Jessops Arvostelua 

Ordered some solar eclipse glasses at relatively short notice. The site did not guarantee a delivery date but they arrived in time and with a secure delivery.

The tradeIn team is really superb and always there to respond your queries and requests. I am very happy with their service.

I was trying to find solar eclipse glasses when they were selling out everywhere, and Sam went completely above and beyond to help me. She was incredibly kind and attentive, kept me updated and made sure I managed to get a pair!

When I collected them, Pranav was equally brilliant. He was extremely knowledgeable, enthusiastic and took the time to make sure I had everything I needed.

Sam and Pranav are fantastic representatives of Jessops and exactly the kind of people every company should want on its team. Exceptional customer service from beginning to end. Thanks so much to you both!

Easy to order and pay, but dispatch and follow up was abysmal. I order 4 filters, I heard nothing about a delivery forecast, I chased it up only to be told that one of the filters has still not arrived... I asked for thd three they had in stock to be delivered, they arrived eventually, I called to ask for an update, they said it was in their warehouse and would be despatched soon ... I chased it up again only to be told its STILL in warehouse and would be despatched next week.... I cancelled the order ... very poor customer service especially after I had to chase them up .... won't buy from them again.

Good online selection with quick, reliable delivery.

Good quality solar eclipse glasses

Hi quality product (purchased online) which made viewing the eclipse a far more interesting and rewarding experience. Efficient delivery with good communication throughout - Thank you JESSOPS!

Placed an order for a drone and paid for it then were told it was out of stock and will send when in stock that was 2 months ago I found out this drone had been discontinued a mounts or so ago when I emailed them today they said they only had just found out yesterday also they advertised it as a pro drone but only was going to send a none pro drone
Very bad customer care response, just to make a point jessops still say it was not the pro advertised here it is you can’t deny it
DJI Mini 3 Pro
Drone - 4K
HDR Video ...
€279.00
Jessops
+£2.99 delivery
Store rating 4....

I received my eclipse glasses on time and provided the necessary protection for my eyes during the partial eclipse. The eclipse was successfully observed using the Jessops filter glasses.

I’d received yesterday and checked. There is missing ‘us-sub flash’. It should be 7 items but there is only 6 items

I bought some solar eclipse glasses. Delivery was fast. I did pay more for it but happy to. Very well packaged.
Glasses were brilliant for an amazing experience.

£4.49 delivery charge on an item that’s £12.99 was a p*ss take. I unsubscribed from emails but still receiving them which isn’t cool either

The delivery was incredibly quick and the eclipse glasses worked a treat. My grandson was exhilarated to see the eclipse so well.

Great service. Quality product. I wanted to buy my eclipse glasses from a company I could trust

⭐ 1/5 — A deeply disappointing experience with Jessops

I ordered a Sony 16mm f/1.8 G lens from Jessops because their website showed it as in stock and it was included in Sony’s promotional week, giving me 10% off. I chose Jessops over other retailers because I had used them previously and wanted to stay loyal to a retailer I trusted.

Unfortunately, that decision turned into a five-week ordeal and ultimately resulted in me cancelling the order and taking my business elsewhere.

The lens was supposed to be in stock when I ordered it. I subsequently contacted Jessops around 3–4 times because the delivery kept being pushed back. Each time I was told it would be another “week or so”. That week came and went, then another. Eventually, on my last contact, I was told there was no known delivery date.

During this period, the lens continued to show as “in stock” on the Jessops website. I specifically questioned this during my calls and was told the website would be corrected. It was eventually changed, but only after I had already been waiting.

I originally bought the lens because I wanted to use it to photograph a meteor shower. That opportunity came and went while I was still waiting for an item I had been told was in stock.

The financial side is what makes this particularly frustrating.

The 10% Sony promotion ended while I was waiting. I would also have been eligible for a further £100 Sony cashback, meaning the new £849 lens would effectively have cost me £664.10.

Had Jessops accurately represented the stock situation when I ordered, I could simply have bought the lens from another retailer while the promotion was running. Instead, I relied on Jessops’ representation that the lens was in stock, waited five weeks, and lost the opportunity to purchase it elsewhere at the promotional price.

I asked Jessops to refund my order and provide compensation equivalent to the promotional saving I had lost, so that I could buy the lens elsewhere. They refused.

After five weeks, I then enquired about a used example Jessops had for £729. Given the circumstances, I asked whether they could offer it to me at a fair price that reflected the position I had been put in.

Jessops eventually reduced the used lens to £689.

I explained that this was still unreasonable. I would have been paying more for a used lens than I would effectively have paid for the brand-new lens, while also losing the 3-year Sony manufacturer warranty. WEX also had a used example available for £687, making Jessops’ offer particularly uncompetitive.

I offered £550 as a reasonable resolution given everything that had happened. Jessops refused and confirmed that £689 was their best price.

There was also a Hoya 67mm circular polariser involved. This had previously been offered to me free as compensation for the problems with my order. When the £689 used-lens offer was made, the filter was being presented as part of the overall value of the deal. I don’t consider something that had already been offered as compensation to be an additional concession.

I ultimately cancelled the order.

What is most disappointing is that I feel I was misled into ordering from Jessops rather than a competitor. If the lens had genuinely been shown as unavailable, I could have made an informed decision and purchased it elsewhere while the Sony promotion was still running. Instead, I trusted Jessops’ stock information, waited five weeks, missed the promotional pricing, missed the opportunity to use the lens when I needed it, and was then left to deal with the consequences.

This whole experience has also taken a lot of the enjoyment out of what is supposed to be a hobby I love, as well as making the photography work I do more frustrating. Instead of enjoying photography and getting on with my work, I’ve spent weeks chasing Jessops, making calls, waiting for promised delivery dates that never materialised and trying to resolve a problem that I shouldn’t have had to deal with in the first place.

I originally chose Jessops because I trusted them based on previous experience.

I don’t anymore.

If an item isn’t actually available, customers should be told that before placing an order. Customers can then make an informed decision and buy elsewhere. What isn’t acceptable, in my view, is displaying an expensive item as “in stock”, taking the order, repeatedly delaying it, and then leaving the customer to absorb the financial consequences when the promotional opportunity has disappeared.

A very disappointing experience from a retailer I previously trusted, and one that has completely changed my view of Jessops.

I ordered eclipse glasses as I had seen an article about the cheap Amazon ones not always protecting your eyes properly and I knew Jessops ones would be good. I was a bit worried in case they took longer than the 2-5 days stated but they arrived really quickly and were fantastic.

They got us the eclipse glasses

Excellent service and knowledgeable staff