Jeff White Motors Arvostelua 

Check over your car and make sure if there is an issue get it in writing as my experience has been pi*s poor. I wouldn’t buy another car from the dealership and it’s a real shame as before this experience I spoke very highly about them.

Don’t except false promises over the phone get it in writing..

Title: Disappointing Experience with Jeff White Motors in Cardiff

I recently purchased a vehicle from Jeff White Motors in Cardiff approximately a month ago, and unfortunately, my experience has been less than satisfactory. While I initially had hopes for a smooth transaction and a reliable vehicle, a subsequent discovery has left me quite disheartened.

Upon closer inspection, I realized that the mileage on the car did not align with the information provided on the MOT certificate. To my surprise and concern, the actual mileage was approximately 9000 miles less than what was indicated on the document from the last MOT. Naturally, I promptly contacted the dealership seeking assistance and resolution.

Regrettably, the response from Jeff White Motors was less than helpful, and their refusal to acknowledge the issue compounded my frustration. Their stance, asserting that the matter was no longer their responsibility, left me with the burden of rectifying the situation independently. This unprofessional manner of handling customer concerns has, unfortunately, caused me significant inconvenience and unnecessary stress.

In my efforts to address this discrepancy, I reached out to the finance company involved in the transaction, only to discover that they were unable to provide any assistance. Additionally, the MOT garage, which allegedly contributed to the error in recording the mileage, proved uncooperative. Multiple calls to the DVSA and consultations with various advisors have extended this ordeal, and after a month, I am still awaiting a resolution from the DVSA to rectify the initial mistake.

My intent in sharing this experience is not to deter potential customers but to caution them to exercise extra diligence when considering Jeff White Motors as their car dealership. The aftermath of the sale has left me feeling neglected and inconvenienced, resembling an unfortunate similarity to dealings with private sellers. I strongly advise prospective buyers to approach transactions with this dealership cautiously or explore alternative options to avoid similar challenges.

In conclusion, my experience with Jeff White Motors has been disappointing, and I hope that my review serves as a constructive reflection on the need for improved customer service and accountability within the dealership.

Was looking for a particular car last April. Jeff White had the best option in the area for model, low mileage, and price. Only one month warranty though. Guy I dealt with, who was part of the White family very nice.
Four months later had it MOT'd, one exhaust bracket found broken.
Was told £460 for new exhaust, or take it to garage with welding facility and they'd be able to weld it on for me.
Although out of warranty, rang Jeff White garage, same guy who served me originally took the call. Told me to take the car round and they'd fix it for me
Took the car without an appointment. Although busy workshop, cleared a ramp and fixed it for us while we waited at their nice showroom/bar and treated to a coffee.
The car was done in no time and did not charge me anything.

What a waste of time,filled in a finance proposal on their website to be told congratulations you've qualified for finance,then when I applied I was declined which is now on my credit report, not happy

First class service every time. Cannot recommend enough! I have always bought brand new cars so when it came to buying my first used car I was skeptical. The team at Jeff White couldn’t do more to help and find me the perfect car. I have recommend friends and family who have bought cars from here and have also had a great experience.
Wouldn’t buy a car anywhere else!

I wouldn't recommend at all. Bought a car and I've had nothing but trouble with it, the handbrake keeps getting stuck, it locks the I can't drive the car, the electrics keep going, the sound system don't work half the time and warning lights always appear. Don't waste your money like I did

Greatest customer service ever. Richard Morgan what a super star. He made the whole car purchasing easier than I thought. Thank you.