Innkeeper's Lodge Arvostelua 14

My experience relates to my room at The Miller and Carter in Brighton and how innkeepers don’t pass important messages to their venues.
Don’t book a room here if you have a disability or mobility issues. They divert you to Booking.com to book room. They then don’t receive the messages you send because apparently the headoffice Innkeepers don’t pass them on. Tried ringing but no success. I arrived to be told it was on the 3rd floor. There wasn’t a rail on the right side and when I got to room there were steps down into room and up into bathroom. Biggest waste of money and worst experience I’ve had in a long time. Any mobility or disability give this hotel a wide berth as there is no lift

Changing my initial 1 star review to 4 star, I was contacted by Ellie from Innkeepers lodge who was actually very helpful and resolved the issues to my satisfaction

We had a good stay at the Fox House Hathersage.. we visited Chatsworth house and decided to stay over rather than drive back home..
The Fox House is a lovely place with great views and good friendly staff.
Our room was clean warm and comfortable.
The restaurant was clean and well presented with a lovely ambience, lovely friendly staff and the food was good.
Unfortunately I would say that all the negative reviews are probably down to poor management,training and lack of investment from the company. 🤷‍♂️

I unfortunately I got what I paid for room wise at Portsmouth. Reception staff were pleasant & polite when booking in and out. Strong smell of sewage in the bathroom so went without breakfast.
Christmas lunch function here was I'm afraid the worst I've ever experienced. Cold plates dried up roast potatoes heated up turkey slices with jelly like gravy, sprouts had the colour boiled out of them couldn't cut the Yorkshire pudding. Obviously knives weren't sharp enough

I had a room booking for the following day which I had to cancel. I rang the evening before to be told on voicemail that central reservations was closed. So I sent an email to cancel asking for it to be acknowledged. With no response I rang central reservations the morning of my room booking and spoke to a rather unfriendly person who begrudgingly dealt with my request. I then got an email that was very unclear about whether I was being charged for room or not ( NO charge as flexible room rate). So I rang back and now got a person who was less helpful than previous person! She seemed very dismissive of me for ensuring I was not charged for the cancellation. This was not a good experience at all with central reservations who could benefit from customer interaction training!

Rooms ok. Bit dated and needing a deep clean but they do. However the reason for the one star review is the lack of food and the don't care at all attitude of the staff and company customer relations time.

The "all you can eat" breakfast was only toast and coffee. No cook turned up and staff offered no apology or alternative. Charged nearly £3 for a bottle of water despite not getting fed! I tried complaining to the company and was told to call the restaurant reservation number. On discovering that this was what the number was, and having already had dismal service from them, I asked the company to contact me directly. Nearly two weeks later and they have not bothered.

Stayed at Innkeppers lodge in Dalkeith Midlothian, unprofessional rude reception staff, clean comfy rooms and pub ok for food.
I recommend if going not to try ask reception for guidance and help as you will be ignored and unsatisfied.

Stayed regularly at innkeepers lodge dalkeith. Very nice staff, rooms very clean and spacious. Great value for money. A wee hidden gem. Will be back.

Booked a family room via Booking.com for the Toby Birmingham West in June for a one night stop late August for returning from Blackpool to Bournemouth. All confirmed and multiple emails even the day before welcoming us but when we got there on the Saturday night we hit trouble. First the lady said they were overbooked and she had to get the manager who said that the booking was cancelled by us then when challenged he said by Booking.com that morning which was a lie! When i complained to Booking.com Toby manager lied again and told them we didnt show up!! Im furious as i drove 2 1/2 hours to get there and had to drive another 3 to get us home at midnight. My legs and feet were like baloons and have had to take three days off work as they have been so painful.

I booked a room for my daughter and myself at The Innkeepers Lodge Maidstone via Booking.com. 10 minutes before we arrived at the hotel I received an email from booking.com telling me that the room had been cancelled by the hotel. We went to the hotel anyway to see what was up - and to have somewhere to change our plans from. Apparently the Innkeepers Lodge had known about the problem since 6am, but "had too much going on" to bother telling us. No offer of compensation. No help to find somewhere else. And a "these things happen, tough luck, not our problem, deal with Booking.com" attitude from Mitchell in central reservations at Innkeepers Lodge group office. What a disgrace. My advice would be to avoid all hotels in this group at all costs they will leave you stranded. On their website they boast of a "warm welcome", what a joke.

Excellent service and delicious food.
We had booked The Bulls Head as we were exhibiting at The NEC, and we will be booking here each and every time we come back.
The service was great, and a special mention to "Ram" in the restaurant who was gave us excellent service.
Also special mention to chef "Tom" who made two of the best sauces I have ever tasted! The food was great, and was taken to the next level by the sauces.
We can't wait to come back later this month.

The property is now under new management and in urgent need of maintenance and repairs.
Our bedroom was shabby, the toilet seat loose and the beds were uncomfortable.
The breakfast menu, which was advertised as included in the price, was very limited and when we asked for a small jug of milk for our pot of tea, the woman on duty that morning was unhelpful and patronising.
Our experience with this member of staff made us feel unwelcome - we didn't stay for the second night we'd booked.

Inn keepers lodge Hornchurch. The room was okay, the shower was held together with cable ties, well they need not had bothered as you could not get enough water out to get wet. The website states breakfast included well if you call a nutri bar a breakfast which was left out supposedly the night before, I checked very early and last thing as night and there was no sign of any breakfast food to be seen. I would give this place a miss

Innkeeper Eden Park
Great friendly staff, good size room, lovely bed, pressure water for shower was good.
But have just two issues
If you are offered room 18, decline it’s if you are a light sleeper, was lovely that it was towards the back and you do not have people walking pass the door at night as nicely tucked away…but below bedroom windows is the commercial freezer or fridge not sure which but you will hear the motor running throughout the night, this is with the windows shut (not double glazed) I personally had a awful night sleep once I got woken by it.
Secondly the Toby only had roasts dinners…not normal meals and no chips….so if you do not want a roast then maybe grab a takeaway to take back to your room or eat out
But again staff and the actual room itself was perfect