an amazing holiday.

Had a great week in Peschiera del Garda on a Jet2 holiday at the Vision Hotel which was great. Booking online was a dawdle and lots of Comms before the holiday made everything easy. We took advantage of twilight check-in the day before our flight so had an easy passage through security on the day. Flight to Verona was fine, but getting past EES at Verona airport is chaotic with no-one managing a vague snaking queue that went 50 yards up past the pre-reg machines, then back up the other way and then back for a third time to get to the e-gates or a friendly passport inspector....Not a Jet2 issue but worth noting I thought.
From there on, all was great. Wed booked shared transfer which was a short walk away and only had us and one other couple, so was very quick and direct and it was the same for the return transfer. Hotel was great and our room had a fantastic view of the lake and mountains beyond and everything was as described. Friendly staff, great fresh buffet breakfast,never a problem getting a bed round the lovely infinity pool. The grounds are very well manicured with lovely plants and mostly AstroTurf which is easy on the feet, less messy than grass and safer than tiles, though maybe not great for the planet man. Thirty minutes walk to town with a couple of restaurants en route and we ate out every night except the last and all prices reasonable and cheaper than Edinburgh.
Return transfer to the airport was easy, check in was also easy as they have a better system for getting you out of Verona and return flight was also good.
We had a great time and no complaints about service from Jet2 holidays and would happily use them again, even through Verona 😁

Jet2Holdiays cancelled my flight after finding out I have a non-british name. I am half Pakistani and Algerian the jet2 staff treated me very abd were very rude and uncooperative, a very bad experience would not recommend to anyone who is of colored skin or even mixed at this point. Even your appearance, gender, sexual identify, and race could all be factors in them cancelling your stuff. Very bad customer service aswell.

This is the worst airline i've ever experienced literally.

Would of gave 5 stars due to the amazing service with the staff and the flight itself but when I arrived in turkey antalya with my 4 years old disabled son, we got off the flight and his wheelchair was no where to be found. He is unable to walk let alone walk the distance it was from the gate to where his wheelchair actually was (near the exit of the airport) this resulted in me having to pick him up onto my shoulders and I have a bad back so this made not only the first part of my holiday bad it also made the first 2 days of my holiday extremely difficult as well due to being in so much pain with my back I couldn’t leave the room. The assisted travel when landing back into East Midlands airport was absolutely amazing from the minute we stepped off the plane to the minute we left the airport. Such a shame that we had the issues when arriving in Antalya, turkey because we always love to travel with jet2 but this was our first experience with jet2 assisted travel and I don’t think I will be using the airline again unfortunately

Horrible experience when I went to Morocco the service in the hotel was so bad

horrible service i was so disappointed they cancel flights for no reason and i suppose they racially discriminate

I was kicked off my flight due to their selfishness wouldn't recommed they are scam , go for a better airline

Just 47 hours before I was due to fly, Jet2 Holidays called to say my holiday had been double‑booked. The “alternative” they offered was nowhere near what I had booked — a hotel 90 miles away, isolated, and totally different from the experience I’d chosen. I felt backed into a corner and ended up cancelling.

I asked for compensation for the costs I’d already incurred, including parking. They gave me £80, which didn’t even cover that, and told me to claim the rest through my insurance. It felt dismissive and unfair.

I’m genuinely disappointed. I had trusted Jet2 Holidays, but this experience has left me questioning that completely.

Worst experience ever. Traveling is stressful enough. When you can’t trust a company to be professional and help you get home. Then run far away.

Just had a lovely holiday with jet2 to Zante we stayed in Alykes lovely flight going the transfer for my husband who was on assist was brilliant.Ww came back on the airbus absolutely brilliant flight can't wait to go with you again in October to Belamadena

Whent on holdiy to liberty hotel kudadasi turkey was ment to be a 5 star hotel. Looked great how ever we had a bad experience. You cannot find anywhere to complain to at jet 2 they make it almost impossible to complain to trying to find a tel no cannot. I am now looking for liberty hotel head office tel no before i go on tick tock, face book x ect. Realy poor service when supposed cust service tel nos put you through to lines dealing with dissabled accesability. I hope jet 2 contact me before i go live miss quarante

Jet2 removed me from my flight for absolutely no valid reason. I waited for hours, and when the gate opened, they refused to let me board without a proper explanation. Instead, they handed me a paper with a few poor alternative options, and I didn’t even get a refund. Because of this, I also missed an important flight.
I wouldn’t recommend this airline. Even if another airline costs £20, £30, £60, or even £100 more, it’s worth paying extra for your peace of mind. Save yourself the stress and choose a different airline

FLIGHTS ON TIME EACH WAY
TRANSFERS LIKE CLOCKWORK
GREAT HOTEL
NOTHING TO FAULT

Flight from Paphos to LBA delayed due to (it was intimated) unusual number of flights all arriving at the same time and insufficient staff and transportation equipment to cope with the increase in passengers.
On arrival at LBA we were kept on the aircraft and on the runway (for over one hour) because (it was intimated) that due to our late arrival there were other flights that had arrived at the same time and as a consequence there was insufficient staff and transportation to accommodate all the passengers.
The flight from Paphos to LBA did not provide any additional drinks (alcohol or otherwise) after serving of the in-flight meal. It was stated that they had insufficient time to load the necessary drinks due to the flighht being delayed!!!!
In this day and age I fail to see how an airline with the supposed reputation of JET2 could not cope with or deal with unexpected departure delays.

Stop hiring racist people, Boycott…

On holiday yet again trying to contact jet 2 and surprise no one answer chat service , once you booked paid on holiday that’s when service stops.

Please don’t ask for more information I do supply it and you never follow it up

Absolutely horrendous experience. Never again.