Innovus Arvostelua 379

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Lily Tingle was very good in understanding my position and quickly resolved it. I would definitely give her a 5 star rating

Lily gave quick response times and provided the required information

I have been dealing with Mat Price on supplier categories. Mat has acted promptly and professionally to our queries and updated our supplier categories accordingly. Thank you for your help and assistance with this matter.

Really helpful service, very good communication from Thaissa Reis; kept me updated and informed at each step of the process - many thanks

Good service

Katherine Barber was an absolute godsend to ensuring we were able to secure retrospective consent for work carried out on our property.
Katherine responded promptly to all requests and was also helpful, polite and informative. We cannot thank her enough for all her assistance in our enquiries
Thank you Katherine

Just met Erhan who was very polite, friendly and helpful in explaining what he was doing during his inspection today.

Excellent, direct and personal communication from Samantha Wilkinson

Lily, the person who answered my call.
ALWAYS good to speak directly to a human being.
Was very friendly, helpful and informative,

This part is not a reflexion on Lily.
Though I'm confused as to the sudden need to do accounts after all these years and why I was told (2024) it wasn't important for me to have an ID code, when it very much is and why the other director of many years has 'never' been told to have one???

Lily was very supportive and the information she provided was clear and appropriate for the actions required.

It was very easy to get intouch with them fast response dealt with changing my contact details easily very professional.

We've been working alongside this company for many years now and had the pleasure of working with Luke Allen who has been incredibly helpful along the way, he's always on hand for help or advice and can't faulty him or the company for the work they do.

Just wanted to say how helpful Mat Price has been, always responds promptly to a request, his replies are always thought out and helpful.

Innovus managed to resolve an issue with our leased property when the management company suggested that it would not be resolved on the grounds of cost. The solution was simple and implemented within 1 day.
Thankyou Innovus

The initial email to the residents was abrupt, light on explanation, and lacked any sensitivity to the residents’ perspective. It easily could have been positioned better especially as the contract provides for this to only happen every ten years. Not something most people would remember some years after a purchase. That said, when I politely wrote to ask for more information, it was provided and very much appreciated. There has been lots of anger on the building WhatsApp group as people just didn’t understand the simple terms explained to me when I wrote.

I raised a service request and it Lily dealt with it within 24 hours. Very much appreciated.

Such prompt turn around and clarity of discussion. I am impressed.

Great experience with Mat Price—he responded incredibly quickly and provided all the information I needed without any hassle. Really efficient and helpful. Thank you!

The lady I spoke with was called Thaissa, she very helpful and understanding, in helping with my request, which I really appreciate. Thanks again.