ITD Global Arvostelua 

Really happy with the services ITD have provided for our business. Saved us a lot of money on our courier services - we are paying less for the same service previously used. Our account manager Haylee made the transition to ITD easy and fuss-free. She also checks in regularly to ensure that we are happy with the service and understand our needs, tailoring the services to our requirements. ITD also integrate with our chosen dispatch system which is perfect for us.

Yet another scam company working through the DUSGUSTING DEVIOUS EVRI PORTAL!

SO MANY PARCELS GET "LOST IN THEIR SYSTEM" IM SURPRISED IT HAS NOT BEEN INVESTIGATED YET FOR DODGY DEALINGS!

ITD provide a brilliant service across logistics, pricing and great customer service.

6 hours after the later bound of the delivery window and they have not turned up. This isn't the first time everyime they are delivering its late. Tracking info is always incorrect

Do not use!
We are a company that used ITD for bulk shipments and have to say they started ok but have declined and become one of the worst service providers we have ever come across.
20-25% of all parcels are 'going missing' between our warehouse and being passed to courier companies such as Royal Mail etc.
Impossible to get hold of ITD once you are signed up, they simply ignore you. No response to e-mails, no returned calls, no missing parcels reimbursed.
The terrible service is really damaging our reputation so we had to withdraw and cancel al automatic payments due to ongoing issues and total lack of any ability to service our acocunt

Would give them no stars if I could. Worst delivery company ever!

First delivery attempt the driver called as he couldn’t find us (no one else has that issue) and eventually gave up and hung up on me.

2nd time - delivered to the wrong address. Company has sent a replacement.

3rd time - didn’t bother to attempt

4th time - didn’t bother to attempt.

Companies stay clear you will lose money!

Ordered an awning for my caravan WAS going away for two weeks. Needed the awining for a further bedroom. Have to cancel holiday. It should have arrived Thursday, then Friday now Saturday. I except it will be monday, tuesday, wednesday who knows. No wonder the awning was 100 pounds cheaper..
I

Complaint No. 607947, ITD ref A12432935513

Claimed to have delivered a package last Saturday, May 25th.

Quite possibly true, but it wasn't delivered to me!

I have contacted them to ask them to find where they delivered the package, retrieve it and bring it to me. It's now Wednesday May 29th and all I've had is a seemingly automated acknowledgement.

No explanation.

No promise to try to find the parcel

The bottom line - nothing from the company, not even a promise to find out what happened!

Very strange.

ITD, if you're reading this, please sort this out ASAP.

UPDATE

Same day but, at last, a person has emailed me. No support, no help, no offer to deliver, just - well, read a copy of the email below:-

Kerry A (ITD Global)

May 29, 2024, 13:49 GMT+1
Good afternoon,

Please contact the seller of the goods who will be able to assist you further in this matter.

Kind Regards

Kerry
Ashworth

Customer
Service Manager

This refusal to help speaks volumes about the company!

More information, the seller has sent a photo to me of the "proof of delivery" obtained from ITD Global. The photo is of a door and crazy paving that I do not recognise. I've asked the company to ask the driver to return, retrieve the goods and deliver to me. Somehow I don't expect to see the driver today!

I wonder if he'll be here tomorrow.

What are the chances of an apology?

.

Just left a parcel from this company . They rang the bell could have left the parcel in the porch but left the parcel outside on top of a blue bag on show to anyone . I was in , got up to the door bell went to see and he was straight back in the van which was parked across the road diagonally blocking people off . What the heck definitely No Customer Service

Damaged goods on arrival. 2 tins of paint bashed as though they had been kicked. Lids open inside box and spilt everywhere. I wish I could get hold of the driver!

The worst company I have ever used on the internet, it took weeks to return and receive a refund which under DSA I reported within the 14 days, they lacked empathy, customer focus and a total disrespect in my opinion for myself as a customer, I sent endless emails requesting a return label which I eventually received DO NOT ORDER from this company

Georgina Davies is the jewell in the crown at ITD Global. Due to years of experience in the industry her knowledge shines through. She goes above & beyond in dealing with our queries in a timely & efficient manner and her communication skills are second to none.

extremely poor service, I had been waiting for an expensive set of fitness weights , delivery driver cannot carry out a simple task such as reading the home address the parcel to be delivered to a text and email sent and received by me saying the parcel had arrivived at my home address either porch or front door or near by , when i checked it was not there , i emailed ITD global i received a telephone call by a ITD representative to say it had been delivered to another address half a mile away in the local shopping centre
but when i arrivived the parcel was not there ,
NOT RECOMMENDED if my choice i would have used the royal mail

Amazon parcel delivered to a business in the middle of an industrial estate. Due to the business being closed as it was 6:45 pm on a Saturday night left the parcel on the side of the road. Not unsurprising that the goods went missing prior the business reopening on the Monday morning, sheer and utter stupidity.

ITD Global were contracted by Printerpix to deliver a photobook to me. It was apparently collected on October 18th. When I chased up several days after that I was told that it would be delivered on October 29th. Nothing arrived. Today (November 2nd) I received an email from ITD Global informing me that the package has been lost and that I should contact them for the next steps. The tracking notes for the package are all over the place, they seem to be completely clueless. The latest update received a couple of minutes ago (on November 2nd) still states that it will be delivered on October 29th despite the details when clicking on the link saying that it’s been all over Yorkshire yesterday and today. And by the way, if they think Leeds is in CHESHIRE it’s no surprise that they can’t make simple deliveries. Avoid this company if you can!

Disgraceful service, promised parcel within 3-5 days, saying on email delivery on the 19th, still nothing, no update, nothing since the 18th when it left their depot! Requested email updates and so far it's going from unknown to unknown and no update!

Terrible, Item was 'lost', seller sent out a replacement item which was also then 'lost'. Absolutely useless.

Waited in two days running. Order cancelled both times, apparently it's now being returned to the sender. They didn't even try to deliver it. AVOID!

Waited all day to receive an email at 9pm saying there was a problem with my delivery and my order is being sent back to the sender. No phone call or explanation. No way to contact as it it telling me information is required where I have added information. Came to the reviews to see that this is obviously a common issue. The company I have ordered from didn’t use this company before and I have never had a problem until now. Not impressed at all. I will be letting the company I ordered from before that using ITD is bad for business! Not happy at all. I paid NDD for this as was needed as soon as possible