IWC Probate and Will Services Arvostelua 

The service provided was fine, however when the important documents were returned to us they were put in an envelope that didn’t allow the full address to be viewed. Our post lady had to rip the address window to view the first line of the address. I contacted IWC to advise them of this issue and have been ignored (contacted 06/07 and still no response 03/08 when replies were received very quickly previously)

The medallion stamp was fine and came through quickly but as the documents were returned carelessly I wouldn’t use them again. Copies of bank statements, passports and various other copies of documents holding sensitive information could have ended up anywhere.

Edit following reply:
I understand the service was provided within timescale for the price quoted, this was not in question. I believe I portrayed correctly within my review the service was fine for the stamp and quick. The issue was due to the return of the documents, I refute your comments regarding the postal service chosen for return, as this has no bearing on the complaint regarding envelope/return.
The point I am making has been missed, again I will explain. As you know, the documents returned to me included sensitive personal information. Therefore, returning in the way you have (envelope with no first line of address viewable) is careless.

You may view this as a harsh review, however, I stand by what has been said. You have every right to defend your business, as you have, but I think the nature of your comment regarding premium return option shows you haven’t understood why I have left a review and attempting to attack my choices does nothing to excuse the facts.

I gave the business the benefit of the doubt to apologise for the mailing issue, via email alerting you to the problem. Your staff didn’t acknowledge this, therefore, benefit of the doubt rescinded - fair review based on the facts presented.

Toller, unkomplizierter Service, kompetenter Mitarbeiter mit großer Hilfsbereitschaft
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I tried to sort out my late husband's shares for 12 months before eventually finding iwc.. loren jarvis was so helpful kind and throughly efficient, and the speed at which this was completed was amazing . I only dealt with her and when I phoned she knew exactly who I was making this difficult process so easy. I wouldn't hesitate to recommend these to anyone. I'm one very happy lady

Getting medallions is difficult enough. but we had to do it long distance and international. Debbie made this as easy as possible.

Fantastic company. Communication was brilliant and they did all that was required and when. I cannot fault the way in which they guided us through such a delicate time. Thank you

Excellent quick service

I didn't know where to begin writing a will and I had lots of questions but IWC helped me through the process. They were very helpful and I would definitely recommend them to help you.

Steve helped us through each step of the process and was amazing throughout. He kept on top of everything in a timely manner and i could not recommend him enough.

5 years ago was dealing with stress of losing my Mum, was trying to sort out probate with no help this company was suggested they were absolutely terrib4le once I signed.basically took any money they could straight away for their fees!! which my mother had collected in bonds since the 1960s only now can I leave a message like this because of all the stress!! and then 9 months later my father passed away and I did probate myself!! lesson learned but this company I would never use them ever again not for probate maybe. Their reply confirms my problem. Beaware ###

Quick and clear response, quick process

Great and helpful support and guidance throughout the complex process. Perfect accessibility and quick responses. Very friendly and engaging communication.

I enlisted the help of the IWC probate services in 2015. A year later, I received a letter from HMRC stating over 6k was owed after the probate process was conducted on my behalf by IWC.

I contacted IWC regarding this matter and I was told to ignore this request for payment as it was most likely a administrative error by HMRC. The second correspondence from HMRC after 6 months, I was told by my representative of IWC that an email or letter will be sent to HMRC to settle this matter of payment

Eight/8 years later there has been no definitive resolution and now being told by IWC as far as they are concerned this case is now closed despite huge amounts of money being owed and is becoming more and more difficult to contact my representative of IWC and now over 16k is owed. Potential Clients Please take note and extreme caution.

From my initial contact with the IWC the device has been prompt and efficient.

Extremely patient and helpful staff, I dealt with Debbie who couldn’t do enough for my elderly mum and answered all of the questions she had, more than once so it was understood,
I would definitely us this company again.

Your people helped this old man out very well am well pleased with the circumstances in my last year have changed making this the second will I have made hannah has put me right both times the last one I hope but shall come back here if any changes occur a thank

you to all for your help

hope this works the third t!me

I was at a loss as to how to transfer and sell my late father's shares in a company based in America. I needed to be able to talk to someone, ask questions frequently and receive guidance. IWC answered the phone and emails quickly. They provided relevant information, explained the possible options and led me through the necessary processes to achieve my goal. They were always pleasant and efficient. I am so grateful that what seemed impossible to me has now been accomplished, causing me very little stress. Thank you.

Loren Jarvis was excellent

IWC handled my Will with complete professionalism and catered for all of my needs that I required for my Will. There was always someone at the end of the phone or email to answer all of my questions or concerns about my Will.

Having spent several months trying to deal with Shares in an Australian Company as part of a Will, finding IWC and Debbie was a breath of fresh air. All my questions were answered, no matter how stilly they sounded, and a process that seemed unfeasible was suddenly underway and within 3 months resolved. A shorter period than it took Computershare Australia to give me a straight answer. Can't recommend and thank them enough.