Jansno E-bikes Arvostelua 

I ordered Jansno x70 for daily courier work. Bike arrived to Netherlands from Germany within 9 days. I use it quite a lot (40 to 50 hours per week) in different weather conditions - and it performs amazingly.
When I contacted Jansno for support with problems on the bike - they sent the replacement parts as soon as I provided proof of the problem. Parts from China take only 10 days to come to the Netherlands, and Jansno provided international tracking for every part they sent.

I am very happy with the bike, and with the customer support - and I will continue to shop with Jansno brand :)

Very satisfied with the service and quick response.....

Non accettano il reso nonostaste nella loro policy sia previsto entro 7 giorni.
Loro invece mostrano una pagina di policy in inglese dove dichiarano di non accettare il reso a meno che la ebike sia inguidabile. Aperto controversia paypal e in attesa.

Company debied refund on a product damaged in shipment. Offered me a few hundred dollars to get a frame welded locally. Not my idea of an acceptable solution when the bike arrived with serious damage and unsafe. Buy at your own risk. Company does not stand by their product. I own three othe e bikes and can confidently say this is a low quality product. Again, buy at your own risk. I'm out $1000 and you could be next.

I would like to thank the Jansno after-sales support team for the excellent service I received.

Shortly after receiving my X60 display, the NFC cards stopped working despite numerous tests and troubleshooting on my part. I then contacted customer support and provided several videos clearly demonstrating the issue.

After reviewing the video evidence and the information I submitted, Jansno's after-sales support team immediately approved a complete replacement of the display. This showed me that my case was taken seriously and handled professionally.

The replacement was shipped quickly, all costs were covered by Jansno, and I was not required to return the original display. Communication was always courteous, prompt, and efficient throughout the entire process.

I have now received the replacement display, installed it, and performed multiple tests. The NFC cards are working perfectly, and everything is functioning exactly as expected.

In my opinion, the true quality of a company is revealed when a problem occurs. In my case, Jansno honored its warranty, carefully reviewed the evidence I provided, and resolved the issue professionally.

Thank you to the entire Jansno team for your excellent after-sales support. I would not hesitate to purchase from this company again.

Nothing ever didn't go wrong with Jansno...Warranties are not real or supported, so...Don't ever buy this Ebike...Time alone and pimples growing throughout your Skin is not worth the idea of the purchase...it will cost you a lot of extra money too...Stay away from it!!! SCAMMERS!

I researched the hell out of this bike before taking the leap because I liked what people where saying about the excellent customer service and my kids liked the look of them . Well i ended up ordering one in the morning and then another in the afternoon with a few accessories . Got a purchase notification later only for the second order which said the item was shipped , then later some guy from China messages me and says free shipping on the first bike was now actually going to cost me and extra $300 . I told him to cancel both orders which he said he couldn't because they where already on the way , to which I replied I would be sending it back once they arrived , THEN he says alright , I'll refund you then ( even though he said he'd already sent them ) WHAT a bunch of scammers these people are , I'm glad I didn't facilitate them in anyway .

Janobike e20, acquistata presso Amazon. Motore distrutto dopo appena 1080 km. Sempre tenuta con cura, sempre usato la pedalata per assistere il motore in partenza, sempre tenuta in garage, mai preso acqua. Comunque sia, può capitare.
Serve un motore nuovo che io sarei disposto a pagare. E inaccettabile però che il venditore se ne lavi le mani dicendo che devo arrangiarmi ad acquistarlo facendo ricerca su internet !
Su internet non si trova niente. Inutili i miei reclami su Amazon. Bicicletta pagata 900€ da buttare via. VERGOGNA !

Acquistato una bike jansno X50, dopo meno di un anno il motore va in "corto" bruciando cavo di alimentazione e probabilmente controller. Ho contattato l'assistenza la quale ha ammesso una problematica di difetto sul motore. Al momento della spedizione in garanzia esce fuori che il motore è garantito appena sei mesi...come possibile sul motore di una bike elettrica? Non mi hanno concesso la sostituzione del controller dicendo che è buono, nonostante l'insistenza del mio tecnico. Vedremo quando sarà il tutto montato, ma nel frattempo arriverà il motore RIACQUISTATO, di sicuro si annullerà la garanzia anche sul controller qualora risultasse fuori uso. Profondamente delusa!!

Fun bike, great value for money, excellent post sales service from Parko Lin

La mia esperienza positiva con jansno.com è stata resa tale dal fatto di aver acquistato una bici fat nella fattispecie jansno x 50 con ruote fat da 20" e cerchi in lega. Con un motore da 750w di potenza nominale ed una batteria da 48volt 14 ah..Ragazzi bici veramente fantastica che da molte soddisfazioni che affronta salite anche di una pendenza considerevole senza eccessivo sforzo muscolare.Oltretutto tempi di consegna brevissimi dall'acquisto ed un prezzo formidabile...Consiglio vivamente JANSNO.COM

Perfect bike, perfect Support, perfect service!
I love that thing…

Very nice bikes, fast and high quality materials. The headlights are like cars. On off road tracks, it works very well

Ho Acquistato la JASNO X50 e posso dire che è SPETTACOLARE ! Potenza Allo Stato Puro , Affidabile , Spedizione veloce in meno di una settimana sotto le feste di Natale , imballaggio Perfetto , Comodissima Un Divano , Ottima Tenuta di Strada e Fuori Strada , La batteria dura parecchi Km anche utilizzando Accelleratore OTTIMA IN TUTTO QUALITA' PREZZO OK , Se acquisterò un Altra Fat Tire Acquistero una JANSNO dal loro sito ; La consiglio e do 5 STELLE !

The Jansno X70 is amazing, it have a great range and price, the only thing that insn't that great are his brakes, they are not enough for the speed. In general is a grat bike.

I am very satisfied with the quality of the electric bikes. I purchased several units and I am happy with the professional attitude of the seller. The prices are very reasonable. I recommend.

I've purchased two Jansno E bikes, the X 50 and the X 70. I like both bikes, I've had a couple of issues contacted Jansno via email and they rectified both issues almost immediately. Great company, good quality merchandise.

I bought the Jansno X50 as I wanted a e-bike to commute to work. I am quite a large fella and wanted a bike that would suit me. The price was excellent at £800 and although I have only just completed 25 miles I can say that I am very happy. Obviously e-bike regulations differ depending on where you are located but they do their best to accommodate the regulations to your area. Some modifications may be necessary but this is relatively simple. Overall I think this is a fantastic bike for the money and they are quick to help with any issues or queries.

Fantastic comfortable powerful quick , well built manufactured, great product at a great price, with free and fast delivery/shipping